Bank Reputation and Trust: Impact on Client Satisfaction and Loyalty for Portuguese Clients
Author
Abstract
Suggested Citation
Download full text from publisher
References listed on IDEAS
- Loayza, Norman V. & Ranciere, Romain, 2006.
"Financial Development, Financial Fragility, and Growth,"
Journal of Money, Credit and Banking, Blackwell Publishing, vol. 38(4), pages 1051-1076, June.
- Norman Loayza & Romain Ranciere, 2002. "Financial Development, Financial Fragility, and Growth," Working Papers Central Bank of Chile 145, Central Bank of Chile.
- Norman Loayza & Romain Rancière, 2006. "Financial Development, Financial Fragility, and Growth," Post-Print halshs-00754128, HAL.
- Romain Ranciere & Norman Loayza, 2004. "Financial Development, Financial Fragility and Growth," Working Papers 192, Barcelona School of Economics.
- Norman Loayza & Romain Ranciere, 2002. "Financial Development, Financial Fragility, and Growth," CESifo Working Paper Series 684, CESifo.
- Loayza, Norman & Ranciere, Romain, 2004. "Financial development, financial fragility, and growth," Policy Research Working Paper Series 3431, The World Bank.
- Norman Loayza & Mr. Romain Ranciere, 2005. "Financial Development, Financial Fragility, and Growth," IMF Working Papers 2005/170, International Monetary Fund.
- Norman Loayza & Romain Rancière, 2004. "Financial development, financial fragility and growth," Economics Working Papers 855, Department of Economics and Business, Universitat Pompeu Fabra.
- Lily Hua Fang, 2005. "Investment Bank Reputation and the Price and Quality of Underwriting Services," Journal of Finance, American Finance Association, vol. 60(6), pages 2729-2761, December.
- Damiano Sandri & Francesco Grigoli & Yuriy Gorodnichenko & Olivier Coibion, 2023.
"Keep calm and bank on: panic-driven bank runs and the role of public communication,"
BIS Working Papers
1119, Bank for International Settlements.
- Damiano Sandri & Francesco Grigoli & Yuriy Gorodnichenko & Olivier Coibion, 2023. "Keep Calm and Bank On: Panic-Driven Bank Runs and the Role of Public Communication," NBER Working Papers 31644, National Bureau of Economic Research, Inc.
- Sandri, Damiano & Grigoli, Francesco & Gorodnichenko, Yuriy & Coibion, Olivier, 2023. "Keep Calm and Bank On: Panic-Driven Bank Runs and the Role of Public Communication," CEPR Discussion Papers 18448, C.E.P.R. Discussion Papers.
- Christopoulos, Dimitris K. & Tsionas, Efthymios G., 2004. "Financial development and economic growth: evidence from panel unit root and cointegration tests," Journal of Development Economics, Elsevier, vol. 73(1), pages 55-74, February.
- Abdelsalam, Omneya & Chantziaras, Antonios & Joseph, Nathan Lael & Tsileponis, Nikolaos, 2024. "Trust matters: A global perspective on the influence of trust on bank market risk," Journal of International Financial Markets, Institutions and Money, Elsevier, vol. 92(C).
- Majid Esmaeilpour & Amrollah Sayadi & Mahnaz Mirzaei, 2017. "Investigating the Impact of Service Quality Dimensions on Reputation and Brand Trust," International Journal of Business and Economic Sciences Applied Research (IJBESAR), Democritus University of Thrace (DUTH), Kavala Campus, Greece, vol. 10(3), pages 7-17, September.
- Mudd Shannon & Pashev Konstantin & Valev Neven T, 2010. "The Effect of Loss Experiences in a Banking Crisis on Future Expectations and Behavior," The B.E. Journal of Macroeconomics, De Gruyter, vol. 10(1), pages 1-21, November.
- Osakwe, Christian Nedu & Ruiz, Belén & Amegbe, Hayford & Chinje, Nathalie B. & Cheah, Jun-Hwa & Ramayah, T., 2020. "A multi-country study of bank reputation among customers in Africa: Key antecedents and consequences," Journal of Retailing and Consumer Services, Elsevier, vol. 56(C).
- Mohsin S. Khan & Abdelhak S. Senhadji, 2003. "Financial Development and Economic Growth: A Review and New Evidence," Journal of African Economies, Centre for the Study of African Economies, vol. 12(Supplemen), pages 89-110, September.
Citations
Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
Cited by:
- Ahmed Eltweri & Nedal Sawan & Krayyem Al-Hajaya & Zineb Badri, 2024. "The Influence of Liquidity Risk on Financial Performance: A Study of the UK’s Largest Commercial Banks," JRFM, MDPI, vol. 17(12), pages 1-23, December.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Amar Anwar & Ichiro Iwasaki, 2023. "The finance–growth nexus in the Middle East and Africa: A comparative meta‐analysis," International Journal of Finance & Economics, John Wiley & Sons, Ltd., vol. 28(4), pages 4655-4683, October.
- Samargandi, Nahla & Fidrmuc, Jan & Ghosh, Sugata, 2015.
"Is the Relationship Between Financial Development and Economic Growth Monotonic? Evidence from a Sample of Middle-Income Countries,"
World Development, Elsevier, vol. 68(C), pages 66-81.
- Nahla Samargandi & Jan Fidrmuc & Sugata Ghosh, 2014. "Is the Relationship between Financial Development and Economic Growth Monotonic? Evidence from a Sample of Middle Income Countries," CESifo Working Paper Series 4743, CESifo.
- Sylviane Guillaumont Jeanneney & Kangni Kpodar, 2006.
"Développement financier, instabilité financière et croissance économique,"
Economie & Prévision, La Documentation Française, vol. 0(3), pages 87-111.
- Kangni R. Kpodar & Sylviane Guillaumont Jeanneney, 2006. "Développement financier, instabilité financière et croissance économique," Économie et Prévision, Programme National Persée, vol. 174(3), pages 87-111.
- Sylviane GUILLAUMONT JEANNENEY & Kangni KPODAR, 2004. "Développement financier, instabilité financière et croissance économique," Working Papers 200413, CERDI.
- Sylviane GUILLAUMONT JEANNENEY & Kangni KPODAR, 2004. "Développement financier, instabilité financière et croissance économique," Macroeconomics 0407004, University Library of Munich, Germany.
- Cheng, Chih-Yang & Chien, Mei-Se & Lee, Chien-Chiang, 2021. "ICT diffusion, financial development, and economic growth: An international cross-country analysis," Economic Modelling, Elsevier, vol. 94(C), pages 662-671.
- Swamy, Vighneswara & Dharani, Munusamy, 2019. "The dynamics of finance-growth nexus in advanced economies," International Review of Economics & Finance, Elsevier, vol. 64(C), pages 122-146.
- Vighneswara Swamy & Munusamy Dharani, 2021. "Thresholds in finance–growth nexus: Evidence from G‐7 economies," Australian Economic Papers, Wiley Blackwell, vol. 60(1), pages 1-40, March.
- Vighneswara Swamy & Dharani M, 2020. "The tipping point of financial development? – evidence from OECD countries," International Economics and Economic Policy, Springer, vol. 17(1), pages 125-165, February.
- Ayad Hicham, 2017. "Financial Development and Poverty Reduction Nexus: A Co-Integration and Causality Analysis in Selected Arabic Countries," Academic Journal of Economic Studies, Faculty of Finance, Banking and Accountancy Bucharest,"Dimitrie Cantemir" Christian University Bucharest, vol. 3(2), pages 28-35, June.
- Michiel Bijlsma & Andrei Dubovik, 2014. "Banks, Financial Markets and Growth in Developed Countries: a Survey of the empirical literature," CPB Discussion Paper 266, CPB Netherlands Bureau for Economic Policy Analysis.
- Asongu, Simplice A, 2013.
"Finance and growth: New evidence from Meta-analysis,"
MPRA Paper
52210, University Library of Munich, Germany.
- Asongu Simplice, 2013. "Finance and growth: New evidence from Meta-analysis," Working Papers of the African Governance and Development Institute. 13/029, African Governance and Development Institute..
- Simplice A, Asongu, 2011.
"Finance and growth: Schumpeter might be wrong in our era. New evidence from Meta-analysis,"
MPRA Paper
32559, University Library of Munich, Germany, revised 07 Feb 2013.
- Asongu Simplice, 2013. "Finance and growth: Schumpeter might be wrong in our era. New evidence from Meta-analysis," Working Papers of the African Governance and Development Institute. 13/009, African Governance and Development Institute..
- Rabia Khatun, 2019. "Openness in Financial Services Trade and Financial Development: Evidence from the BRICS Economies," South Asian Survey, , vol. 26(1), pages 55-69, March.
- Sylviane GUILLAUMONT JEANNENEY & Kangni KPODAR, 2004.
"Développement financier, instabilité financière, croissance et pauvreté,"
Macroeconomics
0407003, University Library of Munich, Germany.
- Kangni KPODAR & Sylviane GUILLAUMONT JEANNENEY, 2004. "Développement financier, instabilité financière,croissance et pauvreté," Working Papers 200411, CERDI.
- Dr N’Diaye Mamadou, 2021. "Financial Development and Economic Growth: Case of Mali," Business, Management and Economics Research, Academic Research Publishing Group, vol. 7(4), pages 108-119, 12-2021.
- Igue, Charlemagne Babatoundé, 2013. "Intermédiation financière et croissance économique : une approche basée sur le concept d’efficacité-X appliquée à la zone UEMOA," L'Actualité Economique, Société Canadienne de Science Economique, vol. 89(1), pages 7-37, Mars.
- Kar, Muhsin & NazlIoglu, Saban & AgIr, Hüseyin, 2011.
"Financial development and economic growth nexus in the MENA countries: Bootstrap panel granger causality analysis,"
Economic Modelling, Elsevier, vol. 28(1-2), pages 685-693, January.
- Kar, Muhsin & Nazlıoğlu, Şaban & Ağır, Hüseyin, 2011. "Financial development and economic growth nexus in the MENA countries: Bootstrap panel granger causality analysis," Economic Modelling, Elsevier, vol. 28(1), pages 685-693.
- Waseem Khadim & Saddam Ilyas & Bilal Mehmood, 2016. "Of Inflation and Growth Nexus in BRIMC Economies," International Journal of Economics and Empirical Research (IJEER), The Economics and Social Development Organization (TESDO), vol. 4(1), pages 32-45, January.
- Alessio Ciarlone, 2019. "The relationship between financial development and growth: the case of emerging Europe," Questioni di Economia e Finanza (Occasional Papers) 521, Bank of Italy, Economic Research and International Relations Area.
- Lerohim, Siti Nor FarahEffera & Affandi, Salwani & W. Mahmood, Wan Mansor, 2014. "Financial Development and Economic Growth in ASEAN: Evidence from Panel Data," MPRA Paper 62224, University Library of Munich, Germany, revised 31 Dec 2014.
- M. Kabir Hassan & Benito Sanchez & Jung-Suk Yu, 2011. "Financial Development and Economic Growth in the Organization of Islamic Conference Countries التطور المالي والنمو الاقتصادي في دول منظمة المؤتمر الإسلامي," Journal of King Abdulaziz University: Islamic Economics, King Abdulaziz University, Islamic Economics Institute., vol. 24(1), pages 145-172, January.
More about this item
Keywords
crisis; financial conditions; banks reputation; trust; satisfaction; loyalty;All these keywords.
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jjrfmx:v:17:y:2024:i:7:p:277-:d:1427840. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.