IDEAS home Printed from https://ideas.repec.org/a/gam/jlogis/v5y2021i1p14-d513437.html
   My bibliography  Save this article

Introducing Gamification in the AR-Enhanced Order Picking Process: A Proposed Approach

Author

Listed:
  • Athina G. Bright

    (School of Mechanical Engineering, National Technical University Athens, Heroon Polytechniou 9, 15780 Zografos, Athens, Greece)

  • Stavros T. Ponis

    (School of Mechanical Engineering, National Technical University Athens, Heroon Polytechniou 9, 15780 Zografos, Athens, Greece)

Abstract

In the last decade, the Industry 4.0 concept has introduced automation and cyber-physical systems as the core elements of future logistics, supported by an array of technologies, such as augmented reality (AR) providing the necessary support for the digital transformation of manufacturing and logistics and the smartification and digital refinement of traditional pre-Industry 4.0 processes. This paper studies the influence and the potential of gamification techniques in supporting innovative Industry 4.0-enhanced processes in the contemporary warehouse work ecosystem. Gamification in the workplace aims to motivate the employees and increase their involvement in an activity, while at the same time creating a sense of an everyday different experience rather than a set of repetitive and monotonous tasks. Since the design of such a system is a complex process, the most widespread design frameworks are studied, and the emphasis is on the principal game elements and their connection to mobilization mechanisms. Finally, an initial proposal of a gamification framework to support the AR-enhanced order picking process in contemporary logistics centers is provided with an emphasis on the mechanics of a fair and functional reward system. The proposed approach aims to showcase the potential alignment of business processes to human motivation, respecting the differences between tasks and the workers’ cognitive workload.

Suggested Citation

  • Athina G. Bright & Stavros T. Ponis, 2021. "Introducing Gamification in the AR-Enhanced Order Picking Process: A Proposed Approach," Logistics, MDPI, vol. 5(1), pages 1-16, March.
    • Handle: RePEc:gam:jlogis:v:5:y:2021:i:1:p:14-:d:513437
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2305-6290/5/1/14/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2305-6290/5/1/14/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Elbert, R. & Sarnow, T., 2019. "Augmented Reality in Order Picking—Boon and Bane of Information (Over-) Availability," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 110790, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    2. Pfohl, Hans-Christian, 2016. "Logistikmanagement: Konzeption und Funktionen," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 106052, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    3. de Koster, Rene & Le-Duc, Tho & Roodbergen, Kees Jan, 2007. "Design and control of warehouse order picking: A literature review," European Journal of Operational Research, Elsevier, vol. 182(2), pages 481-501, October.
    4. Robson, Karen & Plangger, Kirk & Kietzmann, Jan H. & McCarthy, Ian & Pitt, Leyland, 2015. "Is it all a game? Understanding the principles of gamification," Business Horizons, Elsevier, vol. 58(4), pages 411-420.
    5. Warmelink, Harald & Koivisto, Jonna & Mayer, Igor & Vesa, Mikko & Hamari, Juho, 2020. "Gamification of production and logistics operations: Status quo and future directions," Journal of Business Research, Elsevier, vol. 106(C), pages 331-340.
    6. Adina Letiţia Negruşa & Valentin Toader & Aurelian Sofică & Mihaela Filofteia Tutunea & Rozalia Veronica Rus, 2015. "Exploring Gamification Techniques and Applications for Sustainable Tourism," Sustainability, MDPI, vol. 7(8), pages 1-30, August.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Behl, Abhishek & Sampat, Brinda & Gaur, Jighyasu & Pereira, Vijay & Laker, Benjamin & Shankar, Amit & Shi, Yangyan & Roohanifar, Mohammad, 2024. "Can gamification help green supply chain management firms achieve sustainable results in servitized ecosystem? An empirical investigation," Technovation, Elsevier, vol. 129(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sharma, Wamika & Lim, Weng Marc & Kumar, Satish & Verma, Aastha & Kumra, Rajeev, 2024. "Game on! A state-of-the-art overview of doing business with gamification," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
    2. Marcucci, Edoardo & Gatta, Valerio & Le Pira, Michela, 2018. "Gamification design to foster stakeholder engagement and behavior change: An application to urban freight transport," Transportation Research Part A: Policy and Practice, Elsevier, vol. 118(C), pages 119-132.
    3. Hsi-Peng Lu & Hui-Chen Ho, 2020. "Exploring the Impact of Gamification on Users’ Engagement for Sustainable Development: A Case Study in Brand Applications," Sustainability, MDPI, vol. 12(10), pages 1-19, May.
    4. Hammedi, Wafa & Leclercq, Thomas & Poncin, Ingrid & Alkire (Née Nasr), Linda, 2021. "Uncovering the dark side of gamification at work: Impacts on engagement and well-being," Journal of Business Research, Elsevier, vol. 122(C), pages 256-269.
    5. Roy, Debjit & Nigam, Shobhit & de Koster, René & Adan, Ivo & Resing, Jacques, 2019. "Robot-storage zone assignment strategies in mobile fulfillment systems," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 122(C), pages 119-142.
    6. Kovács, András, 2011. "Optimizing the storage assignment in a warehouse served by milkrun logistics," International Journal of Production Economics, Elsevier, vol. 133(1), pages 312-318, September.
    7. Mingyu Zhao & Jianguo Liu, 2021. "Study on Spatial Structure Characteristics of the Tourism and Leisure Industry," Sustainability, MDPI, vol. 13(23), pages 1-14, November.
    8. A. Scholz & G. Wäscher, 2017. "Order Batching and Picker Routing in manual order picking systems: the benefits of integrated routing," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 25(2), pages 491-520, June.
    9. Nilendra Singh Pawar & Subir S. Rao & Gajendra K. Adil, 2024. "Improving Order-Picking Performance in E-Commerce Warehouses through Entropy-Based Hierarchical Scattering," Sustainability, MDPI, vol. 16(14), pages 1-27, July.
    10. Polten, Lukas & Emde, Simon, 2022. "Multi-shuttle crane scheduling in automated storage and retrieval systems," European Journal of Operational Research, Elsevier, vol. 302(3), pages 892-908.
    11. Maria Elena Latino & Marta Menegoli & Fulvio Signore & Maria Chiara De Lorenzi, 2023. "The Potential of Gamification for Social Sustainability: Meaning and Purposes in Agri-Food Industry," Sustainability, MDPI, vol. 15(12), pages 1-18, June.
    12. Thierry Sauvage & Tony Cragg & Sarrah Chraibi & Oussama El Khalil Houssaini, 2018. "Running the Machine Faster: Acceleration, Humans and Warehousing," Post-Print hal-02905068, HAL.
    13. Jiuh‐Biing Sheu & Tsan‐Ming Choi, 2023. "Can we work more safely and healthily with robot partners? A human‐friendly robot–human‐coordinated order fulfillment scheme," Production and Operations Management, Production and Operations Management Society, vol. 32(3), pages 794-812, March.
    14. Janka Saderova & Andrea Rosova & Marian Sofranko & Peter Kacmary, 2021. "Example of Warehouse System Design Based on the Principle of Logistics," Sustainability, MDPI, vol. 13(8), pages 1-16, April.
    15. van Gils, Teun & Ramaekers, Katrien & Braekers, Kris & Depaire, Benoît & Caris, An, 2018. "Increasing order picking efficiency by integrating storage, batching, zone picking, and routing policy decisions," International Journal of Production Economics, Elsevier, vol. 197(C), pages 243-261.
    16. Jiang, Min & Huang, George Q., 2022. "Intralogistics synchronization in robotic forward-reserve warehouses for e-commerce last-mile delivery," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 158(C).
    17. Grzegorz Tarczyński, 2023. "Linear programming models for optimal workload and batching in pick-and-pass warehousing systems," Operations Research and Decisions, Wroclaw University of Science and Technology, Faculty of Management, vol. 33(3), pages 141-158.
    18. Adina Letiţia Negruşa & Valentin Toader & Aurelian Sofică & Mihaela Filofteia Tutunea & Rozalia Veronica Rus, 2015. "Exploring Gamification Techniques and Applications for Sustainable Tourism," Sustainability, MDPI, vol. 7(8), pages 1-30, August.
    19. Sebastian Henn & André Scholz & Meike Stuhlmann & Gerhard Wäscher, 2015. "A New Mathematical Programming Formulation for the Single-Picker Routing Problem in a Single-Block Layout," FEMM Working Papers 150005, Otto-von-Guericke University Magdeburg, Faculty of Economics and Management.
    20. Pan, Jason Chao-Hsien & Shih, Po-Hsun & Wu, Ming-Hung, 2015. "Order batching in a pick-and-pass warehousing system with group genetic algorithm," Omega, Elsevier, vol. 57(PB), pages 238-248.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jlogis:v:5:y:2021:i:1:p:14-:d:513437. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.