IDEAS home Printed from https://ideas.repec.org/a/eee/teinso/v68y2022ics0160791x22000355.html
   My bibliography  Save this article

Digitalisation performance assessment: A systematic review

Author

Listed:
  • Alsufyani, Nujud
  • Gill, Asif Qumer

Abstract

Organisations are showing a keen interest in digitalisation. However, they are uncertain about how to determine the impact of digitalisation on organisation performance outcomes. This places decision-makers in a challenging position to assess the feasibility and intended performance outcomes of digitalisation. This paper aims to address this important research need and provides the performance indicators, measures, metrics and scales based on a systematic review of 30 selected papers. The results from this review were synthesised using the “adaptive enterprise architecture”, and “results and determinants” frameworks as theoretical lenses. This work will benefit researchers and practitioners interested in studying the impact of digitalisation on organisational performance.

Suggested Citation

  • Alsufyani, Nujud & Gill, Asif Qumer, 2022. "Digitalisation performance assessment: A systematic review," Technology in Society, Elsevier, vol. 68(C).
    • Handle: RePEc:eee:teinso:v:68:y:2022:i:c:s0160791x22000355
    DOI: 10.1016/j.techsoc.2022.101894
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0160791X22000355
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.techsoc.2022.101894?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Hazen, Benjamin T. & Bradley, Randy V. & Bell, John E. & In, Joonhwan & Byrd, Terry A., 2017. "Enterprise architecture: A competence-based approach to achieving agility and firm performance," International Journal of Production Economics, Elsevier, vol. 193(C), pages 566-577.
    2. Hess, Thomas & Matt, Christian & Benlian, Alexander & Wiesböck, Florian, 2016. "Options for Formulating a Digital Transformation Strategy," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 81032, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    3. Michelfelder, Diane P., 2018. "Risk, disequilibrium, and virtue," Technology in Society, Elsevier, vol. 52(C), pages 32-38.
    4. Alhassan, Muftawu Dzang & Adam, Ibrahim Osman, 2021. "The effects of digital inclusion and ICT access on the quality of life: A global perspective," Technology in Society, Elsevier, vol. 64(C).
    5. Verhoef, Peter C. & Broekhuizen, Thijs & Bart, Yakov & Bhattacharya, Abhi & Qi Dong, John & Fabian, Nicolai & Haenlein, Michael, 2021. "Digital transformation: A multidisciplinary reflection and research agenda," Journal of Business Research, Elsevier, vol. 122(C), pages 889-901.
    6. Li, Ying & Dai, Jing & Cui, Li, 2020. "The impact of digital technologies on economic and environmental performance in the context of industry 4.0: A moderated mediation model," International Journal of Production Economics, Elsevier, vol. 229(C).
    7. Hess, Thomas & Matt, Christian & Benlian, Alexander & Wiesböck, Florian, 2016. "Options for Formulating a Digital Transformation Strategy," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 82423, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    8. Cao, Guangming & Duan, Yanqing & Cadden, Trevor, 2019. "The link between information processing capability and competitive advantage mediated through decision-making effectiveness," International Journal of Information Management, Elsevier, vol. 44(C), pages 121-131.
    9. Christine Legner & Torsten Eymann & Thomas Hess & Christian Matt & Tilo Böhmann & Paul Drews & Alexander Mädche & Nils Urbach & Frederik Ahlemann, 2017. "Digitalization: Opportunity and Challenge for the Business and Information Systems Engineering Community," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 59(4), pages 301-308, August.
    10. Matthess, Marcel & Kunkel, Stefanie, 2020. "Structural change and digitalization in developing countries: Conceptually linking the two transformations," Technology in Society, Elsevier, vol. 63(C).
    11. Cubric, Marija, 2020. "Drivers, barriers and social considerations for AI adoption in business and management: A tertiary study," Technology in Society, Elsevier, vol. 62(C).
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Zhang, Haiyan & Dong, Shizheng, 2023. "Digital transformation and firms' total factor productivity: The role of internal control quality," Finance Research Letters, Elsevier, vol. 57(C).
    2. Götz, Marta & Jankowska, Barbara, 2022. "When reality diverges from expectations… Industry 4.0, FDI and post-transition economy," Technology in Society, Elsevier, vol. 68(C).
    3. Xing, Xinpeng & Chen, Tiantian & Yang, Xiaoming & Liu, Tiansen, 2023. "Digital transformation and innovation performance of China's manufacturers? A configurational approach," Technology in Society, Elsevier, vol. 75(C).
    4. Imadeddine Oubrahim & Naoufal Sefiani & Ari Happonen, 2023. "The Influence of Digital Transformation and Supply Chain Integration on Overall Sustainable Supply Chain Performance: An Empirical Analysis from Manufacturing Companies in Morocco," Energies, MDPI, vol. 16(2), pages 1-24, January.
    5. Aleksander Aristovnik & Dejan Ravšelj & Eva Murko, 2024. "Decoding the Digital Landscape: An Empirically Validated Model for Assessing Digitalisation across Public Administration Levels," Administrative Sciences, MDPI, vol. 14(3), pages 1-22, February.
    6. Agnieszka A. Tubis & Katarzyna Grzybowska & Bartosz Król, 2023. "Supply Chain in the Digital Age: A Scientometric–Thematic Literature Review," Sustainability, MDPI, vol. 15(14), pages 1-25, July.
    7. Pinto, Marcelo Rezende & Salume, Paula Karina & Barbosa, Marcelo Werneck & de Sousa, Paulo Renato, 2023. "The path to digital maturity: A cluster analysis of the retail industry in an emerging economy," Technology in Society, Elsevier, vol. 72(C).
    8. Li, Ganglei & Shao, Yunfei, 2023. "How do top management team characteristics affect digital orientation? Exploring the internal driving forces of firm digitalization," Technology in Society, Elsevier, vol. 74(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Blanka, Christine & Krumay, Barbara & Rueckel, David, 2022. "The interplay of digital transformation and employee competency: A design science approach," Technological Forecasting and Social Change, Elsevier, vol. 178(C).
    2. Ciampi, Francesco & Faraoni, Monica & Ballerini, Jacopo & Meli, Francesco, 2022. "The co-evolutionary relationship between digitalization and organizational agility: Ongoing debates, theoretical developments and future research perspectives," Technological Forecasting and Social Change, Elsevier, vol. 176(C).
    3. Pinto, Marcelo Rezende & Salume, Paula Karina & Barbosa, Marcelo Werneck & de Sousa, Paulo Renato, 2023. "The path to digital maturity: A cluster analysis of the retail industry in an emerging economy," Technology in Society, Elsevier, vol. 72(C).
    4. René Riedl & Mark Stieninger & Manuel Muehlburger & Stefan Koch & Thomas Hess, 2024. "What is digital transformation? A survey on the perceptions of decision-makers in business," Information Systems and e-Business Management, Springer, vol. 22(1), pages 61-95, March.
    5. Elia, Gianluca & Solazzo, Gianluca & Lerro, Antonio & Pigni, Federico & Tucci, Christopher L., 2024. "The digital transformation canvas: A conceptual framework for leading the digital transformation process," Business Horizons, Elsevier, vol. 67(4), pages 381-398.
    6. Wunnam Basit Issah & Lutfa Tilat Ferdous & Faruk Bhuiyan & Taimur Sharif, 2024. "Digitalisation and environmental management activities: The effects of family ownership`," Business Strategy and the Environment, Wiley Blackwell, vol. 33(5), pages 4351-4374, July.
    7. Severin Oesterle & Arne Buchwald & Nils Urbach, 2022. "Investigating the co-creation of IT consulting service value: empirical findings of a matched pair analysis," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(2), pages 571-597, June.
    8. Piepponen, Amanda & Ritala, Paavo & Keränen, Joona & Maijanen, Päivi, 2022. "Digital transformation of the value proposition: A single case study in the media industry," Journal of Business Research, Elsevier, vol. 150(C), pages 311-325.
    9. Weber, Ellen & Büttgen, Marion & Bartsch, Silke, 2022. "How to take employees on the digital transformation journey: An experimental study on complementary leadership behaviors in managing organizational change," Journal of Business Research, Elsevier, vol. 143(C), pages 225-238.
    10. Maha Shehadeh & Ahmad Almohtaseb & Jehad Aldehayyat & Ibrahim A. Abu-AlSondos, 2023. "Digital Transformation and Competitive Advantage in the Service Sector: A Moderated-Mediation Model," Sustainability, MDPI, vol. 15(3), pages 1-21, January.
    11. Abdul Karim Feroz & Hangjung Zo & Ananth Chiravuri, 2021. "Digital Transformation and Environmental Sustainability: A Review and Research Agenda," Sustainability, MDPI, vol. 13(3), pages 1-20, February.
    12. Chouaibi, Salim & Festa, Giuseppe & Quaglia, Roberto & Rossi, Matteo, 2022. "The risky impact of digital transformation on organizational performance – evidence from Tunisia," Technological Forecasting and Social Change, Elsevier, vol. 178(C).
    13. René Riedl & Alexander Benlian & Thomas Hess & Dirk Stelzer & Hermann Sikora, 2017. "On the Relationship Between Information Management and Digitalization," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 59(6), pages 475-482, December.
    14. Krishna Kumar Dadsena & Pushpesh Pant & Sanjoy Kumar Paul & Saurabh Pratap, 2024. "Overcoming strategies for supply chain digitization barriers: Implications for sustainable development goals," Business Strategy and the Environment, Wiley Blackwell, vol. 33(5), pages 3887-3910, July.
    15. Gong, Cheng & Ribiere, Vincent, 2021. "Developing a unified definition of digital transformation," Technovation, Elsevier, vol. 102(C).
    16. Andreasson, Martin & Karabag, Solmaz Filiz & Simonsson, Johan & Agarwal, Girish, 2024. "Dynamics of related and unrelated digital diversification in established firms: Strategies, programs, process, and outcomes," Technological Forecasting and Social Change, Elsevier, vol. 202(C).
    17. Xin Zhang & Yaoyu Xu & Liang Ma, 2022. "Research on Successful Factors and Influencing Mechanism of the Digital Transformation in SMEs," Sustainability, MDPI, vol. 14(5), pages 1-18, February.
    18. Guo, Bin & Zhang, Jiale & Tan, Ziyan, 2024. "Firm digitalization as strategic response: An integrated model based on the awareness-motivation-capability (AMC) framework," Technological Forecasting and Social Change, Elsevier, vol. 205(C).
    19. Jure Erjavec & Mojca Indihar Štemberger & Jurij Jaklič, 2024. "How to Develop Organizational Forms for a Successful Digital Transformation? Findings from Two Case Studies," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(2), pages 9576-9596, June.
    20. Yang, Hefan & Liu, Xilu & Meng, Yao & Feng, Baoyi & Chen, Zhijun, 2024. "Digital transformation and the allocation of decision-making rights within business groups – Empirical evidence from China," Journal of Business Research, Elsevier, vol. 179(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:teinso:v:68:y:2022:i:c:s0160791x22000355. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/technology-in-society .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.