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Detailed water-use feedback: A review and proposed framework for program implementation

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  • Liu, Ariane
  • Giurco, Damien
  • Mukheibir, Pierre
  • White, Stuart

Abstract

Smart water metering (SWM) introduces new opportunities to engage householders about water use based on detailed information. Water utilities must decide how to embrace these opportunities, but remain hesitant due to limited available experience and knowledge, which risks delaying the benefits of involving householders more fully in SWM and more sustainable water consumption. An implementation framework is developed outlining the key strategic, practical and evaluative elements in decision-making for detailed feedback programs by drawing on the literature and first-hand experiences of two feedback trials involving SWM. Existing approaches are reviewed and recommendations are provided to advance more well-considered approaches and realise benefits regarding sustainable water use.

Suggested Citation

  • Liu, Ariane & Giurco, Damien & Mukheibir, Pierre & White, Stuart, 2016. "Detailed water-use feedback: A review and proposed framework for program implementation," Utilities Policy, Elsevier, vol. 43(PB), pages 140-150.
    • Handle: RePEc:eee:juipol:v:43:y:2016:i:pb:p:140-150
    DOI: 10.1016/j.jup.2016.09.002
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    References listed on IDEAS

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    1. Beal, C.D. & Flynn, J., 2015. "Toward the digital water age: Survey and case studies of Australian water utility smart-metering programs," Utilities Policy, Elsevier, vol. 32(C), pages 29-37.
    2. J Burgess & C M Harrison & P Filius, 1998. "Environmental Communication and the Cultural Politics of Environmental Citizenship," Environment and Planning A, , vol. 30(8), pages 1445-1460, August.
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    Cited by:

    1. Gideon Otchere-Appiah & Shingo Takahashi & Mavis Serwaa Yeboah & Yuichiro Yoshida, 2021. "The Impact of Smart Prepaid Metering on Non-Technical Losses in Ghana," Energies, MDPI, vol. 14(7), pages 1-16, March.
    2. Visser, Martine & Booysen, M. J. & Brühl, Johanna M. & Berger, Kenneth J., 2019. "Saving Water at Cape Town Schools by Using Smart Metering and Behavioural Change," EfD Discussion Paper 19-18, Environment for Development, University of Gothenburg.
    3. Koo, A Mi & Kim, Ju-Hee & Yoo, Seung-Hoon, 2022. "Household willingness to pay for a smart water metering and monitoring system: The case of South Korea," Utilities Policy, Elsevier, vol. 79(C).
    4. Fettermann, Diego Castro & Cavalcante, Caroline Gobbo Sá & Ayala, Néstor Fabián & Avalone, Marianne Costa, 2020. "Configuration of a smart meter for Brazilian customers," Energy Policy, Elsevier, vol. 139(C).

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