Radio frequency identification (RFID) implementation in the service sector: A customer-facing diffusion model
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- Doerr, Kenneth H. & Gates, William R. & Mutty, John E., 2006. "A hybrid approach to the valuation of RFID/MEMS technology applied to ordnance inventory," International Journal of Production Economics, Elsevier, vol. 103(2), pages 726-741, October.
- Richard B. Chase & David A. Tansik, 1983. "The Customer Contact Model for Organization Design," Management Science, INFORMS, vol. 29(9), pages 1037-1050, September.
- Nie, Winter, 2000. "Waiting: integrating social and psychological perspectives in operations management," Omega, Elsevier, vol. 28(6), pages 611-629, December.
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- Gianna Giudicati & Massimo Riccaboni & Anna Romiti, 2013. "Experience, socialization and customer retention: Lessons from the dance floor," Marketing Letters, Springer, vol. 24(4), pages 409-422, December.
- Rana Mostaghel & Pejvak Oghazi & Hooshang M. Beheshti & Magnus Hultman, 2012. "Adoption of enterprise systems and radio frequency identification among service firms," The Service Industries Journal, Taylor & Francis Journals, vol. 32(15), pages 2435-2443, January.
- Zhou, Wei & Piramuthu, Selwyn, 2012. "Manufacturing with item-level RFID information: From macro to micro quality control," International Journal of Production Economics, Elsevier, vol. 135(2), pages 929-938.
- Joerß, Tom & Hoffmann, Stefan & Mai, Robert & Akbar, Payam, 2021. "Digitalization as solution to environmental problems? When users rely on augmented reality-recommendation agents," Journal of Business Research, Elsevier, vol. 128(C), pages 510-523.
- Tsai, Chieh-Yuan & Chang, Hui-Ting & Kuo, Ren Jieh, 2017. "An ant colony based optimization for RFID reader deployment in theme parks under service level consideration," Tourism Management, Elsevier, vol. 58(C), pages 1-14.
- Ferrer, Geraldo & Dew, Nicholas & Apte, Uday, 2010. "When is RFID right for your service?," International Journal of Production Economics, Elsevier, vol. 124(2), pages 414-425, April.
- Chao, Shih-Liang & Lin, Pei-Shan, 2009. "Critical factors affecting the adoption of container security service: The shippers' perspective," International Journal of Production Economics, Elsevier, vol. 122(1), pages 67-77, November.
- Youngjung Geum & Sungjoo Lee & Daekook Kang & Yongtae Park, 2011. "The customisation framework for roadmapping product-service integration," Service Business, Springer;Pan-Pacific Business Association, vol. 5(3), pages 213-236, September.
- Véronneau, Simon & Roy, Jacques, 2009. "RFID benefits, costs, and possibilities: The economical analysis of RFID deployment in a cruise corporation global service supply chain," International Journal of Production Economics, Elsevier, vol. 122(2), pages 692-702, December.
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