IDEAS home Printed from https://ideas.repec.org/a/gam/jeners/v14y2021i11p3120-d563046.html
   My bibliography  Save this article

Users’ Perceptions of Local Public Water and Waste Services: A Case Study for Sustainable Development

Author

Listed:
  • M. Isabel Sanchez-Hernandez

    (School of Economics and Business Administration, University of Extremadura, Ave. Elvas s/n, 06006 Badajoz, Spain)

  • Juan José Maldonado-Briegas

    (School of Economics and Business Administration, University of Extremadura, Ave. Elvas s/n, 06006 Badajoz, Spain)

  • Ramón Sanguino

    (School of Economics and Business Administration, University of Extremadura, Ave. Elvas s/n, 06006 Badajoz, Spain)

  • Ascensión Barroso

    (School of Economics and Business Administration, University of Extremadura, Ave. Elvas s/n, 06006 Badajoz, Spain)

  • M. Cristina Barriuso

    (School of Economics and Business Administration, University of Extremadura, Ave. Elvas s/n, 06006 Badajoz, Spain)

Abstract

Access to safe drinking water is essential to good health, a basic human right, and a component of effective policy for health protection. Improving the quality of local public water and waste services is one of the United Nations Sustainable Development Goals (Goal 6: Clean Water and Sanitation). This study aims to know the degree of satisfaction of domestic users who receive services related to water and waste in municipalities with less than 20,000 inhabitants in the province of Badajoz (Spain). We carry out this research because the perception of municipal services provided by the public administration is usually negative and deficient. The case study PROMEDIO, the consortium formula, is described as a successful partnership to improve the quality of local public water and waste services. For this purpose, a detailed analysis of the different aspects involved in the relationship between the users and the services provided is carried out. The consortium was found to increase citizens’ satisfaction with the services provided, given the close relationship between the municipality and the users.

Suggested Citation

  • M. Isabel Sanchez-Hernandez & Juan José Maldonado-Briegas & Ramón Sanguino & Ascensión Barroso & M. Cristina Barriuso, 2021. "Users’ Perceptions of Local Public Water and Waste Services: A Case Study for Sustainable Development," Energies, MDPI, vol. 14(11), pages 1-17, May.
    • Handle: RePEc:gam:jeners:v:14:y:2021:i:11:p:3120-:d:563046
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1996-1073/14/11/3120/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/1996-1073/14/11/3120/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Djellal, Faridah & Gallouj, Faïz & Miles, Ian, 2013. "Two decades of research on innovation in services: Which place for public services?," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 98-117.
    2. David Hall & Emanuele Lobina & Philipp Terhorst, 2013. "Re-municipalisation in the early twenty-first century: water in France and energy in Germany," International Review of Applied Economics, Taylor & Francis Journals, vol. 27(2), pages 193-214, March.
    3. Miguel A. García-Rubio & Cecilia Tortajada & Francisco González-Gómez, 2016. "Privatising Water Utilities and User Perception of Tap Water Quality: Evidence from Spanish Urban Water Services," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 30(1), pages 315-329, January.
    4. Castellani, V. & Sala, S., 2010. "Sustainable performance index for tourism policy development," Tourism Management, Elsevier, vol. 31(6), pages 871-880.
    5. Ruiz-Villaverde, Alberto & Picazo-Tadeo, Andrés J. & González-Gómez, Francisco, 2015. "The ‘social choice’ of privatising urban water services: A case study of Madrid in Spain," Journal of Policy Modeling, Elsevier, vol. 37(4), pages 616-629.
    6. Torres-Delgado, Anna & Palomeque, Francesc López, 2014. "Measuring sustainable tourism at the municipal level," Annals of Tourism Research, Elsevier, vol. 49(C), pages 122-137.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Alexey Mikhaylov, 2022. "Sustainable Development and Renewable Energy: A New View to a Global Problem," Energies, MDPI, vol. 15(4), pages 1-4, February.
    2. Shuchen Tsai & Suhsin Lee & Zhe Zou & Tajen Chu, 2022. "The Competitions, Negotiations, and Collaborations of Regional Integration: A Perspective on Sustainable Management of Water Resources in Pingtung Plain, Taiwan," Sustainability, MDPI, vol. 14(5), pages 1-22, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Alberto Ruiz-Villaverde & Miguel A. García-Rubio, 2017. "Public Participation in European Water Management: from Theory to Practice," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 31(8), pages 2479-2495, June.
    2. Yamilé Pérez Guilarte & Daniel Barreiro Quintáns, 2019. "Using Big Data to Measure Tourist Sustainability: Myth or Reality?," Sustainability, MDPI, vol. 11(20), pages 1-19, October.
    3. Sánchez Fernández, Raquel & Iniesta-Bonillo, M. Ángeles & Cervera-Taulet, Amparo, 2019. "Exploring the concept of perceived sustainability at tourist destinations: a market segmentation approach," MPRA Paper 123151, University Library of Munich, Germany.
    4. Tihana Škrinjarić, 2021. "Ranking Environmental Aspects of Sustainable Tourism: Case of Selected European Countries," Sustainability, MDPI, vol. 13(10), pages 1-19, May.
    5. Huihui Feng & Xingpeng Chen & Peter Heck & Hong Miao, 2014. "An Entropy-Perspective Study on the Sustainable Development Potential of Tourism Destination Ecosystem in Dunhuang, China," Sustainability, MDPI, vol. 6(12), pages 1-27, December.
    6. Ruiz-Villaverde, Alberto & González-Gómez, Francisco & J. Picazo- Tadeo, Andrés, 2015. "The privatisation of urban water services: theory and empirical evidence in the case of Spain," INVESTIGACIONES REGIONALES - Journal of REGIONAL RESEARCH, Asociación Española de Ciencia Regional, issue 31, pages 157-174.
    7. M. Isabel Diéguez-Castrillón & Ana Gueimonde-Canto & Nuria Rodríguez-López, 2022. "Sustainability indicators for tourism destinations: bibliometric analysis and proposed research agenda," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 24(10), pages 11548-11575, October.
    8. Dario Bertocchi & Nicola Camatti & Luca Salmasi & Jan van der Borg, 2021. "Assessing the tourism sustainability of EU regions at the NUTS-2 level with a composite and regionalised indicator," Working Papers 2021:17, Department of Economics, University of Venice "Ca' Foscari".
    9. Buongiorno, Alessandro & Intini, Mario, 2021. "Sustainable tourism and mobility development in natural protected areas: Evidence from Apulia," Land Use Policy, Elsevier, vol. 101(C).
    10. Denantes, Julia & Donoso, Guillermo, 2021. "Factors influencing customer satisfaction with water service quality in Chile," Utilities Policy, Elsevier, vol. 73(C).
    11. Panasiuk Aleksander, 2020. "Policy of Sustainable Development of Urban Tourism," Polish Journal of Sport and Tourism, Sciendo, vol. 27(2), pages 33-37, June.
    12. Gianluca Misuraca & Clelia Colombo & Csaba Kucsera & Stephanie Carretero & Margherita Bacigalupo & Raluca Radescu, 2015. "ICT-enabled Social Innovation in support of the Implementation of the Social Investment Package (IESI) - Mapping and Analysis of ICT-enabled Social Innovation Initiatives promoting Social Investment t," JRC Research Reports JRC97467, Joint Research Centre.
    13. Dorothea GREILING & Birgit GRUB, 2015. "Towards Citizen Accountability Of Local Public Enterprises," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 86(4), pages 641-655, December.
    14. Víctor Pérez & Alain Hernández & Flor Guerrero & María Amparo León & Christian Luiz Silva & Rafael Caballero, 2016. "Sustainability Ranking for Cuban Tourist Destinations Based on Composite Indexes," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 129(1), pages 425-444, October.
    15. Benoit Desmarchelier & Faridah Djellal & Faïz Gallouj, 2018. "L'innovation dans les services publics à la lumière des paradigmes de l'administration publique et des perspectives des Service Innovation Studies," Working Papers halshs-01934287, HAL.
    16. Benoît Desmarchelier & Faridah Djellal & Faïz Gallouj, 2018. "Public Service Innovation Networks (PSINs): Collaborating for Innovation and Value Creation," Working Papers halshs-01934275, HAL.
    17. Prakoso Havidz Ageng & Syahputri Gusti C. A. & Roziqin Ali & Syaprin Zahidi M., 2023. "Research trajectory on tourism policy: a bibliometric overview," European Journal of Tourism, Hospitality and Recreation, Sciendo, vol. 13(1), pages 56-66, December.
    18. David A McDonald, 2016. "The weight of water: Benchmarking for public water services," Environment and Planning A, , vol. 48(11), pages 2181-2200, November.
    19. Patrizia Modica & Alessandro Capocchi & Ilaria Foroni & Mariangela Zenga, 2018. "An Assessment of the Implementation of the European Tourism Indicator System for Sustainable Destinations in Italy," Sustainability, MDPI, vol. 10(9), pages 1-21, September.
    20. Benoît Desmarchelier & Faridah Djellal & Faïz Gallouj, 2019. "Towards a servitization of innovation networks: from traditional innovation networks to public service innovation networks for social innovation," Post-Print halshs-03177975, HAL.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jeners:v:14:y:2021:i:11:p:3120-:d:563046. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.