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National differences and ERP implementation: issues and challenges

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  • Sheu, Chwen
  • Chae, Bongsug
  • Yang, C.-L.Chen-Lung

Abstract

Multinational ERP implementation introduces another dimension of complexity--national differences--into the already complex nature of ERP implementation in the context of global information management. This study reviewed several issues critical to the success of international ERP implementation. Using both case research and secondary data, we examined ERP implementation at several multinational companies in the US, Taiwan, China, and Europe. Our primary purpose was to investigate the dimensions of national differences and how they affect ERP implementation practices across nations. Our findings suggest that language, culture, politics, government regulations, management style, and labor skills impact various ERP implementation practices at different countries. Understanding such effects will enable companies to be more proactive in planning project budget and duration.

Suggested Citation

  • Sheu, Chwen & Chae, Bongsug & Yang, C.-L.Chen-Lung, 2004. "National differences and ERP implementation: issues and challenges," Omega, Elsevier, vol. 32(5), pages 361-371, October.
    • Handle: RePEc:eee:jomega:v:32:y:2004:i:5:p:361-371
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    References listed on IDEAS

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    1. Jeanne W. Ross & Michael R. Vitale, 2000. "The ERP Revolution: Surviving vs. Thriving," Information Systems Frontiers, Springer, vol. 2(2), pages 233-241, August.
    2. Akkermans, Henk A. & Bogerd, Paul & Yucesan, Enver & van Wassenhove, Luk N., 2003. "The impact of ERP on supply chain management: Exploratory findings from a European Delphi study," European Journal of Operational Research, Elsevier, vol. 146(2), pages 284-301, April.
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    2. Ge, Liping & Voß, Stefan, 2009. "ERP application in China: An overview," International Journal of Production Economics, Elsevier, vol. 122(1), pages 501-507, November.
    3. Plaza, Malgorzata, 2016. "Balancing the costs of human resources on an ERP project," Omega, Elsevier, vol. 59(PB), pages 171-183.
    4. Parente, Ronaldo & Choi, Byeongyong Paul & Slangen, Arjen H.L. & Ketkar, Sonia, 2010. "Distribution system choice in a service industry: An analysis of international insurance firms operating in the United States," Journal of International Management, Elsevier, vol. 16(3), pages 275-287, September.
    5. Yeh, Chung-Hsing & Xu, Yan, 2013. "Managing critical success strategies for an enterprise resource planning project," European Journal of Operational Research, Elsevier, vol. 230(3), pages 604-614.
    6. Catherine Durnell Cramton & Tine Köhler & Raymond E. Levitt, 0. "Using scripts to address cultural and institutional challenges of global project coordination," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 0, pages 1-22.
    7. Akca Yasar & Gokhan Ozer, 2016. "Determination the Factors that Affect the Use of Enterprise Resource Planning Information System through Technology Acceptance Model," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(10), pages 1-91, September.
    8. Martina Sageder & Birgit Feldbauer-Durstmüller, 2019. "Management control in multinational companies: a systematic literature review," Review of Managerial Science, Springer, vol. 13(5), pages 875-918, November.
    9. Catherine Durnell Cramton & Tine Köhler & Raymond E. Levitt, 2021. "Using scripts to address cultural and institutional challenges of global project coordination," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 52(1), pages 56-77, February.
    10. Parente, Ronaldo C. & Baack, Daniel W. & Hahn, Eugene D., 2011. "The effect of supply chain integration, modular production, and cultural distance on new product development: A dynamic capabilities approach," Journal of International Management, Elsevier, vol. 17(4), pages 278-290.
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