IDEAS home Printed from https://ideas.repec.org/a/eee/socmed/v132y2015icp197-207.html
   My bibliography  Save this article

Interpreter-mediated dentistry

Author

Listed:
  • Bridges, Susan
  • Drew, Paul
  • Zayts, Olga
  • McGrath, Colman
  • Yiu, Cynthia K.Y.
  • Wong, H.M.
  • Au, T.K.F.

Abstract

The global movements of healthcare professionals and patient populations have increased the complexities of medical interactions at the point of service. This study examines interpreter mediated talk in cross-cultural general dentistry in Hong Kong where assisting para-professionals, in this case bilingual or multilingual Dental Surgery Assistants (DSAs), perform the dual capabilities of clinical assistant and interpreter. An initial language use survey was conducted with Polyclinic DSAs (n = 41) using a logbook approach to provide self-report data on language use in clinics. Frequencies of mean scores using a 10-point visual analogue scale (VAS) indicated that the majority of DSAs spoke mainly Cantonese in clinics and interpreted for postgraduates and professors. Conversation Analysis (CA) examined recipient design across a corpus (n = 23) of video-recorded review consultations between non-Cantonese speaking expatriate dentists and their Cantonese L1 patients. Three patterns of mediated interpreting indicated were: dentist designated expansions; dentist initiated interpretations; and assistant initiated interpretations to both the dentist and patient. The third, rather than being perceived as negative, was found to be framed either in response to patient difficulties or within the specific task routines of general dentistry. The findings illustrate trends in dentistry towards personalized care and patient empowerment as a reaction to product delivery approaches to patient management. Implications are indicated for both treatment adherence and the education of dental professionals.

Suggested Citation

  • Bridges, Susan & Drew, Paul & Zayts, Olga & McGrath, Colman & Yiu, Cynthia K.Y. & Wong, H.M. & Au, T.K.F., 2015. "Interpreter-mediated dentistry," Social Science & Medicine, Elsevier, vol. 132(C), pages 197-207.
    • Handle: RePEc:eee:socmed:v:132:y:2015:i:c:p:197-207
    DOI: 10.1016/j.socscimed.2015.03.018
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0277953615001628
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.socscimed.2015.03.018?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Heritage, John & Stivers, Tanya, 1999. "Online commentary in acute medical visits: a method of shaping patient expectations," Social Science & Medicine, Elsevier, vol. 49(11), pages 1501-1517, December.
    2. Leanza, Yvan & Boivin, Isabelle & Rosenberg, Ellen, 2010. "Interruptions and resistance: A comparison of medical consultations with family and trained interpreters," Social Science & Medicine, Elsevier, vol. 70(12), pages 1888-1895, June.
    3. Schwabe, Meike & Howell, Stephen J. & Reuber, Markus, 2007. "Differential diagnosis of seizure disorders: A conversation analytic approach," Social Science & Medicine, Elsevier, vol. 65(4), pages 712-724, August.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Chatwin, John & Kennedy, Anne & Firth, Adam & Povey, Andrew & Rogers, Anne & Sanders, Caroline, 2014. "How potentially serious symptom changes are talked about and managed in COPD clinical review consultations: A micro-analysis," Social Science & Medicine, Elsevier, vol. 113(C), pages 120-136.
    2. Montenegro, Roberto E. & Dori-Hacohen, Gonen, 2020. "Morality in sugar talk: Presenting blood glucose levels in routine diabetes medical visits," Social Science & Medicine, Elsevier, vol. 253(C).
    3. Tate, Alexandra, 2020. "Invoking death: How oncologists discuss a deadly outcome," Social Science & Medicine, Elsevier, vol. 246(C).
    4. Dooley, Jemima & Barnes, Dr Rebecca, 2022. "Negotiating ‘the problem’ in GP home visits to people with dementia," Social Science & Medicine, Elsevier, vol. 298(C).
    5. Stefanie Lopriore & Amanda LeCouteur & Katie Ekberg & Stuart Ekberg, 2019. "“You'll have to be my eyes and ears”: A conversation analytic study of physical examination on a health helpline," Journal of Clinical Nursing, John Wiley & Sons, vol. 28(1-2), pages 330-339, January.
    6. Gibson, Mark & Neil Jenkings, K. & Wilson, Rob & Purves, Ian, 2006. "Verbal prescribing in general practice consultations," Social Science & Medicine, Elsevier, vol. 63(6), pages 1684-1698, September.
    7. Zhang, Xi & Wei, Xin & Zhang, Te & Tan, Yahe & Xu, Dongming & Ordóñez de Pablos, Patricia, 2023. "How platform-based internet hospital innovation affects doctors’ active stress coping efforts: The conservation of resource theory perspective," Technovation, Elsevier, vol. 121(C).
    8. Parveen Azam Ali & Roger Watson, 2018. "Language barriers and their impact on provision of care to patients with limited English proficiency: Nurses' perspectives," Journal of Clinical Nursing, John Wiley & Sons, vol. 27(5-6), pages 1152-1160, March.
    9. Turowetz, Jason, 2022. "Interaction order and the labeling of disorder: How parents mobilize personal knowledge in the clinic to resist medicalization of their children's behavior," Social Science & Medicine, Elsevier, vol. 294(C).
    10. Lo, Ming-Cheng Miriam & Bahar, Roxana, 2013. "Resisting the colonization of the lifeworld? Immigrant patients' experiences with co-ethnic healthcare workers," Social Science & Medicine, Elsevier, vol. 87(C), pages 68-76.
    11. Stivers, Tanya & Timmermans, Stefan, 2021. "Arriving at no: Patient pressure to prescribe antibiotics and physicians’ responses," Social Science & Medicine, Elsevier, vol. 290(C).
    12. White, Anne Elizabeth Clark, 2020. "When and how do surgeons initiate noticings of additional concerns?," Social Science & Medicine, Elsevier, vol. 244(C).
    13. Ahuva Even-Zohar & Varda Shtanger & Anat Israeli & Emma Averbuch & Gad Segal & Haim Mayan & Shmuel Steinlauf & Alex Galper & Eyal Zimlichman, 2021. "The Association between Health and Culture: The Perspective of Older Adult Hospital In-Patients in Israel," IJERPH, MDPI, vol. 18(12), pages 1-12, June.
    14. Nielsen, Maj Rørdam & Jervelund, Signe Smith, 2023. "Impacts of an interpretation fee on immigrants’ access to healthcare: Evidence from a Danish survey study among newly arrived immigrants," Health Policy, Elsevier, vol. 136(C).
    15. Zhang, Shuai & Cheng, Meili & Ma, Wen & Liu, Huashui & Zhao, Chunjuan, 2023. "Companion responses to diagnosis in Chinese outpatient clinical interaction," Social Science & Medicine, Elsevier, vol. 338(C).
    16. Lindström, Anna K.B. & Tängdén, Thomas, 2022. "Introducing the C-reactive protein point-of-care test: A conversation analytic study of primary care consultations for respiratory tract infection," Social Science & Medicine, Elsevier, vol. 315(C).
    17. Maynard, Douglas W., 2006. ""Does it mean I'm gonna die?": On meaning assessment in the delivery of diagnostic news," Social Science & Medicine, Elsevier, vol. 62(8), pages 1902-1916, April.
    18. Broom, Alex & Broom, Jennifer & Kirby, Emma, 2014. "Cultures of resistance? A Bourdieusian analysis of doctors' antibiotic prescribing," Social Science & Medicine, Elsevier, vol. 110(C), pages 81-88.
    19. Bell, Susan E., 2019. "Interpreter assemblages: Caring for immigrant and refugee patients in US hospitals," Social Science & Medicine, Elsevier, vol. 226(C), pages 29-36.
    20. Seale, Clive & Chaplin, Robert & Lelliott, Paul & Quirk, Alan, 2007. "Antipsychotic medication, sedation and mental clouding: An observational study of psychiatric consultations," Social Science & Medicine, Elsevier, vol. 65(4), pages 698-711, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:socmed:v:132:y:2015:i:c:p:197-207. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/315/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.