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Taking responsibility for border security: Commercial interests in the face of e-borders

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  • Dibb, Sally
  • Ball, Kirstie
  • Canhoto, Ana
  • Daniel, Elizabeth M.
  • Meadows, Maureen
  • Spiller, Keith

Abstract

Security is an important feature of the macro environment for tourism that affects the consumption of travel products. Following high-profile terrorist attacks, UK border security measures have been increased through the implementation of the e-Borders programme. This initiative requires passenger carriers to collect and electronically transmit travel document information and service information for any individual entering or leaving the UK. The commercial impact of e-Borders on travel firms is investigated by examining the relationships between the affected stakeholders, considering the power and decision making at play, and exploring the outcomes. The e-Borders programme is described, and a framework for the in-depth, qualitative study is presented. The findings show that passenger carriers and travel firms manage the negative consequences of compliance and restore their commercial interests by engaging in a process we describe as recognizing, rationalizing and refashioning. The implications for research and practice are explored.

Suggested Citation

  • Dibb, Sally & Ball, Kirstie & Canhoto, Ana & Daniel, Elizabeth M. & Meadows, Maureen & Spiller, Keith, 2014. "Taking responsibility for border security: Commercial interests in the face of e-borders," Tourism Management, Elsevier, vol. 42(C), pages 50-61.
    • Handle: RePEc:eee:touman:v:42:y:2014:i:c:p:50-61
    DOI: 10.1016/j.tourman.2013.10.006
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    References listed on IDEAS

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    Cited by:

    1. Ball, Kirstie & Canhoto, Ana & Daniel, Elizabeth & Dibb, Sally & Meadows, Maureen & Spiller, Keith, 2020. "Organizational tensions arising from mandatory data exchange between the private and public sector: The case of financial services," Technological Forecasting and Social Change, Elsevier, vol. 155(C).
    2. Ramsey Doug & Thimm Tatanja & Hehn Leonie, 2019. "Cross-border Shopping Tourism: A Switzerland-Germany Case Study," European Journal of Tourism, Hospitality and Recreation, Sciendo, vol. 9(1), pages 3-17, May.

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