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The modeling and analysis of the word-of-mouth marketing

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  • Li, Pengdeng
  • Yang, Xiaofan
  • Yang, Lu-Xing
  • Xiong, Qingyu
  • Wu, Yingbo
  • Tang, Yuan Yan

Abstract

As compared to the traditional advertising, word-of-mouth (WOM) communications have striking advantages such as significantly lower cost and much faster propagation, and this is especially the case with the popularity of online social networks. This paper focuses on the modeling and analysis of the WOM marketing. A dynamic model, known as the SIPNS model, capturing the WOM marketing processes with both positive and negative comments is established. On this basis, a measure of the overall profit of a WOM marketing campaign is proposed. The SIPNS model is shown to admit a unique equilibrium, and the equilibrium is determined. The impact of different factors on the equilibrium of the SIPNS model is illuminated through theoretical analysis. Extensive experimental results suggest that the equilibrium is much likely to be globally attracting. Finally, the influence of different factors on the expected overall profit of a WOM marketing campaign is ascertained both theoretically and experimentally. Thereby, some promotion strategies are recommended. To our knowledge, this is the first time the WOM marketing is treated in this way.

Suggested Citation

  • Li, Pengdeng & Yang, Xiaofan & Yang, Lu-Xing & Xiong, Qingyu & Wu, Yingbo & Tang, Yuan Yan, 2018. "The modeling and analysis of the word-of-mouth marketing," Physica A: Statistical Mechanics and its Applications, Elsevier, vol. 493(C), pages 1-16.
    • Handle: RePEc:eee:phsmap:v:493:y:2018:i:c:p:1-16
    DOI: 10.1016/j.physa.2017.10.050
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    References listed on IDEAS

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    2. Li, Pengdeng & Yang, Xiaofan & Wu, Yingbo & He, Weiyi & Zhao, Pengpeng, 2018. "Discount pricing in word-of-mouth marketing: An optimal control approach," Physica A: Statistical Mechanics and its Applications, Elsevier, vol. 505(C), pages 512-522.
    3. MD Nazmul Islam & Wilson Ozuem & Gordon Bowen & Michelle Willis & Raye Ng, 2021. "An Empirical Investigation and Conceptual Model of Perceptions, Support, and Barriers to Marketing in Social Enterprises in Bangladesh," Sustainability, MDPI, vol. 13(1), pages 1-20, January.
    4. Qiang Yan & Simin Zhou & Xiaoyan Zhang & Ye Li, 2019. "A System Dynamics Model of Online Stores’ Sales: Positive and Negative E-WOM and Promotion Perspective," Sustainability, MDPI, vol. 11(21), pages 1-13, October.
    5. Feng Xu & Wenxia Niu & Shuaishuai Li & Yuli Bai, 2020. "The Mechanism of Word-of-Mouth for Tourist Destinations in Crisis," SAGE Open, , vol. 10(2), pages 21582440209, May.

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