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The Validity of Connecting Conversations: A Narrative Method to Assess Experienced Quality of Care in Nursing Homes from the Resident’s Perspective

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  • Katya Sion

    (Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Duboisdomein 30, 6229 GT Maastricht, The Netherlands
    Living Lab in Ageing and Long-Term Care, Duboisdomein 30, 6229 GT Maastricht, The Netherlands)

  • Hilde Verbeek

    (Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Duboisdomein 30, 6229 GT Maastricht, The Netherlands
    Living Lab in Ageing and Long-Term Care, Duboisdomein 30, 6229 GT Maastricht, The Netherlands)

  • Sil Aarts

    (Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Duboisdomein 30, 6229 GT Maastricht, The Netherlands
    Living Lab in Ageing and Long-Term Care, Duboisdomein 30, 6229 GT Maastricht, The Netherlands)

  • Sandra Zwakhalen

    (Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Duboisdomein 30, 6229 GT Maastricht, The Netherlands
    Living Lab in Ageing and Long-Term Care, Duboisdomein 30, 6229 GT Maastricht, The Netherlands)

  • Gaby Odekerken-Schröder

    (Department of Marketing and Supply Chain Management, School of Business and Economics, Maastricht University, Tongersestraat 53, 6221 LM Maastricht, The Netherlands)

  • Jos Schols

    (Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Duboisdomein 30, 6229 GT Maastricht, The Netherlands
    Living Lab in Ageing and Long-Term Care, Duboisdomein 30, 6229 GT Maastricht, The Netherlands)

  • Jan Hamers

    (Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Duboisdomein 30, 6229 GT Maastricht, The Netherlands
    Living Lab in Ageing and Long-Term Care, Duboisdomein 30, 6229 GT Maastricht, The Netherlands)

Abstract

It is important to assess experienced quality of care in nursing homes, as this portrays what is important to residents and helps identify what quality improvements should focus on. Connecting Conversations is a narrative method that assesses experienced quality of care from the resident’s perspective in nursing homes by having separate conversations with residents, family, and professional caregivers (triads) within a learning network. This study assessed the validity of performing the narrative method, Connecting Conversations. Trained nursing home staff (interviewers) performed the conversations in another nursing home than where they were employed. In total, 149 conversations were performed in 10 nursing homes. Findings show that experts deemed the narrative assessment method appropriate and complete to assess experienced quality of care (face validity). The questions asked appeared to capture the full construct of experienced quality of care (content validity). Additionally, there was a range in how positive conversations were and first results indicated that a nursing home scoring higher on satisfaction had more positive conversations (construct validity). More data are needed to perform additional construct validity analyses. In conclusion, Connecting Conversations shows promising results for its use as a valid narrative method to assess experienced quality of care.

Suggested Citation

  • Katya Sion & Hilde Verbeek & Sil Aarts & Sandra Zwakhalen & Gaby Odekerken-Schröder & Jos Schols & Jan Hamers, 2020. "The Validity of Connecting Conversations: A Narrative Method to Assess Experienced Quality of Care in Nursing Homes from the Resident’s Perspective," IJERPH, MDPI, vol. 17(14), pages 1-16, July.
    • Handle: RePEc:gam:jijerp:v:17:y:2020:i:14:p:5100-:d:384734
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    References listed on IDEAS

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    1. Milte, Rachel & Huynh, Elisabeth & Ratcliffe, Julie, 2019. "Assessing quality of care in nursing homes using discrete choice experiments: How does the level of cognitive functioning impact upon older people's preferences?," Social Science & Medicine, Elsevier, vol. 238(C), pages 1-1.
    2. Katya Sion & Hilde Verbeek & Erica de Vries & Sandra Zwakhalen & Gaby Odekerken-Schröder & Jos Schols & Jan Hamers, 2020. "The Feasibility of Connecting Conversations: A Narrative Method to Assess Experienced Quality of Care in Nursing Homes from the Resident’s Perspective," IJERPH, MDPI, vol. 17(14), pages 1-23, July.
    3. Ming Yi Hsu & Brendan McCormack, 2012. "Using narrative inquiry with older people to inform practice and service developments," Journal of Clinical Nursing, John Wiley & Sons, vol. 21(5‐6), pages 841-849, March.
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    Cited by:

    1. Katya Sion & Hilde Verbeek & Erica de Vries & Sandra Zwakhalen & Gaby Odekerken-Schröder & Jos Schols & Jan Hamers, 2020. "The Feasibility of Connecting Conversations: A Narrative Method to Assess Experienced Quality of Care in Nursing Homes from the Resident’s Perspective," IJERPH, MDPI, vol. 17(14), pages 1-23, July.
    2. Aukelien Scheffelaar & Meriam Janssen & Katrien Luijkx, 2021. "The Story as a Quality Instrument: Developing an Instrument for Quality Improvement Based on Narratives of Older Adults Receiving Long-Term Care," IJERPH, MDPI, vol. 18(5), pages 1-17, March.
    3. Reena Devi & Adam Gordon & Tom Dening, 2022. "Enhancing the Quality of Care in Long-Term Care Settings," IJERPH, MDPI, vol. 19(3), pages 1-3, January.

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