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Human Resource Skill Adjustment in Service Sector: Predicting Dynamic Capability in Post COVID-19 Work Environment

Author

Listed:
  • Nurul Mohammad Zayed

    (Department of Business Administration, Faculty of Business & Entrepreneurship, Daffodil International University, Dhaka 1341, Bangladesh)

  • Friday Ogbu Edeh

    (Department of Business Administration, Alex Ekwueme Federal University, Abakaliki 1010, Nigeria)

  • Saad Darwish

    (Department of Business Management, Kingdom University, Kingdom of Bahrain, Riffa Building 287, Road 3903, Block 939, Riffa P.O. Box 40434, Bahrain)

  • K. M. Anwarul Islam

    (Department of Business Administration, The Millennium University, Dhaka 1217, Bangladesh)

  • Halyna Kryshtal

    (Department of Accounting and Taxation, Interregional Academy of Personnel Management, 03039 Kyiv, Ukraine)

  • Vitalii Nitsenko

    (Department of Entrepreneurship and Marketing, Institute of Economics and Management, Ivano-Frankivsk National Technical Oil and Gas University, 76019 Ivano-Frankivsk, Ukraine
    SCIRE Foundation, 00867 Warsaw, Poland)

  • Olena Stanislavyk

    (Department of management, State University of Intelligent Technologies and Communications, 03110 Odessa, Ukraine)

Abstract

The havoc caused by the COVID-19 pandemic on hospitality businesses across the world affected the human resource skills of the industry to the extent that managers and industry experts are still finding difficult how best to upgrade the skills of their workforce and enhance their capability to withstand future disruptions. It is based on this problem that this research investigated the effect of human resource skill adjustment on the dynamic capability of hospitality businesses in sub-Saharan Africa post the COVID-19 work environment. The study employed cross-sectional survey design with a total population of two hundred and twenty participants drawn from sixty hospitality businesses in the south-eastern part of Nigeria. Formulated research hypotheses were analysed with linear regression. The results of the research demonstrated that human resource skill adjustment predicted the dynamic capability of hospitality businesses. The study concludes that human resource skill adjustment measured with upskilling and reskilling methodologies predicted the dynamic capability. The implication of the finding is that managers and operators of hospitality businesses should implement human resource skill adjustment in all the functional areas of their management to enable each section or department to attain its goals equally, and enhance the dynamic capability of the industry.

Suggested Citation

  • Nurul Mohammad Zayed & Friday Ogbu Edeh & Saad Darwish & K. M. Anwarul Islam & Halyna Kryshtal & Vitalii Nitsenko & Olena Stanislavyk, 2022. "Human Resource Skill Adjustment in Service Sector: Predicting Dynamic Capability in Post COVID-19 Work Environment," JRFM, MDPI, vol. 15(9), pages 1-12, September.
    • Handle: RePEc:gam:jjrfmx:v:15:y:2022:i:9:p:402-:d:911230
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    References listed on IDEAS

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    1. Lars Matysiak & Alan M. Rugman & Andreas Bausch, 2018. "Dynamic Capabilities of Multinational Enterprises: The Dominant Logics Behind Sensing, Seizing, and Transforming Matter!," Management International Review, Springer, vol. 58(2), pages 225-250, April.
    2. Szymon Cyfert & Anna Chwiłkowska-Kubala & Witold Szumowski & Radosław Miśkiewicz, 2021. "The process of developing dynamic capabilities: The conceptualization attempt and the results of empirical studies," PLOS ONE, Public Library of Science, vol. 16(4), pages 1-24, April.
    3. Carnevale, Joel B. & Hatak, Isabella, 2020. "Employee adjustment and well-being in the era of COVID-19: Implications for human resource management," Journal of Business Research, Elsevier, vol. 116(C), pages 183-187.
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