IDEAS home Printed from https://ideas.repec.org/a/eee/joreco/v79y2024ics096969892400122x.html
   My bibliography  Save this article

Shopping centers challenging decline: Competitive strategies in three case studies from Madrid's urban area

Author

Listed:
  • Escudero-Gómez, Luis Alfonso

Abstract

Shopping centers are undergoing a period of crisis, leading to the decline and closure of multiple complexes. In response to this situation, they adopt competitive strategies to remain attractive, survive, and succeed. The aim of this research is to explore these strategies through three case studies in the metropolitan area of Madrid, namely Oasiz Madrid, intu Xanadu, and X-Madrid. A qualitative and mixed method approach is used, including literature review, observation, documentary analysis through newspaper articles and online media, and interviews. It is found that size, the new lifestyle center model, and experiences are the three strategies individually developed by each of the analyzed shopping centers. The common premise is that traditional retail and physical trade are being replaced by leisure and entertainment as key factors to attract visitors. From a management perspective, this study provides guidance for framing the future in shopping centers.

Suggested Citation

  • Escudero-Gómez, Luis Alfonso, 2024. "Shopping centers challenging decline: Competitive strategies in three case studies from Madrid's urban area," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
    • Handle: RePEc:eee:joreco:v:79:y:2024:i:c:s096969892400122x
    DOI: 10.1016/j.jretconser.2024.103826
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S096969892400122X
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jretconser.2024.103826?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Pantano, Eleonora & Dennis, Charles & De Pietro, Michela, 2021. "Shopping centers revisited: The interplay between consumers’ spontaneous online communications and retail planning," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
    2. Lowry, James R., 1997. "The life cycle of shopping centers," Business Horizons, Elsevier, vol. 40(1), pages 77-86.
    3. Malalgoda, Narendra & Lim, Siew Hoon, 2023. "Online shopping, brick-and-mortar retailers and transit ridership in the U.S," Research in Transportation Economics, Elsevier, vol. 102(C).
    4. Sepideh Baghaee & Saeed Nosratabadi & Farshid Aram & Amir Mosavi, 2021. "Driving factors behind the social role of retail centers on recreational activities," Cogent Business & Management, Taylor & Francis Journals, vol. 8(1), pages 1905218-190, January.
    5. Sepideh Baghaee & Saeed Nosratabadi & Farshid Aram & Amir Mosavi, 2021. "Driving Factors Behind the Social Role of Retail Centers on Recreational Activities," Papers 2104.02544, arXiv.org.
    6. Elnaz Torabi & Aysin Dedekorkut-Howes & Michael Howes, 2022. "A framework for using the concept of urban resilience in responding to climate-related disasters," Urban Research & Practice, Taylor & Francis Journals, vol. 15(4), pages 561-583, August.
    7. Calvo-Porral, Cristina & Lévy-Mangin, Jean-Pierre, 2019. "Profiling shopping mall customers during hard times," Journal of Retailing and Consumer Services, Elsevier, vol. 48(C), pages 238-246.
    8. Luis Alfonso Escudero Gómez, 2021. "The Reconfiguration of Urban Public–Private Spaces in the Mall: False Security, Antidemocratization, and Apoliticalization," Sustainability, MDPI, vol. 13(22), pages 1-16, November.
    9. Teller, Christoph & Reutterer, Thomas, 2008. "The evolving concept of retail attractiveness: What makes retail agglomerations attractive when customers shop at them?," Journal of Retailing and Consumer Services, Elsevier, vol. 15(3), pages 127-143.
    10. Krey, Nina & Picot-Coupey, Karine & Cliquet, Gérard, 2022. "Shopping mall retailing: A bibliometric analysis and systematic assessment of Chebat's contributions," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
    11. Verhoef, Peter C. & Lemon, Katherine N. & Parasuraman, A. & Roggeveen, Anne & Tsiros, Michael & Schlesinger, Leonard A., 2009. "Customer Experience Creation: Determinants, Dynamics and Management Strategies," Journal of Retailing, Elsevier, vol. 85(1), pages 31-41.
    12. Fujie Rao, 2019. "Resilient Forms of Shopping Centers Amid the Rise of Online Retailing: Towards the Urban Experience," Sustainability, MDPI, vol. 11(15), pages 1-25, July.
    13. Michael A. Burayidi & Sanglim Yoo, 2021. "Shopping Malls: Predicting Who Lives, Who Dies, and Why?," Journal of Real Estate Literature, Taylor & Francis Journals, vol. 29(1), pages 60-81, August.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Gilboa, Shaked & Mitchell, Vince, 2020. "The role of culture and purchasing power parity in shaping mall-shoppers’ profiles," Journal of Retailing and Consumer Services, Elsevier, vol. 52(C).
    2. Zhou, Jiaying & Dahana, Wirawan Dony & Ye, Qiongwei & Zhang, Qingyu & Ye, Mingqi & Li, Xi, 2023. "Hedonic service consumption and its dynamic effects on sales in the brick-and-mortar retail context," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
    3. Gilboa, Shaked & Vilnai-Yavetz, Iris & Mitchell, Vince & Borges, Adilson & Frimpong, Kwabena & Belhsen, Nourdine, 2020. "Mall experiences are not universal: The moderating roles of national culture and mall industry age," Journal of Retailing and Consumer Services, Elsevier, vol. 57(C).
    4. Mortimer, Gary & Andrade, María Lucila Osorio & Fazal-e-Hasan, Syed Muhammad, 2024. "From traditional to transformed: Examining the pre- and post-COVID consumers’ shopping mall experiences," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
    5. Li, Xi & Dahana, Wirawan Dony & Ye, Qiongwei & Peng, Luluo & Zhou, Jiaying, 2021. "How does shopping duration evolve and influence buying behavior? The role of marketing and shopping environment," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
    6. Vilnai-Yavetz, Iris & Gilboa, Shaked & Mitchell, Vince, 2021. "Experiencing atmospherics: The moderating effect of mall experiences on the impact of individual store atmospherics on spending behavior and mall loyalty," Journal of Retailing and Consumer Services, Elsevier, vol. 63(C).
    7. Saarijärvi, Hannu & Mitronen, Lasse & Yrjölä, Mika, 2014. "From selling to supporting – Leveraging mobile services in the context of food retailing," Journal of Retailing and Consumer Services, Elsevier, vol. 21(1), pages 26-36.
    8. Nina Hangebruch & Frank Othengrafen, 2022. "Resilient Inner Cities: Conditions and Examples for the Transformation of Former Department Stores in Germany," Sustainability, MDPI, vol. 14(14), pages 1-25, July.
    9. Polo, Yolanda & Sese, F. Javier & Verhoef, Peter C., 2011. "The Effect of Pricing and Advertising on Customer Retention in a Liberalizing Market," Journal of Interactive Marketing, Elsevier, vol. 25(4), pages 201-214.
    10. Sohyun Park & Keumsook Lee, 2021. "Examining the Impact of E-Commerce Growth on the Spatial Distribution of Fashion and Beauty Stores in Seoul," Sustainability, MDPI, vol. 13(9), pages 1-20, May.
    11. Pieper, Nadine & Woisetschläger, David M., 2024. "Customer misbehavior in access-based mobility services: An examination of prevention strategies," Journal of Business Research, Elsevier, vol. 171(C).
    12. Rouxelle de Villiers & Linda Coleman, 2017. "Building Internal Competencies Capabilities and Capacity to Deliver Great Customer Experiences," International Journal of Business and Economics, School of Management Development, Feng Chia University, Taichung, Taiwan, vol. 16(2), pages 167-169, December.
    13. Baxendale, Shane & Macdonald, Emma K. & Wilson, Hugh N., 2015. "The Impact of Different Touchpoints on Brand Consideration," Journal of Retailing, Elsevier, vol. 91(2), pages 235-253.
    14. Paul MUKUCHA & Divaries Cosmas JARAVAZA & Forbes MAKUDZA, 2022. "Towards Gender-Based Market Segmentation: The Differential Influence of Gender on Dining Experiences in the University Cafeteria Industry," Management and Economics Review, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 7(2), pages 182-200, June.
    15. Shengliang Zhang & Chaoying Huang & Xiaodong Li & Ai Ren, 2022. "Understanding Impacts of Service Robots with the Revised Gap Model," Sustainability, MDPI, vol. 14(5), pages 1-23, February.
    16. Maggioni, Isabella & Sands, Sean & Kachouie, Reza & Tsarenko, Yelena, 2019. "Shopping for well-being: The role of consumer decision-making styles," Journal of Business Research, Elsevier, vol. 105(C), pages 21-32.
    17. Gasparin, Isadora & Panina, Ekaterina & Becker, Larissa & Yrjölä, Mika & Jaakkola, Elina & Pizzutti, Cristiane, 2022. "Challenging the "integration imperative": A customer perspective on omnichannel journeys," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
    18. Rouxelle de Villiers, 2017. "Experiences that Make Consumers Think: Cognitive Experiences," International Journal of Business and Economics, School of Management Development, Feng Chia University, Taichung, Taiwan, vol. 16(2), pages 177-179, December.
    19. Tunca, Burak & Anselmsson, Johan, 2019. "‘You are where you shop’: Examining stereotypes about town center shoppers," Journal of Retailing and Consumer Services, Elsevier, vol. 51(C), pages 242-252.
    20. Hufrish Majra & Rajan Saxena & Sumi Jha & Srinath Jagannathan, 2016. "Structuring Technology Applications for Enhanced Customer Experience: Evidence from Indian Air Travellers," Global Business Review, International Management Institute, vol. 17(2), pages 351-374, April.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:joreco:v:79:y:2024:i:c:s096969892400122x. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/journal-of-retailing-and-consumer-services .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.