IDEAS home Printed from https://ideas.repec.org/a/eee/socmed/v42y1996i9p1217-1226.html
   My bibliography  Save this article

Psychosocial work environment in human service organizations: A conceptual analysis and development of the demand-control model

Author

Listed:
  • Söderfeldt, Björn
  • Söderfeldt, Marie
  • Muntaner, Carles
  • O'Campo, Patricia
  • Warg, Lars-Erik
  • Ohlson, Carl-Göran

Abstract

This paper concerns two models that were introduced in two different research domains during the 1970's. The first model regards human service organizations (HSO) as a specific type of organization. The second model, the demand-control model (DC model), concerns the joint effects of job demands and job control on worker health. In the HSO model, there are analyses of the content of jobs, considering the specific characteristics of HSOs, but little is said about the health effects of such work. Those effects stand in focus in the demand-control model. The aim of this paper is to analyze the relevance of the DC model for human service organizations. The paper argues that the object of human service work--the client relation--makes a difference for demand and control in the job. Demand is analyzed into work load, emotional demands and role conflict. Control is divided into administrative control, outcome control, choice of skills, closeness of supervision, control within and over a situation and ideological control. The conclusion is that in applications on HSOs, the basic concepts of the DC model must be developed.

Suggested Citation

  • Söderfeldt, Björn & Söderfeldt, Marie & Muntaner, Carles & O'Campo, Patricia & Warg, Lars-Erik & Ohlson, Carl-Göran, 1996. "Psychosocial work environment in human service organizations: A conceptual analysis and development of the demand-control model," Social Science & Medicine, Elsevier, vol. 42(9), pages 1217-1226, May.
    • Handle: RePEc:eee:socmed:v:42:y:1996:i:9:p:1217-1226
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/0277-9536(95)00231-6
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Preston, Mark S., 2015. "Case manager job strain in public child welfare agencies: Job demands and job control's additive effects, and instrumental feedback's mediating role," Children and Youth Services Review, Elsevier, vol. 54(C), pages 30-40.
    2. Łukasz Baka & Dawid Ścigała & Krzysztof Grala, 2021. "Not All Demands Are Exhausted for Healthcare Workers. A Cross-Lagged Study on the Buffering Effect of Leadership Resources," Sustainability, MDPI, vol. 13(19), pages 1-18, September.
    3. Blanch, Angel, 2016. "Social support as a mediator between job control and psychological strain," Social Science & Medicine, Elsevier, vol. 157(C), pages 148-155.
    4. Muntaner, Carles & Li, Yong & Xue, Xiaonan & Thompson, Theresa & Chung, HaeJoo & O'Campo, Patricia, 2006. "County and organizational predictors of depression symptoms among low-income nursing assistants in the USA," Social Science & Medicine, Elsevier, vol. 63(6), pages 1454-1465, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:socmed:v:42:y:1996:i:9:p:1217-1226. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/315/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.