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Quality Improvement Initiatives in Reforming Patient Support Groups—Three-Year Outcomes

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  • Chieh-Liang Wu

    (Department of Critical Care Medicine, Taichung Veterans General Hospital, Taichung 40705, Taiwan
    Department of Automatic Control Engineering, Feng Chia University, Taichung 40700, Taiwan)

  • Chia-Hua Liou

    (Center for Quality Management, Taichung Veterans General Hospital, Taichung 40705, Taiwan)

  • Shih-An Liu

    (Center for Quality Management, Taichung Veterans General Hospital, Taichung 40705, Taiwan
    School of Medicine, National Yang-Ming University, Taipei 11221, Taiwan
    Department of Otolaryngolog, Taichung Veterans General Hospital, Taichung 40705, Taiwan)

  • Cheng-Hsu Chen

    (Division of Nephrology, Department of Internal Medicine, Taichung Veterans General Hospital, Taichung 40705, Taiwan
    Department of Life Science, Tunghai University, Taichung 40705, Taiwan)

  • Wayne H-H Sheu

    (Division of Endocrinology and Metabolism, Department of Medicine, Taichung Veterans General Hospital, Taichung 40705, Taiwan
    Institute of Biomedical Sciences, National Chung Hsing University, Taichung 402, Taiwan
    School of Medicine, National Defense Medical Center, Taipei 114, Taiwan)

  • I-Ju Chou

    (Center for Quality Management, Taichung Veterans General Hospital, Taichung 40705, Taiwan)

  • Shang-Feng Tsai

    (School of Medicine, National Yang-Ming University, Taipei 11221, Taiwan
    Division of Nephrology, Department of Internal Medicine, Taichung Veterans General Hospital, Taichung 40705, Taiwan
    Department of Life Science, Tunghai University, Taichung 40705, Taiwan)

Abstract

Background: Little has been done regarding the research on quality and quantity of patient support groups (PSGs) and how they can be improved. Here, we present three-year experiences of a quality improvement (QI) program of our PSGs. Methods: We launched earlier on a three-year project to improve our PSGs, including the number and quality of curricula. Data were collected on the number of PSGs, curricula, and participants. Results: In the first year, we organized relevant resources of our hospital and established a standard protocol for applying financial support and reporting the results. In the second year, we elected “the best patient” to promote sense of honor and better peer supports. In the third year, we surveyed through questionnaires participants’ health literacy to improve their feedback. Competitions and exhibitions of achievements were held each year to share results of every PSG. Finally, we had increased the volume of participation of patients and family over these three years (3968, 5401 (+35.5%) and 5963 (+50.3%)). Participation of staff also increased significantly (489 and 551 (+12.7%)). Furthermore, more interdisciplinary curricula were generated, with fewer doctors (38.2% to 29%), but greater numbers of the following: nurses (4.9% to 17.4%), nurse practitioners (0.4% to 14.5%), medical laboratory scientists (2.5% to 16.3%), social workers (4.7% to 41.7%), and teachers from outside (0% to 1.8%). Conclusion: In this first study on QI efforts on PSGs, we enlisted a core change team, drew a stakeholder map, and selected an improvement framework with good results.

Suggested Citation

  • Chieh-Liang Wu & Chia-Hua Liou & Shih-An Liu & Cheng-Hsu Chen & Wayne H-H Sheu & I-Ju Chou & Shang-Feng Tsai, 2020. "Quality Improvement Initiatives in Reforming Patient Support Groups—Three-Year Outcomes," IJERPH, MDPI, vol. 17(19), pages 1-11, September.
    • Handle: RePEc:gam:jijerp:v:17:y:2020:i:19:p:7155-:d:421789
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    References listed on IDEAS

    as
    1. Chieh-Liang Wu & Chia-Hua Liou & Shih-An Liu & Wayne H.-H. Sheu & Shang-Feng Tsai, 2020. "Health Literacy Varies According to Different Background Disease Natures and Characteristics of Participants for Patient Support Groups," IJERPH, MDPI, vol. 17(16), pages 1-13, August.
    2. Maura MacPhee & V. Susan Dahinten & Farinaz Havaei, 2017. "The Impact of Heavy Perceived Nurse Workloads on Patient and Nurse Outcomes," Administrative Sciences, MDPI, vol. 7(1), pages 1-17, March.
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