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Psychosocial work environment in human service organizations: A conceptual analysis and development of the demand-control model

Author

Listed:
  • Söderfeldt, Björn
  • Söderfeldt, Marie
  • Muntaner, Carles
  • O'Campo, Patricia
  • Warg, Lars-Erik
  • Ohlson, Carl-Göran

Abstract

This paper concerns two models that were introduced in two different research domains during the 1970's. The first model regards human service organizations (HSO) as a specific type of organization. The second model, the demand-control model (DC model), concerns the joint effects of job demands and job control on worker health. In the HSO model, there are analyses of the content of jobs, considering the specific characteristics of HSOs, but little is said about the health effects of such work. Those effects stand in focus in the demand-control model. The aim of this paper is to analyze the relevance of the DC model for human service organizations. The paper argues that the object of human service work--the client relation--makes a difference for demand and control in the job. Demand is analyzed into work load, emotional demands and role conflict. Control is divided into administrative control, outcome control, choice of skills, closeness of supervision, control within and over a situation and ideological control. The conclusion is that in applications on HSOs, the basic concepts of the DC model must be developed.

Suggested Citation

  • Söderfeldt, Björn & Söderfeldt, Marie & Muntaner, Carles & O'Campo, Patricia & Warg, Lars-Erik & Ohlson, Carl-Göran, 1996. "Psychosocial work environment in human service organizations: A conceptual analysis and development of the demand-control model," Social Science & Medicine, Elsevier, vol. 42(9), pages 1217-1226, May.
    • Handle: RePEc:eee:socmed:v:42:y:1996:i:9:p:1217-1226
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    Cited by:

    1. Blanch, Angel, 2016. "Social support as a mediator between job control and psychological strain," Social Science & Medicine, Elsevier, vol. 157(C), pages 148-155.
    2. Preston, Mark S., 2015. "Case manager job strain in public child welfare agencies: Job demands and job control's additive effects, and instrumental feedback's mediating role," Children and Youth Services Review, Elsevier, vol. 54(C), pages 30-40.
    3. Łukasz Baka & Dawid Ścigała & Krzysztof Grala, 2021. "Not All Demands Are Exhausted for Healthcare Workers. A Cross-Lagged Study on the Buffering Effect of Leadership Resources," Sustainability, MDPI, vol. 13(19), pages 1-18, September.
    4. Muntaner, Carles & Li, Yong & Xue, Xiaonan & Thompson, Theresa & Chung, HaeJoo & O'Campo, Patricia, 2006. "County and organizational predictors of depression symptoms among low-income nursing assistants in the USA," Social Science & Medicine, Elsevier, vol. 63(6), pages 1454-1465, September.

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