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Sentiment Analysis and Emotion Understanding during the COVID-19 Pandemic in Spain and Its Impact on Digital Ecosystems

Author

Listed:
  • Carlos de las Heras-Pedrosa

    (Department of Audiovisual Communication and Advertising, Faculty of Communication Sciences, Universidad de Málaga, 29071 Malaga, Spain)

  • Pablo Sánchez-Núñez

    (Joint-PhD Programme in Communication, Universidad de Málaga, 29071 Malaga, Spain)

  • José Ignacio Peláez

    (Department of Languages and Computer Science, Higher Technical School of Computer Engineering, Universidad de Málaga, 29071 Malaga, Spain)

Abstract

COVID-19 has changed our lives forever. The world we knew until now has been transformed and nowadays we live in a completely new scenario in a perpetual restructuring transition, in which the way we live, relate, and communicate with others has been altered permanently. Within this context, risk communication is playing a decisive role when informing, transmitting, and channeling the flow of information in society. COVID-19 has posed a real pandemic risk management challenge in terms of impact, preparedness, response, and mitigation by governments, health organizations, non-governmental organizations (NGOs), mass media, and stakeholders. In this study, we monitored the digital ecosystems during March and April 2020, and we obtained a sample of 106,261 communications through the analysis of APIs and Web Scraping techniques. This study examines how social media has affected risk communication in uncertain contexts and its impact on the emotions and sentiments derived from the semantic analysis in Spanish society during the COVID-19 pandemic.

Suggested Citation

  • Carlos de las Heras-Pedrosa & Pablo Sánchez-Núñez & José Ignacio Peláez, 2020. "Sentiment Analysis and Emotion Understanding during the COVID-19 Pandemic in Spain and Its Impact on Digital Ecosystems," IJERPH, MDPI, vol. 17(15), pages 1-22, July.
    • Handle: RePEc:gam:jijerp:v:17:y:2020:i:15:p:5542-:d:392621
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    References listed on IDEAS

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    5. Fernando Olivares-Delgado & Patricia P. Iglesias-Sánchez & María Teresa Benlloch-Osuna & Carlos de las Heras-Pedrosa & Carmen Jambrino-Maldonado, 2020. "Resilience and Anti-Stress during COVID-19 Isolation in Spain: An Analysis through Audiovisual Spots," IJERPH, MDPI, vol. 17(23), pages 1-23, November.
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    8. Melissa MacKay & Taylor Colangeli & Daniel Gillis & Jennifer McWhirter & Andrew Papadopoulos, 2021. "Examining Social Media Crisis Communication during Early COVID-19 from Public Health and News Media for Quality, Content, and Corresponding Public Sentiment," IJERPH, MDPI, vol. 18(15), pages 1-14, July.
    9. Antonio Millán-Jiménez & Rafael Herrera-Limones & Álvaro López-Escamilla & Emma López-Rubio & Miguel Torres-García, 2021. "Confinement, Comfort and Health: Analysis of the Real Influence of Lockdown on University Students during the COVID-19 Pandemic," IJERPH, MDPI, vol. 18(11), pages 1-15, May.
    10. Zuqi Wang & Yanting Qin, 2022. "The Impact of Shanghai Epidemic, China, 2022 on Public Psychology: A Sentiment Analysis of Microblog Users by Data Mining," Sustainability, MDPI, vol. 14(15), pages 1-14, August.
    11. María Jesús Fernández-Torres & Ana Almansa-Martínez & Rocío Chamizo-Sánchez, 2021. "Infodemic and Fake News in Spain during the COVID-19 Pandemic," IJERPH, MDPI, vol. 18(4), pages 1-13, February.
    12. Carlos de las Heras-Pedrosa & Carmen Jambrino-Maldonado & Dolores Rando-Cueto & Patricia P. Iglesias-Sánchez, 2022. "COVID-19 Study on Scientific Articles in Health Communication: A Science Mapping Analysis in Web of Science," IJERPH, MDPI, vol. 19(3), pages 1-29, February.
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