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Online public services usage and the elderly: Assessing determinants of technology readiness in Japan and the UK

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  • Shirahada, Kunio
  • Ho, Bach Quang
  • Wilson, Alan

Abstract

The aim of this study is to identify the impact of the personal beliefs of the elderly on their attitude toward using online public services. To test hypotheses regarding the determinants and background of technology readiness, questionnaires were administered to the elderly in Japan and in the UK, countries with a well-developed online public services infrastructure and an aging population. After structural equation modelling analysis, the research identified that aging satisfaction is the strongest factor in terms of influencing online public services usage, and this is developed through social interaction. Additionally, the research identified similarities and differences stemming from the cultural background of the respondents regarding their fear of using ICT. Our findings contribute to an understanding of the elderly's personal beliefs in terms of online technology usage and relevant social support, which may pave the way for determining an elderly-friendly social policy for diffusing new technology and services.

Suggested Citation

  • Shirahada, Kunio & Ho, Bach Quang & Wilson, Alan, 2019. "Online public services usage and the elderly: Assessing determinants of technology readiness in Japan and the UK," Technology in Society, Elsevier, vol. 58(C).
    • Handle: RePEc:eee:teinso:v:58:y:2019:i:c:s0160791x18301842
    DOI: 10.1016/j.techsoc.2019.02.001
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    References listed on IDEAS

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    1. Willem Van Winden, 2001. "The End of Social Exclusion? On Information Technology Policy as a Key to Social Inclusion in Large European Cities," Regional Studies, Taylor & Francis Journals, vol. 35(9), pages 861-877.
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    3. Lin, Jiun-Sheng Chris & Hsieh, Pei-Ling, 2011. "Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale," Journal of Retailing, Elsevier, vol. 87(2), pages 194-206.
    4. (Boni) Li, Yushi & Perkins, Amanda, 2007. "The impact of technological developments on the daily life of the elderly," Technology in Society, Elsevier, vol. 29(3), pages 361-368.
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    Cited by:

    1. Bach Q. Ho & Kunio Shirahada, 2022. "Older People’s Knowledge Creation Motivations for Sustainable Communities," Sustainability, MDPI, vol. 15(1), pages 1-11, December.
    2. Taipale, Sakari & Oinas, Tomi & Karhinen, Joonas, 2021. "Heterogeneity of traditional and digital media use among older adults: A six-country comparison," Technology in Society, Elsevier, vol. 66(C).

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