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Modeling enablers of TQM to improve airline performance

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  • Alok Kumar Singh
  • Sushil

Abstract

Purpose - The purpose of this paper is to identify and analyze the interactions among different enablers of total quality management (TQM) and its outcome variables in service sector specific to Indian domestic airline industry. No study has been done regarding the implementation of TQM in Indian domestic aviation sector. To fill this gap interpretive structural modeling (ISM) and total interpretive structural modeling (TISM) based quality framework model has been developed to understand the mutual interactions among the variables and to identify the driving and dependence power of these variables. Design/methodology/approach - An ISM and TISM based approach have been used to study and analyze the interactions between identified variables. Findings - In this research work, a total of 14 variables have been identified based on extensive literature review, brainstorming and experts opining from the Indian airline industry and academia. The result showed that top management commitment, training, continuous improvement, benchmarking, employee involvement and commitment have strong driving power and weak dependence power and are at the lowest level in hierarchy in the ISM and TISM model, while the outcome variables of TQM have low driving power but have high dependence power. Practical implications - Top management must stress on variables having strong driving power for efficient implementation of TQM. By implementation of TISM model in the Indian airline industry, organizations would become more productive, competitive and would eventually become more profitable. Originality/value - In this research work, ISM and TISM based quality framework structural model have been proposed for Indian domestic aviation industry which is a new effort in the area of TQM implementation in this sector.

Suggested Citation

  • Alok Kumar Singh & Sushil, 2013. "Modeling enablers of TQM to improve airline performance," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 62(3), pages 250-275, March.
    • Handle: RePEc:eme:ijppmp:v:62:y:2013:i:3:p:250-275
    DOI: 10.1108/17410401311309177
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    Citations

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    Cited by:

    1. Mansi Singh & Sanjay Dhir & Harsh Mishra, 2023. "Analysing the Antecedents of Entrepreneurial Bootstrapping and Bricolage: A Modified Total Interpretive Structural Modelling and MICMAC Approach," Journal of Entrepreneurship and Innovation in Emerging Economies, Entrepreneurship Development Institute of India, vol. 32(1), pages 7-38, March.
    2. Shamita Garg & Vikas Thakur, 2021. "Modeling the Factors of Productivity in Airline Industry in India: A Hybrid TISM-P and Fuzzy-MICMAC Approach," International Journal of Global Business and Competitiveness, Springer, vol. 16(1), pages 39-47, December.
    3. Dosung Kim & Yonghee Kim & Namyong Lee, 2018. "A Study on the Interrelations of Decision-Making Factors of Information System (IS) Upgrades for Sustainable Business Using Interpretive Structural Modeling and MICMAC Analysis," Sustainability, MDPI, vol. 10(3), pages 1-20, March.
    4. Madhukar Patil & M. Suresh, 2019. "Modelling the Enablers of Workforce Agility in IoT Projects: A TISM Approach," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 20(2), pages 157-175, June.
    5. M., Balaji & K., Arshinder, 2016. "Modeling the causes of food wastage in Indian perishable food supply chain," Resources, Conservation & Recycling, Elsevier, vol. 114(C), pages 153-167.
    6. Sushil, 2018. "How to check correctness of total interpretive structural models?," Annals of Operations Research, Springer, vol. 270(1), pages 473-487, November.
    7. Jitendra Narayan Biswal & Kamalakanta Muduli & Suchismita Satapathy & Devendra K. Yadav, 2019. "A TISM based study of SSCM enablers: an Indian coal- fired thermal power plant perspective," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 10(1), pages 126-141, February.
    8. Rana Basu & Prabha Bhola, 2015. "Exploring Quality Management Practices and Its Pattern Analysis in Indian Service SMEs," Journal of Enterprising Culture (JEC), World Scientific Publishing Co. Pte. Ltd., vol. 23(02), pages 199-235, June.
    9. Jaya Priyadarshini & Rajesh Kr Singh & Ruchi Mishra & Surajit Bag, 2022. "Investigating the interaction of factors for implementing additive manufacturing to build an antifragile supply chain: TISM-MICMAC approach," Operations Management Research, Springer, vol. 15(1), pages 567-588, June.
    10. Sanjeev Yadav & Sunil Luthra & Dixit Garg, 2022. "Internet of things (IoT) based coordination system in Agri-food supply chain: development of an efficient framework using DEMATEL-ISM," Operations Management Research, Springer, vol. 15(1), pages 1-27, June.
    11. Periyasami Anbarasan & Sushil, 2018. "Stakeholder Engagement in Sustainable Enterprise: Evolving a Conceptual Framework, and a Case Study of ITC," Business Strategy and the Environment, Wiley Blackwell, vol. 27(3), pages 282-299, March.
    12. Devendra K. Yadav & Akhilesh Barve, 2016. "Modeling Post-disaster Challenges of Humanitarian Supply Chains: A TISM Approach," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 17(3), pages 321-340, September.
    13. Syed Mithun Ali & Asraf Arafin & Md. Abdul Moktadir & Towfique Rahman & Nuzhat Zahan, 2018. "Barriers to Reverse Logistics in the Computer Supply Chain Using Interpretive Structural Model," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 19(1), pages 53-68, March.
    14. Santosh B. Rane & Yahya A. M. Narvel, 2021. "Leveraging the industry 4.0 technologies for improving agility of project procurement management processes," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 12(6), pages 1146-1172, December.
    15. Udompong Khomkaiy & Khanchitpol & Yousapronpaiboon, 2017. "Service Quality that Affects the Behavioral Intention to Re-Visit Low Cost Airline," International Journal of Business and Administrative Studies, Professor Dr. Bahaudin G. Mujtaba, vol. 3(4), pages 144-151.
    16. Angelos Pantouvakis & Evangelos Psomas, 2016. "Exploring total quality management applications under uncertainty: A research agenda for the shipping industry," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 18(4), pages 496-512, December.
    17. Sushil, 2017. "Modified ISM/TISM Process with Simultaneous Transitivity Checks for Reducing Direct Pair Comparisons," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 18(4), pages 331-351, December.

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