IDEAS home Printed from https://ideas.repec.org/a/eee/touman/v32y2011i1p75-87.html
   My bibliography  Save this article

Efficiency of travel agencies: A case study of Alicante, Spain

Author

Listed:
  • Fuentes, Ramón

Abstract

This study analyses the relative efficiency of 22 travel agencies of similar characteristics based in Alicante (Spain). This analysis is carried out using the Data Envelopment Analysis (DEA) technique and smoothed bootstrap. Following the analysis, possible lines of action that the agencies can take in order to improve their efficiency in the future are provided. Finally, using the Mann Whitney U Test, the relationship, or lack thereof, between the levels of efficiency of these agencies and their ownership type, location and level of experience is examined.

Suggested Citation

  • Fuentes, Ramón, 2011. "Efficiency of travel agencies: A case study of Alicante, Spain," Tourism Management, Elsevier, vol. 32(1), pages 75-87.
    • Handle: RePEc:eee:touman:v:32:y:2011:i:1:p:75-87
    DOI: 10.1016/j.tourman.2009.12.003
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0261517709002210
    Download Restriction: no
    File URL: https://libkey.io/10.1016/j.tourman.2009.12.003?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Léopold Simar & Paul Wilson, 2000. "Statistical Inference in Nonparametric Frontier Models: The State of the Art," Journal of Productivity Analysis, Springer, vol. 13(1), pages 49-78, January.
    2. Donthu, Naveen & Hershberger, Edmund K. & Osmonbekov, Talai, 2005. "Benchmarking marketing productivity using data envelopment analysis," Journal of Business Research, Elsevier, vol. 58(11), pages 1474-1482, November.
    3. Carlos Pestana Barros, 2006. "Analysing the Rate of Technical Change in the Portuguese Hotel Industry," Tourism Economics, , vol. 12(3), pages 325-346, September.
    4. Anonymous, 1997. "The Forecasting and Policy System: an introduction," Reserve Bank of New Zealand Bulletin, Reserve Bank of New Zealand, vol. 60, September.
    5. Marianna Sigala & John Mylonakis, 2005. "Developing a data envelopment analysis model for measuring and isolating the impact of contextual factors on hotel productivity," International Journal of Business Performance Management, Inderscience Enterprises Ltd, vol. 7(2), pages 174-190.
    6. Valentina Bosetti & Mariaester Cassinelli & Alessandro Lanza, 2007. "Benchmarking in Tourism Destinations; Keeping in Mind the Sustainable Paradigm," Springer Books, in: Álvaro Matias & Peter Nijkamp & Paulo Neto (ed.), Advances in Modern Tourism Research, chapter 0, pages 165-180, Springer.
    7. Carlos Pestana Barros, 2004. "A Stochastic Cost Frontier in the Portuguese Hotel Industry," Tourism Economics, , vol. 10(2), pages 177-192, June.
    8. Bell, RA & Morey, RC, 1994. "The search for appropriate benchmarking partners: A macro approach and application to corporate travel management," Omega, Elsevier, vol. 22(5), pages 477-490, September.
    9. Marianna Sigala & Peter Jones & Andrew Lockwood & David Airey, 2005. "Productivity in hotels: a stepwise data envelopment analysis of hotels' rooms division processes," The Service Industries Journal, Taylor & Francis Journals, vol. 25(1), pages 61-81, January.
    10. Charnes, A. & Cooper, W. W. & Rhodes, E., 1978. "Measuring the efficiency of decision making units," European Journal of Operational Research, Elsevier, vol. 2(6), pages 429-444, November.
    11. Keh, Hean Tat & Chu, Singfat & Xu, Jiye, 2006. "Efficiency, effectiveness and productivity of marketing in services," European Journal of Operational Research, Elsevier, vol. 170(1), pages 265-276, April.
    12. Léopold Simar & Paul W. Wilson, 1998. "Sensitivity Analysis of Efficiency Scores: How to Bootstrap in Nonparametric Frontier Models," Management Science, INFORMS, vol. 44(1), pages 49-61, January.
    13. A. Charnes & W. W. Cooper & E. Rhodes, 1981. "Evaluating Program and Managerial Efficiency: An Application of Data Envelopment Analysis to Program Follow Through," Management Science, INFORMS, vol. 27(6), pages 668-697, June.
    14. Tortosa-Ausina, Emili & Grifell-Tatje, Emili & Armero, Carmen & Conesa, David, 2008. "Sensitivity analysis of efficiency and Malmquist productivity indices: An application to Spanish savings banks," European Journal of Operational Research, Elsevier, vol. 184(3), pages 1062-1084, February.
    15. Fei-Ching Wang & Wei-Ting Hung & Jui-Kou Shang, 2006. "Measuring the Cost Efficiency of International Tourist Hotels in Taiwan," Tourism Economics, , vol. 12(1), pages 65-85, March.
    16. anonymous, 1997. "New $50 bill introduced," Financial Update, Federal Reserve Bank of Atlanta, vol. 10(Oct), pages 1-4.
    17. Rajiv D. Banker & Richard C. Morey, 1986. "Efficiency Analysis for Exogenously Fixed Inputs and Outputs," Operations Research, INFORMS, vol. 34(4), pages 513-521, August.
    18. William W. Cooper & Lawrence M. Seiford & Kaoru Tone, 2007. "Data Envelopment Analysis," Springer Books, Springer, edition 0, number 978-0-387-45283-8, June.
    19. Carlos Barros & Fernando Alves, 2004. "Productivity in the tourism industry," International Advances in Economic Research, Springer;International Atlantic Economic Society, vol. 10(3), pages 215-225, October.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Franz R. Hahn, 2007. "Determinants of Bank Efficiency in Europe. Assessing Bank Performance Across Markets," WIFO Studies, WIFO, number 31499, January.
    2. Sinuany-Stern, Zilla, 2023. "Foundations of operations research: From linear programming to data envelopment analysis," European Journal of Operational Research, Elsevier, vol. 306(3), pages 1069-1080.
    3. Zhang, Linjia & Botti, Laurent & Petit, Sylvain, 2016. "Destination performance: Introducing the utility function in the mean-variance space," Tourism Management, Elsevier, vol. 52(C), pages 123-132.
    4. Huang, Chin-wei & Ho, Foo Nin & Chiu, Yung-ho, 2014. "Measurement of tourist hotels׳ productive efficiency, occupancy, and catering service effectiveness using a modified two-stage DEA model in Taiwan," Omega, Elsevier, vol. 48(C), pages 49-59.
    5. Valentin Zelenyuk, 2019. "Data Envelopment Analysis and Business Analytics: The Big Data Challenges and Some Solutions," CEPA Working Papers Series WP072019, School of Economics, University of Queensland, Australia.
    6. Luis R. Murillo‐Zamorano, 2004. "Economic Efficiency and Frontier Techniques," Journal of Economic Surveys, Wiley Blackwell, vol. 18(1), pages 33-77, February.
    7. Rafael Benítez & Vicente Coll-Serrano & Vicente J. Bolós, 2021. "deaR-Shiny: An Interactive Web App for Data Envelopment Analysis," Sustainability, MDPI, vol. 13(12), pages 1-19, June.
    8. Calogero Guccio & Marco Ferdinando Martorana & Luisa Monaco, 2016. "Evaluating the impact of the Bologna Process on the efficiency convergence of Italian universities: a non-parametric frontier approach," Journal of Productivity Analysis, Springer, vol. 45(3), pages 275-298, June.
    9. Luis Felipe Mendieta-Peñalver & José F Perles-Ribes & Ana B Ramón-Rodríguez & María J Such-Devesa, 2018. "Is hotel efficiency necessary for tourism destination competitiveness? An integrated approach," Tourism Economics, , vol. 24(1), pages 3-26, February.
    10. Yang Li & An-Chi Liu & Yi-Ying Yu & Yueru Zhang & Yiting Zhan & Wen-Cheng Lin, 2022. "Bootstrapped DEA and Clustering Analysis of Eco-Efficiency in China’s Hotel Industry," Sustainability, MDPI, vol. 14(5), pages 1-16, March.
    11. Zijiang Yang & Xiaogang Wang & Dongming Sun, 2010. "Using the bootstrap method to detect influential DMUs in data envelopment analysis," Annals of Operations Research, Springer, vol. 173(1), pages 89-103, January.
    12. Forsund, Finn R. & Sarafoglou, Nikias, 2005. "The tale of two research communities: The diffusion of research on productive efficiency," International Journal of Production Economics, Elsevier, vol. 98(1), pages 17-40, October.
    13. Gitto, Simone & Mancuso, Paolo, 2009. "Productivity change in Italian airports," MPRA Paper 34367, University Library of Munich, Germany.
    14. Nadia M. Guerrero & Juan Aparicio & Daniel Valero-Carreras, 2022. "Combining Data Envelopment Analysis and Machine Learning," Mathematics, MDPI, vol. 10(6), pages 1-22, March.
    15. Laure Latruffe & Sophia Davidova & Kelvin Balcombe, 2008. "Application of a double bootstrap to investigation of determinants of technical efficiency of farms in Central Europe," Journal of Productivity Analysis, Springer, vol. 29(2), pages 183-191, April.
    16. Esteve, Miriam & Aparicio, Juan & Rodriguez-Sala, Jesus J. & Zhu, Joe, 2023. "Random Forests and the measurement of super-efficiency in the context of Free Disposal Hull," European Journal of Operational Research, Elsevier, vol. 304(2), pages 729-744.
    17. Amir Moradi-Motlagh & Ali Salman Saleh, 2014. "Re-Examining the Technical Efficiency of Australian Banks: A Bootstrap DEA Approach," Australian Economic Papers, Wiley Blackwell, vol. 53(1-2), pages 112-128, June.
    18. M. Deidda & N. Garrido & M. Pulina, 2011. "Exploring the dynamics of the efficiency in the Italian hospitality sector. A regional case study," Working Paper CRENoS 201117, Centre for North South Economic Research, University of Cagliari and Sassari, Sardinia.
    19. Kelvin Balcombe & Sophia Davidova & Laure Latruffe, 2008. "The use of bootstrapped Malmquist indices to reassess productivity change findings: an application to a sample of Polish farms," Applied Economics, Taylor & Francis Journals, vol. 40(16), pages 2055-2061.
    20. Moradi-Motlagh, Amir & Babacan, Alperhan, 2015. "The impact of the global financial crisis on the efficiency of Australian banks," Economic Modelling, Elsevier, vol. 46(C), pages 397-406.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:touman:v:32:y:2011:i:1:p:75-87. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/tourism-management .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.