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Gateway community resident perceptions of tourism development: Incorporating Importance-Performance Analysis into a Limits of Acceptable Change framework

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  • Frauman, Eric
  • Banks, Sarah

Abstract

Gateway communities serve as entry points to our nation's public lands and are desirable to live within, but commonly subject to indiscriminate growth. The researchers used a variation of Importance-Performance Analysis (IPA) to chart resident types and their evaluations of environmental, cultural and economic attributes to better understand perspectives on tourism development. IPA was chosen because it can serve as a simple evaluative tool for communities in gateway areas interested in employing a more comprehensive Limits of Acceptable Change (LAC) planning framework. Environmental attributes were found to be what make the area special with it considered both important and of real concern from each resident-type perspective. With the exception of a few items no other cultural or economic attributes were perceived the same in importance and concern as the environmental items with few meaningful differences found between resident types. In summary, IPA is a tool that can provide insight about resident perceptions while serving to inform a larger LAC tourism development framework.

Suggested Citation

  • Frauman, Eric & Banks, Sarah, 2011. "Gateway community resident perceptions of tourism development: Incorporating Importance-Performance Analysis into a Limits of Acceptable Change framework," Tourism Management, Elsevier, vol. 32(1), pages 128-140.
    • Handle: RePEc:eee:touman:v:32:y:2011:i:1:p:128-140
    DOI: 10.1016/j.tourman.2010.01.013
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    Cited by:

    1. David Zejda & Josef Zelenka, 2019. "The Concept of Comprehensive Tracking Software to Support Sustainable Tourism in Protected Areas," Sustainability, MDPI, vol. 11(15), pages 1-18, July.
    2. Zygmunt Kruczek & Adam R. Szromek, 2020. "The Identification of Values in Business Models of Tourism Enterprises in the Context of the Phenomenon of Overtourism," Sustainability, MDPI, vol. 12(4), pages 1-12, February.
    3. Fangbing Hu & Zhongjun Wang & Gonghan Sheng & Xia Lia & Can Chen & Dehui Geng & Xinchen Hong & Nuo Xu & Zhipeng Zhu & Zuofang Zhang & Liying Zhu & Guangyu Wang, 2022. "Impacts of national park tourism sites: a perceptual analysis from residents of three spatial levels of local communities in Banff national park," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 24(3), pages 3126-3145, March.
    4. Josef Zelenka & Jaroslav Kacetl, 2014. "The Concept of Carrying Capacity in Tourism," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(36), pages 641-641, May.
    5. Moayad Mohammad Alrwajfah & Fernando Almeida-García & Rafael Cortés-Macías, 2019. "Residents’ Perceptions and Satisfaction toward Tourism Development: A Case Study of Petra Region, Jordan," Sustainability, MDPI, vol. 11(7), pages 1-19, March.
    6. Lai, Ivan Ka Wai & Hitchcock, Michael, 2015. "Importance–performance analysis in tourism: A framework for researchers," Tourism Management, Elsevier, vol. 48(C), pages 242-267.
    7. Deery, Margaret & Jago, Leo & Fredline, Liz, 2012. "Rethinking social impacts of tourism research: A new research agenda," Tourism Management, Elsevier, vol. 33(1), pages 64-73.
    8. Erda Wang & Jianhua Wei & Jiawei Zhu, 2017. "The effects of improving coastal park attributes on the recreation demand—A case study in Dalian China," Tourism Economics, , vol. 23(1), pages 133-149, February.
    9. Carlos Sánchez‐Camacho & Rocío Carranza & David Martín‐Consuegra & Estrella Díaz, 2022. "Evolution, trends and future research lines in corporate social responsibility and tourism: A bibliometric analysis and science mapping," Sustainable Development, John Wiley & Sons, Ltd., vol. 30(3), pages 462-476, June.
    10. Adam R. Szromek & Zygmunt Kruczek & Bartłomiej Walas, 2019. "The Attitude of Tourist Destination Residents towards the Effects of Overtourism—Kraków Case Study," Sustainability, MDPI, vol. 12(1), pages 1-17, December.
    11. Sung-Shun Weng & Yang Liu & Yen-Ching Chuang, 2019. "Reform of Chinese Universities in the Context of Sustainable Development: Teacher Evaluation and Improvement Based on Hybrid Multiple Criteria Decision-Making Model," Sustainability, MDPI, vol. 11(19), pages 1-23, October.
    12. Chengcai Tang & Qianqian Zheng & Pin Ng, 2019. "A Study on the Coordinative Green Development of Tourist Experience and Commercialization of Tourism at Cultural Heritage Sites," Sustainability, MDPI, vol. 11(17), pages 1-19, August.
    13. Tomas Gorner & Klara Najmanova & Martin Cihar, 2012. "Changes in Local People’s Perceptions of the Sumava National Park in the Czech Republic over a Ten Year Period (1998–2008)," Sustainability, MDPI, vol. 4(6), pages 1-17, June.
    14. Michele Preziosi & Alessia Acampora & Maria Claudia Lucchetti & Roberto Merli, 2022. "Delighting Hotel Guests with Sustainability: Revamping Importance-Performance Analysis in the Light of the Three-Factor Theory of Customer Satisfaction," Sustainability, MDPI, vol. 14(6), pages 1-20, March.
    15. Antošová Gabriela, 2016. "Cultural Rural Development in the Czech Republic (Case Study of the Liberec Region)," European Countryside, Sciendo, vol. 8(3), pages 263-277, September.
    16. Shouhao Zhang & An Chen, 2024. "Do Different Queue Formations Influence the Overestimation of Tourism Carrying Capacity?," Sustainability, MDPI, vol. 16(24), pages 1-16, December.
    17. Bentz, Julia & Lopes, Fernando & Calado, Helena & Dearden, Philip, 2016. "Enhancing satisfaction and sustainable management: Whale watching in the Azores," Tourism Management, Elsevier, vol. 54(C), pages 465-476.
    18. Ko Koens & Albert Postma & Bernadett Papp, 2018. "Is Overtourism Overused? Understanding the Impact of Tourism in a City Context," Sustainability, MDPI, vol. 10(12), pages 1-15, November.
    19. Bauer Alfred & Gardini Marco A. & Skock André, 2020. "Overtourism im Spannungsverhältnis zwischen Akzeptanz und Aversion," Zeitschrift für Tourismuswissenschaft, De Gruyter, vol. 12(1), pages 88-114, July.
    20. Leah Joyner & N. Qwynne Lackey & Kelly S. Bricker, 2019. "Community Engagement: An Appreciative Inquiry Case Study with Theodore Roosevelt National Park Gateway Communities," Sustainability, MDPI, vol. 11(24), pages 1-17, December.
    21. Boley, B. Bynum & McGehee, Nancy Gard & Tom Hammett, A.L., 2017. "Importance-performance analysis (IPA) of sustainable tourism initiatives: The resident perspective," Tourism Management, Elsevier, vol. 58(C), pages 66-77.

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