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Il governo della performance dei processi di business: dai Key Performance Indicator ai Key Risk Indicator

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  • Sergio Beretta
  • Saverio Bozzolan

Abstract

A recent article on Key Risk Indicators (KRI) issued by COSO (Beasley et al., 2010) is the starting point of this paper. Our aim is to discuss the relevance of business processes in the design and implementation of KRIs. We analyse the reasons of the systematic underestimation of business processes in the COSO ERM framework and debate the implications that the explicit consideration of business processes has on the design of Key Performance Indicators and, consequently, of KRIs. We propose a framework for the design of a system of KRIs based on a distinction between risk factors and risk drivers. Then, we illustrate the framework through a simplified but realistic case study. At the end of the paper, we present guidelines to integrate our framework within the COSO KRIs? guidance, in the light of both its contributions and its limitations.

Suggested Citation

  • Sergio Beretta & Saverio Bozzolan, 2013. "Il governo della performance dei processi di business: dai Key Performance Indicator ai Key Risk Indicator," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2013(2), pages 9-37.
    • Handle: RePEc:fan:macoma:v:html10.3280/maco2013-002002
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    References listed on IDEAS

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    1. Ittner, CD & Larcker, DF, 1998. "Are nonfinancial measures leading indicators of financial performance? An analysis of customer satisfaction," Journal of Accounting Research, Wiley Blackwell, vol. 36, pages 1-35.
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    3. Sergio Scandizzo, 2005. "Risk Mapping and Key Risk Indicators in Operational Risk Management," Economic Notes, Banca Monte dei Paschi di Siena SpA, vol. 34(2), pages 231-256, July.
    4. Gordon, Lawrence A. & Loeb, Martin P. & Tseng, Chih-Yang, 2009. "Enterprise risk management and firm performance: A contingency perspective," Journal of Accounting and Public Policy, Elsevier, vol. 28(4), pages 301-327, July.
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    Cited by:

    1. Michele Galeotti & Stefano Garzella & Raffaele Fiorentino & Gaetano della Corte, 2016. "The Strategic Intelligence implications for Information Systems," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2016(1), pages 105-123.
    2. Mauro Paoloni & Massimiliano Celli, 2018. "Crisi delle PMI e strumenti di warning. Un test di verifica nel settore manifatturiero," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2018(2), pages 85-106.
    3. Lorenzo Lucianetti & Valentina Battista, 2015. "La manipolazione dei valori di bilancio: pressione del management e tratti personali nell?attivit? del controller," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2015(1), pages 101-132.

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