Patient Satisfaction in the Peruvian Health Services: Validation and Application of the HEALTHQUAL Scale
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- Edward Farquharson & Clemencia Torres de Mastle & E.R. Yescombe & Javier Encinas, 2011. "How to Engage with the Private Sector in Public-Private Partnerships in Emerging Markets," World Bank Publications - Books, The World Bank Group, number 2262.
- DonHee Lee & Kai K. Kim, 2017. "Assessing healthcare service quality: a comparative study of patient treatment types," International Journal of Quality Innovation, Springer, vol. 3(1), pages 1-15, December.
- Perera, Roshan & Dowell, Tony & Crampton, Peter & Kearns, Robin, 2007. "Panning for gold: An evidence-based tool for assessment of performance indicators in primary health care," Health Policy, Elsevier, vol. 80(2), pages 314-327, February.
- DonHee Lee, 2017. "HEALTHQUAL: a multi-item scale for assessing healthcare service quality," Service Business, Springer;Pan-Pacific Business Association, vol. 11(3), pages 491-516, September.
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- Fernando Barrios-Ipenza & Arturo Calvo-Mora & Fernando Criado-García & Walter H. Curioso, 2021. "Quality Evaluation of Health Services Using the Kano Model in Two Hospitals in Peru," IJERPH, MDPI, vol. 18(11), pages 1-19, June.
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Keywords
patient satisfaction; validation studies; service quality; hospitals; public-private partnership; Peru;All these keywords.
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