Enhancing Innovation Performance in the Hotel Industry: The Role of Employee Empowerment and Quality Management Practices
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- Muhammad Mudassar Abbasi & M Mushtaq Khan & Kashif Rashid, 2011. "Employee Empowerment, Service Quality and Customer Satisfaction in Pakistani Banks," The IUP Journal of Bank Management, IUP Publications, vol. 0(4), pages 47-60, November.
- Thomas C. Powell, 1995. "Total quality management as competitive advantage: A review and empirical study," Strategic Management Journal, Wiley Blackwell, vol. 16(1), pages 15-37.
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- Marina Žižakov & Teodora Vuckovic & Srđan Vulanović & Dušanka Dakić & Milan Delić, 2023. "Investigating the Key Factors Influencing the Process Innovation Capability in Organizations: Evidence from the Republic of Serbia," Sustainability, MDPI, vol. 15(10), pages 1-17, May.
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Keywords
empowerment; hotel industry; innovative performance; quality management practices; structural equation modeling;All these keywords.
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