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Building social sustainability: multi-stakeholder processes and conflict management

Author

Listed:
  • Laura Galuppo
  • Mara Gorli
  • Giuseppe Scaratti
  • Cesare Kaneklin

Abstract

Purpose - – The aim of the paper is to investigate social sustainability by focussing on the stakeholder theory and by presenting specific levers and capabilities for building more socially sustainable organizations. Design/methodology/approach - – The paper is based on the analysis of recent academic and managerial literature. Through comparing theoretical and methodological perspectives from multiple authors, a specific theoretical and methodological viewpoint based on the stakeholder theory is proposed. Findings - – The paper discusses the idea that building socially sustainable organisations requires the management of multi-stakeholder processes that are physiologically conflicting and that often create paradoxical tensions. Participative settings of action and reflection and capabilities as reflexivity and “paradoxical thinking” are proposed as key levers for dealing with multi-stakeholders processes towards a more socially sustainable organizing. Research limitations/implications - – This paper raises reflections focussed on the “social pillar” of sustainability and does not consider different types of organizations in different multi-stakeholders processes. Such a perspective does not exhaust the variety of cases and research studies that could be considered in the field and further developed. Originality/value - – The value of the paper is in its construction of a framework for both research and practical purposes in the domain of management and sustainability. The work also attempts to link the concepts of reflexivity and paradox to a methodological proposal for leading the organizational journey towards social sustainability.

Suggested Citation

  • Laura Galuppo & Mara Gorli & Giuseppe Scaratti & Cesare Kaneklin, 2014. "Building social sustainability: multi-stakeholder processes and conflict management," Social Responsibility Journal, Emerald Group Publishing Limited, vol. 10(4), pages 685-701, September.
    • Handle: RePEc:eme:srjpps:v:10:y:2014:i:4:p:685-701
    DOI: 10.1108/SRJ-10-2012-0134
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    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
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    Cited by:

    1. Glassman, Myron & Glassman, Aaron, 2017. "Is dual language marketing socially responsible?," Business Horizons, Elsevier, vol. 60(4), pages 565-572.
    2. Tasos Hovardas, 2021. "Social Sustainability as Social Learning: Insights from Multi-Stakeholder Environmental Governance," Sustainability, MDPI, vol. 13(14), pages 1-20, July.
    3. Mara Gorli & Serena Barello, 2021. "Patient Centredness, Values, Equity and Sustainability: Professional, Organizational and Institutional Implications," Sustainability, MDPI, vol. 13(23), pages 1-7, November.
    4. Katja Beyer & Marlen Gabriele Arnold, 2022. "Social sustainability in an evolving circular fashion industry: identifying and triangulating concepts across different publication groups [Soziale Nachhaltigkeit in einer sich entwickelnden zirkul," Sustainability Nexus Forum, Springer, vol. 30(1), pages 29-54, December.
    5. Liberati, Elisa Giulia & Gorli, Mara & Moja, Lorenzo & Galuppo, Laura & Ripamonti, Silvio & Scaratti, Giuseppe, 2015. "Exploring the practice of patient centered care: The role of ethnography and reflexivity," Social Science & Medicine, Elsevier, vol. 133(C), pages 45-52.
    6. Agneta Sundström & Zahra Ahmadi & Kristina Mickelsson, 2019. "Implementing Social Sustainability for Innovative Industrial Work Environments," Sustainability, MDPI, vol. 11(12), pages 1-16, June.
    7. Laura Galuppo & Anu Kajamaa & Silvia Ivaldi & Giuseppe Scaratti, 2019. "Translating Sustainability into Action: A Management Challenge in FabLabs," Sustainability, MDPI, vol. 11(6), pages 1-13, March.
    8. Gauly, Sarah & Kühl, Sarah & Spiller, Achim, 2017. "Uncovering strategies of hidden intention in multi-stakeholder initiatives: The case of pasture-raised milk," DARE Discussion Papers 1704, Georg-August University of Göttingen, Department of Agricultural Economics and Rural Development (DARE).
    9. Agneta Sundström & Kristina Mickelsson, 2020. "Board and Top Management Social Sustainability Work in Cluster Organizations," Sustainability, MDPI, vol. 12(19), pages 1-19, October.
    10. Silvia Ivaldi & Francesca Bertè & Sergio Sorgi & Giuseppe Scaratti, 2019. "Toward a Sustainable Future: The Case of the Municipality of Milan," Sustainability, MDPI, vol. 11(3), pages 1-21, February.
    11. Asoke Rocky Mehera, 2017. "Shared Value Literature Review: Implications for Future Research from Stakeholder and Social Perspective," Journal of Management and Sustainability, Canadian Center of Science and Education, vol. 7(4), pages 98-111, December.
    12. Youngjik Lee & Mary Hums & Minuk Kang, 2022. "Sustainable Management of High School Athletics: A Comparative Study of the U.S. and South Korea," Sustainability, MDPI, vol. 14(7), pages 1-15, March.
    13. Rajiv Nair & P.K Viswanathan & Bettina Lynda Bastian, 2021. "Reprioritising Sustainable Development Goals in the Post-COVID-19 Global Context: Will a Mandatory Corporate Social Responsibility Regime Help?," Administrative Sciences, MDPI, vol. 11(4), pages 1-16, December.

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