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Digitalisation performance assessment: A systematic review

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  • Alsufyani, Nujud
  • Gill, Asif Qumer

Abstract

Organisations are showing a keen interest in digitalisation. However, they are uncertain about how to determine the impact of digitalisation on organisation performance outcomes. This places decision-makers in a challenging position to assess the feasibility and intended performance outcomes of digitalisation. This paper aims to address this important research need and provides the performance indicators, measures, metrics and scales based on a systematic review of 30 selected papers. The results from this review were synthesised using the “adaptive enterprise architecture”, and “results and determinants” frameworks as theoretical lenses. This work will benefit researchers and practitioners interested in studying the impact of digitalisation on organisational performance.

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  • Alsufyani, Nujud & Gill, Asif Qumer, 2022. "Digitalisation performance assessment: A systematic review," Technology in Society, Elsevier, vol. 68(C).
    • Handle: RePEc:eee:teinso:v:68:y:2022:i:c:s0160791x22000355
    DOI: 10.1016/j.techsoc.2022.101894
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    Cited by:

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    3. Pinto, Marcelo Rezende & Salume, Paula Karina & Barbosa, Marcelo Werneck & de Sousa, Paulo Renato, 2023. "The path to digital maturity: A cluster analysis of the retail industry in an emerging economy," Technology in Society, Elsevier, vol. 72(C).
    4. Götz, Marta & Jankowska, Barbara, 2022. "When reality diverges from expectations… Industry 4.0, FDI and post-transition economy," Technology in Society, Elsevier, vol. 68(C).
    5. Li, Ganglei & Shao, Yunfei, 2023. "How do top management team characteristics affect digital orientation? Exploring the internal driving forces of firm digitalization," Technology in Society, Elsevier, vol. 74(C).
    6. Xing, Xinpeng & Chen, Tiantian & Yang, Xiaoming & Liu, Tiansen, 2023. "Digital transformation and innovation performance of China's manufacturers? A configurational approach," Technology in Society, Elsevier, vol. 75(C).
    7. Imadeddine Oubrahim & Naoufal Sefiani & Ari Happonen, 2023. "The Influence of Digital Transformation and Supply Chain Integration on Overall Sustainable Supply Chain Performance: An Empirical Analysis from Manufacturing Companies in Morocco," Energies, MDPI, vol. 16(2), pages 1-24, January.
    8. Aleksander Aristovnik & Dejan Ravšelj & Eva Murko, 2024. "Decoding the Digital Landscape: An Empirically Validated Model for Assessing Digitalisation across Public Administration Levels," Administrative Sciences, MDPI, vol. 14(3), pages 1-22, February.

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