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Evaluating the business value of RFID: Evidence from five case studies

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  • Tzeng, Shiou-Fen
  • Chen, Wun-Hwa
  • Pai, Fan-Yun

Abstract

This paper presents an in-depth analysis toward understanding the business value components an organization can derive from adopting radio frequency identification (RFID). Although this subject is currently a hot topic, many organizations are slow in warming up to the idea of using RFID to conduct more effective and efficient business processes. We propose a framework for evaluating the business value of RFID technology, hoping that a better understanding of the business value of RFID will encourage more organizations to implement it. Emphasis is on delivering business value through refining business processes and expanding the business model. We illustrate these concepts drawing on the experience of five early adopters from the Taiwan healthcare industry and formulate this framework as a set of propositions based on relevant literature, cases from pioneers in the field and our intuition. These propositions will need to be validated through empirical evidence.

Suggested Citation

  • Tzeng, Shiou-Fen & Chen, Wun-Hwa & Pai, Fan-Yun, 2008. "Evaluating the business value of RFID: Evidence from five case studies," International Journal of Production Economics, Elsevier, vol. 112(2), pages 601-613, April.
    • Handle: RePEc:eee:proeco:v:112:y:2008:i:2:p:601-613
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    Cited by:

    1. Ahmed Musa & Al-Amin Abba Dabo, 2016. "A Review of RFID in Supply Chain Management: 2000–2015," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 17(2), pages 189-228, June.
    2. Ayodeji Emmanuel Oke & Ahmed Farouk Kineber & Mohamed Elseknidy & Fakunle Samuel Kayode, 2023. "Radio frequency identification implementation model for sustainable development: A structural equation modeling approach," Sustainable Development, John Wiley & Sons, Ltd., vol. 31(3), pages 1824-1844, June.
    3. Yazici, Hulya Julie, 2014. "An exploratory analysis of hospital perspectives on real time information requirements and perceived benefits of RFID technology for future adoption," International Journal of Information Management, Elsevier, vol. 34(5), pages 603-621.
    4. Fosso Wamba, Samuel & Anand, Abhijith & Carter, Lemuria, 2013. "A literature review of RFID-enabled healthcare applications and issues," International Journal of Information Management, Elsevier, vol. 33(5), pages 875-891.
    5. Kelepouris, Thomas & McFarlane, Duncan, 2010. "Determining the value of asset location information systems in a manufacturing environment," International Journal of Production Economics, Elsevier, vol. 126(2), pages 324-334, August.
    6. Ferrer, Geraldo & Dew, Nicholas & Apte, Uday, 2010. "When is RFID right for your service?," International Journal of Production Economics, Elsevier, vol. 124(2), pages 414-425, April.
    7. Small, Adrian & Wainwright, David, 2018. "Privacy and security of electronic patient records – Tailoring multimethodology to explore the socio-political problems associated with Role Based Access Control systems," European Journal of Operational Research, Elsevier, vol. 265(1), pages 344-360.
    8. Lee, In & Lee, Byoung-Chan, 2010. "An investment evaluation of supply chain RFID technologies: A normative modeling approach," International Journal of Production Economics, Elsevier, vol. 125(2), pages 313-323, June.
    9. E. W. T. Ngai & J. K. L. Poon & F. F. C. Suk & C. C. Ng, 2009. "Design of an RFID-based Healthcare Management System using an Information System Design Theory," Information Systems Frontiers, Springer, vol. 11(4), pages 405-417, September.
    10. Chao, Shih-Liang & Lin, Pei-Shan, 2009. "Critical factors affecting the adoption of container security service: The shippers' perspective," International Journal of Production Economics, Elsevier, vol. 122(1), pages 67-77, November.
    11. Reyes, Pedro M. & Li, Suhong & Visich, John K., 2012. "Accessing antecedents and outcomes of RFID implementation in health care," International Journal of Production Economics, Elsevier, vol. 136(1), pages 137-150.
    12. Coronado Mondragon, Adrian E. & Lalwani, Chandra S. & Coronado Mondragon, Etienne S. & Coronado Mondragon, Christian E., 2009. "Facilitating multimodal logistics and enabling information systems connectivity through wireless vehicular networks," International Journal of Production Economics, Elsevier, vol. 122(1), pages 229-240, November.
    13. Dobrzykowski, David & Saboori Deilami, Vafa & Hong, Paul & Kim, Seung-Chul, 2014. "A structured analysis of operations and supply chain management research in healthcare (1982–2011)," International Journal of Production Economics, Elsevier, vol. 147(PB), pages 514-530.
    14. Sarac, Aysegul & Absi, Nabil & Dauzère-Pérès, Stéphane, 2010. "A literature review on the impact of RFID technologies on supply chain management," International Journal of Production Economics, Elsevier, vol. 128(1), pages 77-95, November.
    15. De Marco, Alberto & Cagliano, Anna C. & Nervo, Mauro L. & Rafele, Carlo, 2012. "Using System Dynamics to assess the impact of RFID technology on retail operations," International Journal of Production Economics, Elsevier, vol. 135(1), pages 333-344.
    16. Zhou, Wei & Piramuthu, Selwyn, 2013. "Remanufacturing with RFID item-level information: Optimization, waste reduction and quality improvement," International Journal of Production Economics, Elsevier, vol. 145(2), pages 647-657.
    17. Larson, Ronald B. & Brown, Anna K., 2013. "Considering Stakeholders when Implementing New Technologies," 2013 Annual Meeting, August 4-6, 2013, Washington, D.C. 150975, Agricultural and Applied Economics Association.
    18. Baltuttis, Dennik & Häckel, Björn & Jonas, Claudius Michael & Oberländer, Anna Maria & Röglinger, Maximilian & Seyfried, Johannes, 2022. "Conceptualizing and Assessing the Value of Internet of Things Solutions," Journal of Business Research, Elsevier, vol. 140(C), pages 245-263.
    19. Hussain, M. & Tapinos, E. & Knight, L., 2017. "Scenario-driven roadmapping for technology foresight," Technological Forecasting and Social Change, Elsevier, vol. 124(C), pages 160-177.
    20. Véronneau, Simon & Roy, Jacques, 2009. "RFID benefits, costs, and possibilities: The economical analysis of RFID deployment in a cruise corporation global service supply chain," International Journal of Production Economics, Elsevier, vol. 122(2), pages 692-702, December.
    21. Masoud Shakiba & Azam Zavvari & Nader Aleebrahim & Mandeep Jit Singh, 2016. "Evaluating the academic trend of RFID technology based on SCI and SSCI publications from 2001 to 2014," Scientometrics, Springer;Akadémiai Kiadó, vol. 109(1), pages 591-614, October.

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