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Driving Digital Transformation in Lima’s SMEs: Unveiling the Role of Digital Competencies and Organizational Culture in Business Success

Author

Listed:
  • Lorena Espina-Romero

    (Escuela de Posgrado, Universidad San Ignacio de Loyola, Lima 15024, Peru
    Group “Research on Digitalization and Digital Transformation of Organizations”, Lima 15024, Peru)

  • Raquel Chafloque-Céspedes

    (Escuela de Posgrado, Universidad San Ignacio de Loyola, Lima 15024, Peru
    Group “Research on Digitalization and Digital Transformation of Organizations”, Lima 15024, Peru)

  • Jorge Izaguirre Olmedo

    (Escuela de Posgrado, Universidad San Ignacio de Loyola, Lima 15024, Peru
    Group “Research on Digitalization and Digital Transformation of Organizations”, Lima 15024, Peru
    Facultad Business School, Universidad Internacional del Ecuador, Guayaquil EC090150, Ecuador)

  • Rossmery Albarran Taype

    (Escuela de Posgrado, Universidad San Ignacio de Loyola, Lima 15024, Peru
    Group “Research on Digitalization and Digital Transformation of Organizations”, Lima 15024, Peru)

  • Angélica Ochoa-Díaz

    (Group “Research on Digitalization and Digital Transformation of Organizations”, Lima 15024, Peru
    Facultad de Derecho, Universidad del Sinú “Elías Bechara Zainúm”, Montería 230001, Colombia)

Abstract

This study examines the impact of digital competencies (DCs) and organizational culture (OC) on digital transformation (DT) in small and medium-sized enterprises (SMEs) in metropolitan Lima. Using a non-experimental and cross-sectional design, 307 business owners were surveyed using a previously validated questionnaire. Data were analyzed through partial least squares structural equation modeling (SEM-PLS). The results show that DCs have a direct and significant impact on DT, being the main driver of this process. Additionally, OC acts as a partial mediator between DCs and DT, although its influence is lesser, compared with DCs. The study highlights the importance of DCs in driving digitalization in SMEs, while OC facilitates, although does not solely determine, the success of the digital transformation process. Despite the limitations and the cross-sectional nature of the study, the findings provide valuable insights for SMEs in emerging economies and offer a basis for future research on the factors influencing digital transformation in similar contexts.

Suggested Citation

  • Lorena Espina-Romero & Raquel Chafloque-Céspedes & Jorge Izaguirre Olmedo & Rossmery Albarran Taype & Angélica Ochoa-Díaz, 2025. "Driving Digital Transformation in Lima’s SMEs: Unveiling the Role of Digital Competencies and Organizational Culture in Business Success," Administrative Sciences, MDPI, vol. 15(1), pages 1-20, January.
    • Handle: RePEc:gam:jadmsc:v:15:y:2025:i:1:p:19-:d:1561352
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