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DUAQUAL: calidad percibida por docentes y alumnos en la gestión universitaria

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  • Correia Loureiro, Sandra María
  • Miranda González, Francisco Javier

Abstract

[ES] El proceso de Bolonia ha remarcado una perspectiva institucional en la preocupación por la gestión de la calidad del servicio prestado en las universidades y otras instituciones de enseñanza superior. La calidad del servicio en la educación superior no se centra exclusivamente en el proceso de enseñanza- aprendizaje y en la relación entre docente y discente, sino que debe estar también garantizada en el servicio prestado por las bibliotecas universitarias, los servicios de acción social, los servicios académicos y las secretarías departamentales.

Suggested Citation

  • Correia Loureiro, Sandra María & Miranda González, Francisco Javier, 2012. "DUAQUAL: calidad percibida por docentes y alumnos en la gestión universitaria," Cuadernos de Gestión, Universidad del País Vasco - Instituto de Economía Aplicada a la Empresa (IEAE).
    • Handle: RePEc:ehu:cuader:7959
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    References listed on IDEAS

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    Full references (including those not matched with items on IDEAS)

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