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Prevalence and Consequences of Verbal Aggression among Bank Workers: A Survey into an Italian Banking Institution

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  • Daniela Acquadro Maran

    (Department of Psychology, Università di Torino, 10124 Torino, Italy)

  • Antonella Varetto

    (Clinical Psychology Unit, Città della Scienze e della Salute, Corso Bramante 88, 10126 Torino, Italy)

  • Cristina Civilotti

    (Department of Psychology, Università di Torino, 10124 Torino, Italy)

  • Nicola Magnavita

    (Department of Woman, Child & Public Health Sciences, Fondazione Policlinico Universitario A. Gemelli IRCCS, 00168 Rome, Italy)

Abstract

Robberies and other violent acts by strangers and intruders are common in banks, which can lead to post-traumatic stress disorder in employees. However, the literature indicates that more subtle and less measurable forms of violence, such as psychological violence, can also cause discomfort among employees. The aim of the present work is to investigate the prevalence of verbal aggression and its consequences among 311 Italian bank employees. A self-administered questionnaire was completed by 197 employees. The results showed a high prevalence of verbal aggression in the sample. It is important to investigate and find the causes and effects of verbal aggression in order to understand the phenomenon in this workplace. Cases of verbal aggression need to be prevented and responded to appropriately. In addition, it should be noted that the effects of verbal aggression do not only affect the victim, but also the workplace, as productivity decreases, and the feeling of a safe environment is missing.

Suggested Citation

  • Daniela Acquadro Maran & Antonella Varetto & Cristina Civilotti & Nicola Magnavita, 2022. "Prevalence and Consequences of Verbal Aggression among Bank Workers: A Survey into an Italian Banking Institution," Administrative Sciences, MDPI, vol. 12(3), pages 1-13, July.
    • Handle: RePEc:gam:jadmsc:v:12:y:2022:i:3:p:78-:d:858614
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    References listed on IDEAS

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    1. Dimitrios G. Salampasis & Anne-Laure Mention & Marko Torkkeli, 2015. "Human resources management and open innovation adoption in the banking sector: a conceptual model," International Journal of Business Excellence, Inderscience Enterprises Ltd, vol. 8(4), pages 433-457.
    2. In‐Young Jeong & Ji‐Soo Kim, 2018. "The relationship between intention to leave the hospital and coping methods of emergency nurses after workplace violence," Journal of Clinical Nursing, John Wiley & Sons, vol. 27(7-8), pages 1692-1701, April.
    3. Ana Teresa Verdasca, 2011. "Workplace Bullying, Power and Organizational Politics: A study of the Portuguese Banking sector," Working Papers wp062011, SOCIUS, Research Centre in Economic and Organisational Sociology at the School of Economics and Management (ISEG) of the University of Lisbon.
    4. Walter, Ingo, 2004. "Mergers and Acquisitions in Banking and Finance: What Works, What Fails, and Why?," OUP Catalogue, Oxford University Press, number 9780195159004.
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