A queueing network model for field service support systems
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Cited by:
- Rahimi-Ghahroodi, S. & Al Hanbali, A. & Vliegen, I.M.H. & Cohen, M.A., 2019. "Joint optimization of spare parts inventory and service engineers staffing with full backlogging," International Journal of Production Economics, Elsevier, vol. 212(C), pages 39-50.
- Vardar, Cem & Gel, Esma S. & Fowler, John W., 2007. "A framework for evaluating remote diagnostics investment decisions for semiconductor equipment suppliers," European Journal of Operational Research, Elsevier, vol. 180(3), pages 1411-1426, August.
- S. Rahimi-Ghahroodi & A. Al Hanbali & W. H. M. Zijm & J. K. W. Ommeren & A. Sleptchenko, 2017. "Integrated planning of spare parts and service engineers with partial backlogging," OR Spectrum: Quantitative Approaches in Management, Springer;Gesellschaft für Operations Research e.V., vol. 39(3), pages 711-748, July.
- Papadopoulos, H. T., 1996. "A field service support system using a queueing network model and the priority MVA algorithm," Omega, Elsevier, vol. 24(2), pages 195-203, April.
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Keywords
queueing strategic planning field service steady-state analysis;Statistics
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