IDEAS home Printed from https://ideas.repec.org/a/eee/trapol/v72y2018icp89-96.html
   My bibliography  Save this article

Investigating perception of captive and choice riders for formulating service standards of ordinary and premium buses in Indian cities

Author

Listed:
  • Cheranchery, Munavar Fairooz
  • Maitra, Bhargab

Abstract

This article presents an investigation on the perception of captive and choice riders for formulating service standards of ordinary and premium buses in Indian cities. The level of service standards were defined using Law of Successive Interval Scaling based on data collected from 2000 travelers in Kolkata city. As premium and ordinary bus services are predominantly used by choice riders (private car owners) and captive riders (non-car owners) respectively, LOS standards of these two services were defined based on the perception of choice and captive riders. The result shows a substantial difference in the perception of captive and choice riders which justifies the need for having distinct service standards for ordinary and premium services. The study also evaluated the level of service of a few premium and ordinary routes based on the developed service standards. The evaluation indicated that while the premium buses are introduced to attract the choice riders, a majority of them are operating below the expected service levels and thus, unable to fulfil the requirements of choice riders. The LOS standards developed in the present work may be used judiciously by the transit planners and service providers for improvement of premium and ordinary bus service in Kolkata city. Although the level of service standards developed in the present work are city specific, the work is of interest to the policy makers of public transport as several emerging countries are experiencing rapid urbanization and public transport has to play a dual role to serve the mobility needs of marginally weaker segments (captive riders) and act as a demand management instrument to attract choice riders.

Suggested Citation

  • Cheranchery, Munavar Fairooz & Maitra, Bhargab, 2018. "Investigating perception of captive and choice riders for formulating service standards of ordinary and premium buses in Indian cities," Transport Policy, Elsevier, vol. 72(C), pages 89-96.
    • Handle: RePEc:eee:trapol:v:72:y:2018:i:c:p:89-96
    DOI: 10.1016/j.tranpol.2018.10.002
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0967070X18300945
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.tranpol.2018.10.002?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. David A. Hensher & Paola Prioni, 2002. "A Service Quality Index for Area-wide Contract Performance Assessment," Journal of Transport Economics and Policy, University of Bath, vol. 36(1), pages 93-113, January.
    2. Ceder, Avishai & Chowdhury, Subeh & Taghipouran, Nima & Olsen, Jared, 2013. "Modelling public-transport users’ behaviour at connection point," Transport Policy, Elsevier, vol. 27(C), pages 112-122.
    3. Dandapat, Saurabh & Cheranchery, Munavar Fairooz & Maitra, Bhargab, 2017. "Is fare increment desirable for ensuring operational viability of private buses?," Transport Policy, Elsevier, vol. 59(C), pages 134-141.
    4. Correia, Anderson R. & Wirasinghe, S.C. & de Barros, Alexandre G., 2008. "Overall level of service measures for airport passenger terminals," Transportation Research Part A: Policy and Practice, Elsevier, vol. 42(2), pages 330-346, February.
    5. Shreya Das & Debapratim Pandit, 2013. "Importance of user perception in evaluating level of service for bus transit for a developing country like India: a review," Transport Reviews, Taylor & Francis Journals, vol. 33(4), pages 402-420, July.
    6. Tyrinopoulos, Yannis & Antoniou, Constantinos, 2008. "Public transit user satisfaction: Variability and policy implications," Transport Policy, Elsevier, vol. 15(4), pages 260-272, July.
    7. Suman, Hemant K. & Bolia, Nomesh B. & Tiwari, Geetam, 2017. "Comparing public bus transport service attributes in Delhi and Mumbai: Policy implications for improving bus services in Delhi," Transport Policy, Elsevier, vol. 56(C), pages 63-74.
    8. Badami, Madhav G. & Haider, Murtaza, 2007. "An analysis of public bus transit performance in Indian cities," Transportation Research Part A: Policy and Practice, Elsevier, vol. 41(10), pages 961-981, December.
    9. Mohammad Rashid & Debapratim Pandit, 2017. "Determination of appropriate service quality attributes for household toilets in rural settlements of India based on user perception," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 19(4), pages 1381-1406, August.
    10. de Barros, Alexandre G. & Somasundaraswaran, A.K. & Wirasinghe, S.C., 2007. "Evaluation of level of service for transfer passengers at airports," Journal of Air Transport Management, Elsevier, vol. 13(5), pages 293-298.
    11. Anable, Jillian & Gatersleben, Birgitta, 2005. "All work and no play? The role of instrumental and affective factors in work and leisure journeys by different travel modes," Transportation Research Part A: Policy and Practice, Elsevier, vol. 39(2-3), pages 163-181.
    12. Wan, Dan & Kamga, Camille & Liu, Jun & Sugiura, Aaron & Beaton, Eric B., 2016. "Rider perception of a “light” Bus Rapid Transit system - The New York City Select Bus Service," Transport Policy, Elsevier, vol. 49(C), pages 41-55.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Cheranchery, Munavar Fairooz & Maitra, Bhargab, 2021. "Improving quality of ordinary bus service in Kolkata city: Integrating conflicting requirements of users and transit operator," Transport Policy, Elsevier, vol. 111(C), pages 17-27.
    2. Guan, Xiaodong & Wang, Donggen, 2024. "Examining the roles of transport captivity and travel dissonance in travel satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 182(C).
    3. Muhammad Fadhlullah Abu Bakar & Shuhairy Norhisham & Herda Yati Katman & Chow Ming Fai & Nor Najwa Irina Mohd Azlan & Nur Sarah Shaziah Samsudin, 2022. "Service Quality of Bus Performance in Asia: A Systematic Literature Review and Conceptual Framework," Sustainability, MDPI, vol. 14(13), pages 1-21, June.
    4. Roy, Subhojit & Basu, Debasis, 2020. "Selection of intervention areas for improving travel condition of walk-accessed bus users with a focus on their accessibility: An experience in Bhubaneswar," Transport Policy, Elsevier, vol. 96(C), pages 29-39.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Pandit, Debapratim & Sharma, Deepa, 2022. "Expected service dimensions and service levels for paratransit considering future mobility needs in emerging countries," Transportation Research Part A: Policy and Practice, Elsevier, vol. 162(C), pages 1-13.
    2. Ni, Anning & Zhang, Chunqin & Hu, Yuting & Lu, Weite & Li, Hongwei, 2020. "Influence mechanism of the corporate image on passenger satisfaction with public transport in China," Transport Policy, Elsevier, vol. 94(C), pages 54-65.
    3. de Oña, Juan & de Oña, Rocío & Eboli, Laura & Mazzulla, Gabriella, 2016. "Index numbers for monitoring transit service quality," Transportation Research Part A: Policy and Practice, Elsevier, vol. 84(C), pages 18-30.
    4. Celik, Erkan & Bilisik, Ozge Nalan & Erdogan, Melike & Gumus, Alev Taskin & Baracli, Hayri, 2013. "An integrated novel interval type-2 fuzzy MCDM method to improve customer satisfaction in public transportation for Istanbul," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 58(C), pages 28-51.
    5. Koo, Tay T.R. & Wu, Cheng-Lung (Richard) & Dwyer, Larry, 2010. "Ground travel mode choices of air arrivals at regional destinations: The significance of tourism attributes and destination contexts," Research in Transportation Economics, Elsevier, vol. 26(1), pages 44-53.
    6. Alessandro Vitale & Giuseppe Guido & Daniele Rogano, 2016. "A smartphone based DSS platform for assessing transit service attributes," Public Transport, Springer, vol. 8(2), pages 315-340, September.
    7. Eboli, Laura & Mazzulla, Gabriella, 2012. "Performance indicators for an objective measure of public transport service quality," European Transport \ Trasporti Europei, ISTIEE, Institute for the Study of Transport within the European Economic Integration, issue 51, pages 1-4.
    8. Bezerra, George Christian Linhares & Gomes, Carlos F., 2016. "Measuring airport service quality: A multidimensional approach," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 85-93.
    9. Redman, Lauren & Friman, Margareta & Gärling, Tommy & Hartig, Terry, 2013. "Quality attributes of public transport that attract car users: A research review," Transport Policy, Elsevier, vol. 25(C), pages 119-127.
    10. Shuli Luo & Sylvia Y He, 2021. "Using data mining to explore the spatial and temporal dynamics of perceptions of metro services in China: The case of Shenzhen," Environment and Planning B, , vol. 48(3), pages 449-466, March.
    11. Juan de Oña & Rocio de Oña, 2015. "Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches," Transportation Science, INFORMS, vol. 49(3), pages 605-622, August.
    12. Ittamalla, Rajesh & Srinivas Kumar, Daruri Venkata, 2021. "Determinants of holistic passenger experience in public transportation: Scale development and validation," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
    13. Hassan, Mohammad Nurul & Hawas, Yaser E. & Ahmed, Kamran, 2013. "A multi-dimensional framework for evaluating the transit service performance," Transportation Research Part A: Policy and Practice, Elsevier, vol. 50(C), pages 47-61.
    14. Paramonovs Sergejs & Ijevleva Ksenija, 2015. "Factor Analysis of Passengers’ Satisfaction at “RIGA International Airport”," Economics and Business, Sciendo, vol. 27(1), pages 46-52, August.
    15. Luo, Shuli & He, Sylvia Y., 2021. "Understanding gender difference in perceptions toward transit services across space and time: A social media mining approach," Transport Policy, Elsevier, vol. 111(C), pages 63-73.
    16. Roy, Subhojit & Basu, Debasis, 2020. "Selection of intervention areas for improving travel condition of walk-accessed bus users with a focus on their accessibility: An experience in Bhubaneswar," Transport Policy, Elsevier, vol. 96(C), pages 29-39.
    17. Tiago Camacho & Marcus Foth & Andry Rakotonirainy & Markus Rittenbruch & Jonathan Bunker, 2016. "The role of passenger-centric innovation in the future of public transport," Public Transport, Springer, vol. 8(3), pages 453-475, December.
    18. Shreya Das & Debapratim Pandit, 2013. "Importance of user perception in evaluating level of service for bus transit for a developing country like India: a review," Transport Reviews, Taylor & Francis Journals, vol. 33(4), pages 402-420, July.
    19. Urbanek, Anna, 2021. "Potential of modal shift from private cars to public transport: A survey on the commuters’ attitudes and willingness to switch – A case study of Silesia Province, Poland," Research in Transportation Economics, Elsevier, vol. 85(C).
    20. Mohammad Rashid & Debapratim Pandit, 2021. "An assessment of service level of household toilet attributes based on the users’ satisfaction in rural Bihar, India," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 23(5), pages 7373-7392, May.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:trapol:v:72:y:2018:i:c:p:89-96. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/30473/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.