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Particularities of Telework Applicable to the Health System in the Context of the COVID-19 Pandemic

Author

Listed:
  • Alina Filip

    (Department of Marketing, Bucharest University of Economic Studies, 010374 Bucharest, Romania)

  • Alin Stancu

    (Department of Marketing, Bucharest University of Economic Studies, 010374 Bucharest, Romania)

  • Mihai Mehedințu

    (Department of Marketing, Bucharest University of Economic Studies, 010374 Bucharest, Romania)

  • Adrian Streinu-Cercel

    (Faculty of Medicine, Carol Davila University of Medicine and Pharmacy, 050474 Bucharest, Romania)

  • Alexandrina Maria Pauceanu

    (Doctoral School and Research Center, Geneva Business School Spain, Carrer de Rivadeneyra, 4, 08002 Barcelona, Spain)

Abstract

The paper aims to highlight how physician-patient relationships have evolved amid the COVID-19 pandemic by considering telework implementation into the healthcare sector. The article presents the peculiarities of using telework within the medical system given the recent epidemiological context, by pointing out the advantages and disadvantages of its adoption. To achieve this goal, a qualitative marketing research was conducted to identify physicians’ opinions and perceptions on telework. The main objectives were identifying the ways of using telework, the effects that telework has on the quality of the medical services and on patient relationships, as well as the strengths and weaknesses of telework for the medical field. The study revealed that while face-to-face consultations decreased as the outbreak continued, different methods of remote consultations emerged, which was both beneficial in interactions with chronic patients and detrimental, as medical staff became more and more overworked. For these reasons, our research shows that healthcare professionals consider a hybrid system much more adequate for patients with stable chronic conditions, as ongoing monitoring is done through this remote mechanism.

Suggested Citation

  • Alina Filip & Alin Stancu & Mihai Mehedințu & Adrian Streinu-Cercel & Alexandrina Maria Pauceanu, 2022. "Particularities of Telework Applicable to the Health System in the Context of the COVID-19 Pandemic," IJERPH, MDPI, vol. 19(17), pages 1-15, August.
    • Handle: RePEc:gam:jijerp:v:19:y:2022:i:17:p:10501-:d:895623
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    References listed on IDEAS

    as
    1. Giulio Nittari & Demetris Savva & Daniele Tomassoni & Seyed Khosrow Tayebati & Francesco Amenta, 2022. "Telemedicine in the COVID-19 Era: A Narrative Review Based on Current Evidence," IJERPH, MDPI, vol. 19(9), pages 1-15, April.
    2. France Belanger & Rosann Webb Collins & Paul H. Cheney, 2001. "Technology Requirements and Work Group Communication for Telecommuters," Information Systems Research, INFORMS, vol. 12(2), pages 155-176, June.
    3. Janki Shankar & Daniel Lai & Shu-Ping Chen & Tanvir C. Turin & Shawn Joseph & Ellen Mi, 2022. "Highly Educated Immigrant Workers’ Perspectives of Occupational Health and Safety and Work Conditions That Challenge Work Safety," IJERPH, MDPI, vol. 19(14), pages 1-18, July.
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