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The Feasibility of Connecting Conversations: A Narrative Method to Assess Experienced Quality of Care in Nursing Homes from the Resident’s Perspective

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  • Katya Sion

    (Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Duboisdomein 30, 6229 GT Maastricht, The Netherlands
    Living Lab in Ageing and Long-Term Care, Duboisdomein 30, 6229 GT Maastricht, The Netherlands)

  • Hilde Verbeek

    (Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Duboisdomein 30, 6229 GT Maastricht, The Netherlands
    Living Lab in Ageing and Long-Term Care, Duboisdomein 30, 6229 GT Maastricht, The Netherlands)

  • Erica de Vries

    (Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Duboisdomein 30, 6229 GT Maastricht, The Netherlands
    Living Lab in Ageing and Long-Term Care, Duboisdomein 30, 6229 GT Maastricht, The Netherlands)

  • Sandra Zwakhalen

    (Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Duboisdomein 30, 6229 GT Maastricht, The Netherlands
    Living Lab in Ageing and Long-Term Care, Duboisdomein 30, 6229 GT Maastricht, The Netherlands)

  • Gaby Odekerken-Schröder

    (Department of Marketing and Supply Chain Management, School of Business and Economics, Maastricht University, Tongersestraat 53, 6221 LM Maastricht, The Netherlands)

  • Jos Schols

    (Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Duboisdomein 30, 6229 GT Maastricht, The Netherlands
    Living Lab in Ageing and Long-Term Care, Duboisdomein 30, 6229 GT Maastricht, The Netherlands)

  • Jan Hamers

    (Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Duboisdomein 30, 6229 GT Maastricht, The Netherlands
    Living Lab in Ageing and Long-Term Care, Duboisdomein 30, 6229 GT Maastricht, The Netherlands)

Abstract

Currently, residents living in nursing homes and their caring relationships are being placed more centrally in the care experience. Experienced quality of care is influenced by the interactions between residents, family and caregivers, who each have their own experiences and needs. Connecting Conversations is a narrative method aimed at assessing experienced quality of care in nursing homes from the resident’s perspective by having separate conversations with residents, family and caregivers (triads), adopting an appreciative inquiry approach. This study presents how to use Connecting Conversations and its feasibility. Feasibility was assessed as performance completeness, protocol adherence and interviewers’ experiences. Conversations were conducted by trained nursing home staff (n = 35) who performed 275 Connecting Conversations in another nursing home than where they were employed (learning network). Findings show it is feasible to perform separate appreciative conversations with resident–family–caregiver triads by an interviewer employed in another nursing home; however, protocol adherence was sometimes challenging in conversations with residents. Interviewers valued the appreciative approach, the learning network and the depth of the separate conversations. Challenges were experienced with scheduling conversations and receiving time and support to perform the conversations. Stakeholders should continue collaboration to embed Connecting Conversations into daily practice in nursing homes.

Suggested Citation

  • Katya Sion & Hilde Verbeek & Erica de Vries & Sandra Zwakhalen & Gaby Odekerken-Schröder & Jos Schols & Jan Hamers, 2020. "The Feasibility of Connecting Conversations: A Narrative Method to Assess Experienced Quality of Care in Nursing Homes from the Resident’s Perspective," IJERPH, MDPI, vol. 17(14), pages 1-23, July.
    • Handle: RePEc:gam:jijerp:v:17:y:2020:i:14:p:5118-:d:384973
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    References listed on IDEAS

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    1. Milte, Rachel & Huynh, Elisabeth & Ratcliffe, Julie, 2019. "Assessing quality of care in nursing homes using discrete choice experiments: How does the level of cognitive functioning impact upon older people's preferences?," Social Science & Medicine, Elsevier, vol. 238(C), pages 1-1.
    2. Katya Sion & Hilde Verbeek & Sil Aarts & Sandra Zwakhalen & Gaby Odekerken-Schröder & Jos Schols & Jan Hamers, 2020. "The Validity of Connecting Conversations: A Narrative Method to Assess Experienced Quality of Care in Nursing Homes from the Resident’s Perspective," IJERPH, MDPI, vol. 17(14), pages 1-16, July.
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    Cited by:

    1. Aukelien Scheffelaar & Meriam Janssen & Katrien Luijkx, 2021. "The Story as a Quality Instrument: Developing an Instrument for Quality Improvement Based on Narratives of Older Adults Receiving Long-Term Care," IJERPH, MDPI, vol. 18(5), pages 1-17, March.
    2. Katya Sion & Hilde Verbeek & Sil Aarts & Sandra Zwakhalen & Gaby Odekerken-Schröder & Jos Schols & Jan Hamers, 2020. "The Validity of Connecting Conversations: A Narrative Method to Assess Experienced Quality of Care in Nursing Homes from the Resident’s Perspective," IJERPH, MDPI, vol. 17(14), pages 1-16, July.
    3. Reena Devi & Adam Gordon & Tom Dening, 2022. "Enhancing the Quality of Care in Long-Term Care Settings," IJERPH, MDPI, vol. 19(3), pages 1-3, January.

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    1. Reena Devi & Adam Gordon & Tom Dening, 2022. "Enhancing the Quality of Care in Long-Term Care Settings," IJERPH, MDPI, vol. 19(3), pages 1-3, January.
    2. Katya Sion & Hilde Verbeek & Sil Aarts & Sandra Zwakhalen & Gaby Odekerken-Schröder & Jos Schols & Jan Hamers, 2020. "The Validity of Connecting Conversations: A Narrative Method to Assess Experienced Quality of Care in Nursing Homes from the Resident’s Perspective," IJERPH, MDPI, vol. 17(14), pages 1-16, July.
    3. Aukelien Scheffelaar & Meriam Janssen & Katrien Luijkx, 2021. "The Story as a Quality Instrument: Developing an Instrument for Quality Improvement Based on Narratives of Older Adults Receiving Long-Term Care," IJERPH, MDPI, vol. 18(5), pages 1-17, March.

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