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Factors influencing the user acceptance of digital home services

Author

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  • Jin Noh, Mi
  • Seong Kim, Ju

Abstract

Digital home services provide multimedia entertainment, communication, and healthcare services to the public in order to make their lives more convenient. Many articles predict that the digital home service market will be huge and that many will take advantage of this situation. The purpose of this paper is to identify the future market for digital home services in South Korea by exploring the existing critical information and literature. This study proposes a conceptual model for assessing the adoption of digital home services, for which survey data from 600 heads of households in Korea were collected and used to test the proposed model. This paper also examines customer characteristics and their relationship with the acceptance of digital home services. First, the findings indicate that infra-service is mainly determined by age, region, job, family type, house type, and attitude towards adoption of new products. Second, home entertainment service is also significantly affected by gender, age, region, family type, family member, house type, and attitude towards adoption of new products. Third, home healthcare service was positively affected by gender, region, job, and usage period of high-speed internet. This study may provide companies with valuable guidelines for the implementation of digital home services.

Suggested Citation

  • Jin Noh, Mi & Seong Kim, Ju, 2010. "Factors influencing the user acceptance of digital home services," Telecommunications Policy, Elsevier, vol. 34(11), pages 672-682, December.
    • Handle: RePEc:eee:telpol:v:34:y:2010:i:11:p:672-682
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    Citations

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    Cited by:

    1. Shin, Dong-Hee, 2012. "What makes consumers use VoIP over mobile phones? Free riding or consumerization of new service," Telecommunications Policy, Elsevier, vol. 36(4), pages 311-323.
    2. Li, Raymond & Shiu, Alice, 2012. "Internet diffusion in China: A dynamic panel data analysis," Telecommunications Policy, Elsevier, vol. 36(10), pages 872-887.
    3. Sadowski, Bert M., 2017. "Advanced users and the adoption of high speed broadband: Results of a living lab study in the Netherlands," Technological Forecasting and Social Change, Elsevier, vol. 115(C), pages 1-14.
    4. Valerie Graf-Drasch & Maximilian Röglinger & Annette Wenninger & Sabiölla Hosseini, 2022. "A Contextualized Acceptance Model for Proactive Smart Services," Schmalenbach Journal of Business Research, Springer, vol. 74(3), pages 345-387, September.

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