Coping with control? Retail employee responses to flexibilisation
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DOI: 10.1108/11766090910940683
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- Sharon C. Bolton & Carol Boyd, 2003. "Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart," Work, Employment & Society, British Sociological Association, vol. 17(2), pages 289-308, June.
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Keywords
Retailing; Flexible labour; Control; Employee attitudes; Italy;All these keywords.
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