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Examining the impact of health information systems on healthcare service improvement: The case of reducing in patient-flow delays in a U.S. hospital

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  • Ker, Jun-Ing
  • Wang, Yichuan
  • Hajli, Nick

Abstract

The impact of Health Information Systems (HIS) on healthcare service improvement is well known; however, there has been a limited amount of research regarding the HIS payoff and how this has influenced the quality of patient care. By focusing on Kaizen, this study investigates the possibility of reducing patient-flow delays of outpatients using the HIS. By using a six-step Kaizen method, the root causes of patient-flow delays in the outpatient surgery process were first identified, followed by the development of potential solutions and implementation plans. Afterwards, the role the HIS has on the outpatient surgery process and the economic impact it can have on patient care operations were analyzed. The findings of this study indicate that the adoption of HIS has great potential to not only minimize the chaos and disorder in the outpatient surgery unit but also lead to a reduction of time and cost in relation to patient flow.

Suggested Citation

  • Ker, Jun-Ing & Wang, Yichuan & Hajli, Nick, 2018. "Examining the impact of health information systems on healthcare service improvement: The case of reducing in patient-flow delays in a U.S. hospital," Technological Forecasting and Social Change, Elsevier, vol. 127(C), pages 188-198.
    • Handle: RePEc:eee:tefoso:v:127:y:2018:i:c:p:188-198
    DOI: 10.1016/j.techfore.2017.07.013
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    References listed on IDEAS

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    Cited by:

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    3. Chakraborty, Samyadip & Bhatt, Vaidik & Chakravorty, Tulika & Chakraborty, Kaustov, 2021. "Analysis of digital technologies as antecedent to care service transparency and orchestration," Technology in Society, Elsevier, vol. 65(C).
    4. Chih-Hao Yang & Yen-Chi Chen & Wei Hsu & Yu-Hui Chen, 2023. "Evaluation of smart long-term care information strategy portfolio decision model: the national healthcare environment in Taiwan," Annals of Operations Research, Springer, vol. 326(1), pages 505-536, July.
    5. Chih-Hao Yang & Hsiu-Li Lee & Wen-Hsien Tsai & Sophia Chuang, 2020. "Sustainable Smart Healthcare Information Portfolio Strategy Evaluation: An Integrated Activity-Based Costing Decision Model," Sustainability, MDPI, vol. 12(24), pages 1-15, December.

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