A justice framework for understanding how guests react to hotel employee (mis)treatment
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DOI: 10.1016/j.tourman.2012.11.010
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References listed on IDEAS
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Cited by:
- Pablo Zoghbi-Manrique-de-Lara & Miguel Suárez-Acosta, 2014. "Employees’ Reactions to Peers’ Unfair Treatment by Supervisors: The Role of Ethical Leadership," Journal of Business Ethics, Springer, vol. 122(4), pages 537-549, July.
- Xing Zhou & Lele Fan & Cong Cheng & Yancheng Fan, 2021. "When and Why Do Good People Not Do Good Deeds? Third-Party Observers’ Unfavorable Reactions to Negative Workplace Gossip," Journal of Business Ethics, Springer, vol. 171(3), pages 599-617, July.
- Li, Tao & Chen, Yun, 2022. "The obstacle to building a mutual regulation system: Exploring people's intervention intention toward tourists' deviant behavior," Annals of Tourism Research, Elsevier, vol. 93(C).
- Philip R. Walsh & Rachel Dodds & Julianna Priskin & Jonathon Day & Oxana Belozerova, 2021. "The Corporate Responsibility Paradox: A Multi-National Investigation of Business Traveller Attitudes and Their Sustainable Travel Behaviour," Sustainability, MDPI, vol. 13(8), pages 1-20, April.
- Cavdar Aksoy, Nilsah & Yazici, Nihal, 2023. "Does justice affect brand advocacy? Online brand advocacy behaviors as a response to hotel customers’ justice perceptions," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
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Keywords
Hotel employee (mis)treatment; Dysfunctional guest behavior; Loyalty; Justice restoration; Third-party intervention;All these keywords.
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