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Toward Sustainable Performance in the Hotel Food Supply Chain: Influences of Quality Management Practices and Digital Integration

Author

Listed:
  • Raed Abbas Al-Husain

    (Department of Information Systems and Operations Management, College of Business Administration, Kuwait University, Al-Shadadiya 13060, Kuwait)

  • Abdallah M. Elshaer

    (Department of Hotel Management, Faculty of Tourism and Hotels, University of Sadat City, Sadat City 32897, Egypt)

  • Abad Alzuman

    (College of Business Administration, Princess Nourah Bint Abdulrahman University, Riyadh 11671, Saudi Arabia)

  • Omaima Munawar Albadry

    (Management and Marketing Department, College of Business, Jazan University, Jazan 45142, Saudi Arabia)

  • Samar Sheikhelsouk

    (Business Administration Department, Faculty of Commerce, Menofia University, Shebin Elkom 32512, Egypt)

  • Nasser Saad Al-Monawer

    (Department of Information Systems and Operations Management, College of Business Administration, Kuwait University, Al-Shadadiya 13060, Kuwait)

  • Omar Alsetoohy

    (Department of Hotel Management, Faculty of Tourism and Hotels, University of Sadat City, Sadat City 32897, Egypt)

Abstract

This study addresses a gap in the literature on how quality management practices within the food supply chain can be effectively integrated with digital technologies to enhance Food Supply Chain Sustainable Performance (FSCSP) in the hospitality and tourism sector in Egypt. Thus, a quantitative approach was employed, with data being collected through both online and in-person surveys from employees with sufficient knowledge of their hotel’s food products, food supply chain, and quality management practices in five-star hotels in Egypt. SPSS and WarpPLS-SEM techniques were used to analyze the research data. The findings showed that Food Supply Chain Quality Management (FSCQM) practices positively influence both FSCSP and Supply Chain Digital Integration (SCDI), with SCDI serving as a mediator in the relationship between FSCQM and FSCSP. This study is helpful for hospitality businesses in developing economies because it shows how important it is to combine digital innovation with strong quality management to improve operating efficiency and gain a competitive edge in terms of sustainability. This involves fostering a technology-driven culture that encourages creativity, innovation, transparency, and information-sharing among employees to ensure the successful integration of FSCQM practices with hotels’ digital competences.

Suggested Citation

  • Raed Abbas Al-Husain & Abdallah M. Elshaer & Abad Alzuman & Omaima Munawar Albadry & Samar Sheikhelsouk & Nasser Saad Al-Monawer & Omar Alsetoohy, 2024. "Toward Sustainable Performance in the Hotel Food Supply Chain: Influences of Quality Management Practices and Digital Integration," Administrative Sciences, MDPI, vol. 14(12), pages 1-18, November.
    • Handle: RePEc:gam:jadmsc:v:14:y:2024:i:12:p:314-:d:1529335
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    References listed on IDEAS

    as
    1. Faisal Talib & Zillur Rahman & M.N. Qureshi, 2011. "A study of total quality management and supply chain management practices," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 60(3), pages 268-288, March.
    2. David J. Teece, 2007. "Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance," Strategic Management Journal, Wiley Blackwell, vol. 28(13), pages 1319-1350, December.
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