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A triple analysis of ISO 9000 effects on company performance

Author

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  • Micaela Martínez‐Costa
  • Ángel R. Martínez‐Lorente

Abstract

Purpose - ISO 9000 certification has a growing importance for companies, mainly in Europe but also in other countries. Several papers have analysed the effects of ISO 9000 certification on company results, with contradictory conclusions. The purpose of this work is to clarify these possible effects. Design/methodology/approach - This paper reports new findings on the topic following a study using data from 713 companies and using the two methodologies that have been applied in the scientific literature: the comparison of certified and non‐certified companies and a longitudinal study of the results of certification. Findings - The data suggest that not only is ISO 9000 positive for companies but also it can actually reduce benefits and profitability. Practical implications - Several reasons for these results can be suggested and constitute a critique of the almost compulsory character of ISO 9000 as a norm for performance in some markets. Companies should be aware that implementing ISO 9000 just for compliance does not constitute a competitive advantage. Originality/value - This research uses objective measures of performance and combines two methodologies: the comparison between certified and non‐certified companies and a longitudinal analysis.

Suggested Citation

  • Micaela Martínez‐Costa & Ángel R. Martínez‐Lorente, 2007. "A triple analysis of ISO 9000 effects on company performance," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 56(5/6), pages 484-499, June.
    • Handle: RePEc:eme:ijppmp:v:56:y:2007:i:5/6:p:484-499
    DOI: 10.1108/17410400710757150
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    Citations

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    Cited by:

    1. Sik Sumaedi & Tri Rakhmawati, 2017. "The effect of system design type on ISO 9001 implementation outcome: a proposed conceptual framework and future research agenda," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 8(1), pages 219-229, January.
    2. Mohamad Almaoui & Mohamad Saouli & Bhaskar Sinha, 2015. "Effect of instituting quality objectives on on-time delivery performance," International Journal of Human Rights and Constitutional Studies, Inderscience Enterprises Ltd, vol. 4(1), pages 79-91.
    3. Siougle, Efrosini & Dimelis, Sophia & Economidou, Claire, 2019. "Does ISO 9000 certification matter for firm performance? A group analysis of Greek listed companies," International Journal of Production Economics, Elsevier, vol. 209(C), pages 2-11.
    4. George H. Ionescu & Daniela Firoiu & Ramona Pîrvu & Roxana Bădîrcea & Cristian Drăgan, 2018. "Implementation of Integrated Management Systems and Corporate Social Responsibility Initiatives—A Romanian Hospitality Industry Perspective," Sustainability, MDPI, vol. 10(10), pages 1-15, October.

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