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Customer centric business processing

Author

Listed:
  • Mike Bolton

Abstract

Keywords: Customer relations, Business policy, Business process reengineering

Suggested Citation

  • Mike Bolton, 2004. "Customer centric business processing," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 53(1), pages 44-51, January.
    • Handle: RePEc:eme:ijppmp:17410400410509950
    DOI: 10.1108/17410400410509950
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    Citations

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    Cited by:

    1. Laura Grassi & Nicolas Figini & Lorenzo Fedeli, 2022. "How does a data strategy enable customer value? The case of FinTechs and traditional banks under the open finance framework," Financial Innovation, Springer;Southwestern University of Finance and Economics, vol. 8(1), pages 1-34, December.
    2. Piskar Franka & Faganel Armand, 2009. "A Successful CRM Implementation Project in a Service Company: Case Study," Organizacija, Sciendo, vol. 42(5), pages 199-208, September.

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