A field service support system using a queueing network model and the priority MVA algorithm
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- Waller, AAW, 1994. "A queueing network model for field service support systems," Omega, Elsevier, vol. 22(1), pages 35-40, January.
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- Rahimi-Ghahroodi, S. & Al Hanbali, A. & Vliegen, I.M.H. & Cohen, M.A., 2019. "Joint optimization of spare parts inventory and service engineers staffing with full backlogging," International Journal of Production Economics, Elsevier, vol. 212(C), pages 39-50.
- R. Sundarraj, 2006. "A model for standardizing human decisions concerning service-contracts management," Annals of Operations Research, Springer, vol. 143(1), pages 171-189, March.
- Colen, P.J. & Lambrecht, M.R., 2012. "Cross-training policies in field services," International Journal of Production Economics, Elsevier, vol. 138(1), pages 76-88.
- Chen, Shih-Pin, 2007. "Solving fuzzy queueing decision problems via a parametric mixed integer nonlinear programming method," European Journal of Operational Research, Elsevier, vol. 177(1), pages 445-457, February.
- Douniel Lamghari-Idrissi & Roy van Hugten & Geert-Jan van Houtum & Rob Basten, 2022. "Increasing Chip Availability Through a New After-Sales Service Supply Concept at ASML," Interfaces, INFORMS, vol. 52(5), pages 460-470, September.
- Ku, Cheng-Yuan & Yen, David C. & Chang, I-Chiu & Huang, Shi-Ming & Jordan, Scott, 2006. "Near-optimal control policy for loss networks," Omega, Elsevier, vol. 34(4), pages 406-416, August.
- Vardar, Cem & Gel, Esma S. & Fowler, John W., 2007. "A framework for evaluating remote diagnostics investment decisions for semiconductor equipment suppliers," European Journal of Operational Research, Elsevier, vol. 180(3), pages 1411-1426, August.
- S. Rahimi-Ghahroodi & A. Al Hanbali & W. H. M. Zijm & J. K. W. Ommeren & A. Sleptchenko, 2017. "Integrated planning of spare parts and service engineers with partial backlogging," OR Spectrum: Quantitative Approaches in Management, Springer;Gesellschaft für Operations Research e.V., vol. 39(3), pages 711-748, July.
- Kennedy, W. J. & Wayne Patterson, J. & Fredendall, Lawrence D., 2002. "An overview of recent literature on spare parts inventories," International Journal of Production Economics, Elsevier, vol. 76(2), pages 201-215, March.
- Lee, Loo Hay & Chew, Ek Peng & Teng, Suyan & Chen, Yankai, 2008. "Multi-objective simulation-based evolutionary algorithm for an aircraft spare parts allocation problem," European Journal of Operational Research, Elsevier, vol. 189(2), pages 476-491, September.
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Keywords
queueing performance evaluation field service decision support systems strategic planning;Statistics
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