IDEAS home Printed from https://ideas.repec.org/a/gam/jlogis/v5y2021i4p80-d676120.html
   My bibliography  Save this article

Assessment of the Benefits of Information and Communication Technologies (ICT) Adoption on Downstream Supply Chain Performance of the Retail Industry

Author

Listed:
  • Kedar Shiralkar

    (Symbiosis Institute of Technology, Symbiosis International (Deemed University), Lavale, Pune 412115, India)

  • Arunkumar Bongale

    (Symbiosis Institute of Technology, Symbiosis International (Deemed University), Lavale, Pune 412115, India)

  • Satish Kumar

    (Symbiosis Institute of Technology, Symbiosis International (Deemed University), Lavale, Pune 412115, India
    Symbiosis Centre for Applied Artificial Intelligence, Symbiosis International (Deemed University), Lavale, Pune 412115, India)

  • Ketan Kotecha

    (Symbiosis Centre for Applied Artificial Intelligence, Symbiosis International (Deemed University), Lavale, Pune 412115, India)

  • Chander Prakash

    (School of Mechanical Engineering, Lovely Professional University, Phagwara 144001, India)

Abstract

Background : The COVID-19 pandemic-driven supply chain disruptions have pushed supply chain decision-makers in the retail industry to implement information and communication technologies (ICT) to improve the efficiency and resiliency of their supply chain. However, they need some guidance to identify the functional elements of the supply chain for ICT adoption and the benefits of implementing ICT on their supply chain performance. Methods : We conducted an empirical study that provides guidance on the performance benefits of ICT adoption specifically for the downstream supply chain of the retail industry. This study employed the feature engineering technique to prioritize the functional elements of the supply chain to maximize the benefits of ICT adoption on supply chain performance. Results : ICT adoption benefits the retail industry’s overall downstream supply chain performance in the range of 9–41%. Moreover, the study discovered the key functional elements of the supply chain for ICT adoption that significantly improve the overall supply chain performance. Conclusions : The study presents a definite view of the quantitative benefits of ICT adoption to the supply chain decision-makers of the retail industry and aids them in selecting appropriate functional elements for ICT adoption to maximize their supply chain performance.

Suggested Citation

  • Kedar Shiralkar & Arunkumar Bongale & Satish Kumar & Ketan Kotecha & Chander Prakash, 2021. "Assessment of the Benefits of Information and Communication Technologies (ICT) Adoption on Downstream Supply Chain Performance of the Retail Industry," Logistics, MDPI, vol. 5(4), pages 1-13, November.
    • Handle: RePEc:gam:jlogis:v:5:y:2021:i:4:p:80-:d:676120
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2305-6290/5/4/80/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2305-6290/5/4/80/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Swafford, Patricia M. & Ghosh, Soumen & Murthy, Nagesh, 2008. "Achieving supply chain agility through IT integration and flexibility," International Journal of Production Economics, Elsevier, vol. 116(2), pages 288-297, December.
    2. Chowdhury, Priyabrata & Paul, Sanjoy Kumar & Kaisar, Shahriar & Moktadir, Md. Abdul, 2021. "COVID-19 pandemic related supply chain studies: A systematic review," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 148(C).
    3. Nikoofal, Mohammad E. & Gümüş, Mehmet, 2020. "Value of audit for supply chains with hidden action and information," European Journal of Operational Research, Elsevier, vol. 285(3), pages 902-915.
    4. Wu, Yaobin & Wang, Yingying & Xu, Xun & Chen, Xiangfeng, 2019. "Collect payment early, late, or through a third party's reverse factoring in a supply chain," International Journal of Production Economics, Elsevier, vol. 218(C), pages 245-259.
    5. Changjoon Lee & Byoung-Chun Ha, 2021. "Interactional Justice, Informational Quality, and Sustainable Supply Chain Management: A Comparison of Domestic and Multinational Pharmaceutical Companies," Sustainability, MDPI, vol. 13(2), pages 1-16, January.
    6. Kim Hua Tan & W. P. Wong & Leanne Chung, 2016. "Information and Knowledge Leakage in Supply Chain," Information Systems Frontiers, Springer, vol. 18(3), pages 621-638, June.
    7. Miriam Thogori & Jane Gathenya & John M. Kihoro, 2017. "Moderating Effect of ICT on Supply Chain Financial Flow Risk and Performance of Manufacturing Firms in Kenya," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(9), pages 273-293, September.
    8. Kamble, Sachin S. & Gunasekaran, Angappa & Gawankar, Shradha A., 2020. "Achieving sustainable performance in a data-driven agriculture supply chain: A review for research and applications," International Journal of Production Economics, Elsevier, vol. 219(C), pages 179-194.
    9. Abderahman Rejeb & John G. Keogh & Horst Treiblmaier, 2019. "Leveraging the Internet of Things and Blockchain Technology in Supply Chain Management," Future Internet, MDPI, vol. 11(7), pages 1-22, July.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Liu, Weihua & Yuan, Chaolun & Wang, Jingkun & Lim, Ming K & Hou, Jiahe, 2024. "Digital supply chain announcements and firm’s stock market value: An empirical study from China," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 187(C).
    2. Johannes Hangl & Viktoria Joy Behrens & Simon Krause, 2022. "Barriers, Drivers, and Social Considerations for AI Adoption in Supply Chain Management: A Tertiary Study," Logistics, MDPI, vol. 6(3), pages 1-22, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ren, Yi-Shuai & Ma, Chao-Qun & Chen, Xun-Qi & Lei, Yu-Tian & Wang, Yi-Ran, 2023. "Sustainable finance and blockchain: A systematic review and research agenda," Research in International Business and Finance, Elsevier, vol. 64(C).
    2. Hu, Hui & Xu, Jiajun & Liu, Mengqi & Lim, Ming K., 2023. "Vaccine supply chain management: An intelligent system utilizing blockchain, IoT and machine learning," Journal of Business Research, Elsevier, vol. 156(C).
    3. Mohammed, Ahmed & Yazdani, Morteza & Govindan, Kannan & Chatterjee, Prasenjit & Hubbard, Nicolas, 2023. "Would your company’s resilience be internally viable after COVID-19 pandemic disruption?: A new PADRIC-based diagnostic methodology," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 180(C).
    4. Balezentis, Tomas & Zickiene, Agne & Volkov, Artiom & Streimikiene, Dalia & Morkunas, Mangirdas & Dabkiene, Vida & Ribasauskiene, Erika, 2023. "Measures for the viable agri-food supply chains: A multi-criteria approach," Journal of Business Research, Elsevier, vol. 155(PA).
    5. Panagiotis Trivellas & Georgios Malindretos & Panagiotis Reklitis, 2020. "Implications of Green Logistics Management on Sustainable Business and Supply Chain Performance: Evidence from a Survey in the Greek Agri-Food Sector," Sustainability, MDPI, vol. 12(24), pages 1-29, December.
    6. Priom Mahmud & Sanjoy Kumar Paul & Abdullahil Azeem & Priyabrata Chowdhury, 2021. "Evaluating Supply Chain Collaboration Barriers in Small- and Medium-Sized Enterprises," Sustainability, MDPI, vol. 13(13), pages 1-28, July.
    7. Woo Jin Lee & Inho Hwang, 2021. "Sustainable Information Security Behavior Management: An Empirical Approach for the Causes of Employees’ Voice Behavior," Sustainability, MDPI, vol. 13(11), pages 1-23, May.
    8. Sujan Piya & Ahm Shamsuzzoha & Mohammad Khadem & Nasr Al-Hinai, 2020. "Identification of Critical Factors and Their Interrelationships to Design Agile Supply Chain: Special Focus to Oil and Gas Industries," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 21(3), pages 263-281, September.
    9. Paul, Ananna & Shukla, Nagesh & Trianni, Andrea, 2023. "Modelling supply chain sustainability challenges in the food processing sector amid the COVID-19 outbreak," Socio-Economic Planning Sciences, Elsevier, vol. 87(PA).
    10. Maciej Urbaniak & Piotr Rogala & Piotr Kafel, 2023. "Expectations of manufacturing companies regarding future priorities of improvement actions taken by their suppliers," Operations Management Research, Springer, vol. 16(1), pages 296-310, March.
    11. Samadhiya, Ashutosh & Yadav, Sanjeev & Kumar, Anil & Majumdar, Abhijit & Luthra, Sunil & Garza-Reyes, Jose Arturo & Upadhyay, Arvind, 2023. "The influence of artificial intelligence techniques on disruption management: Does supply chain dynamism matter?," Technology in Society, Elsevier, vol. 75(C).
    12. Santanu Mandal & Souvik Roy & G. Amar Raju, 2016. "Tourism supply chain agility: an empirical examination using resource-based view," International Journal of Business Forecasting and Marketing Intelligence, Inderscience Enterprises Ltd, vol. 2(2), pages 151-173.
    13. Fosso Wamba, Samuel & Queiroz, Maciel M. & Trinchera, Laura, 2024. "The role of artificial intelligence-enabled dynamic capability on environmental performance: The mediation effect of a data-driven culture in France and the USA," International Journal of Production Economics, Elsevier, vol. 268(C).
    14. Ivanov, Dmitry & Sokolov, Boris, 2013. "Control and system-theoretic identification of the supply chain dynamics domain for planning, analysis and adaptation of performance under uncertainty," European Journal of Operational Research, Elsevier, vol. 224(2), pages 313-323.
    15. Rozhkov, Maxim & Ivanov, Dmitry & Blackhurst, Jennifer & Nair, Anand, 2022. "Adapting supply chain operations in anticipation of and during the COVID-19 pandemic," Omega, Elsevier, vol. 110(C).
    16. Muhammad Irfan & Mingzheng Wang & Naeem Akhtar, 2019. "Impact of IT capabilities on supply chain capabilities and organizational agility: a dynamic capability view," Operations Management Research, Springer, vol. 12(3), pages 113-128, December.
    17. Lorenzo Bruno Prataviera & Alessandro Creazza & Marco Melacini & Fabrizio Dallari, 2022. "Heading for Tomorrow: Resilience Strategies for Post-COVID-19 Grocery Supply Chains," Sustainability, MDPI, vol. 14(4), pages 1-17, February.
    18. Gunasekaran, Angappa & Subramanian, Nachiappan & Papadopoulos, Thanos, 2017. "Information technology for competitive advantage within logistics and supply chains: A review," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 99(C), pages 14-33.
    19. Ji Jiang & Jin Chen, 2021. "Framework of Blockchain-Supported E-Commerce Platform for Small and Medium Enterprises," Sustainability, MDPI, vol. 13(15), pages 1-14, July.
    20. Magni, Carlo Alberto & Marchioni, Andrea, 2020. "Average rates of return, working capital, and NPV-consistency in project appraisal: A sensitivity analysis approach," International Journal of Production Economics, Elsevier, vol. 229(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jlogis:v:5:y:2021:i:4:p:80-:d:676120. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.