Who says what during crises? A study about the interplay between gender similarity with the spokesperson and crisis response strategy
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DOI: 10.1016/j.jbusres.2017.06.010
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- Li, Yi-Na & Li, Yan & Chen, Haipeng (Allan) & Wei, Jiuchang, 2023. "How verbal and non-verbal cues in a CEO apology for a corporate crisis affect a firm’s social disapproval," Journal of Business Research, Elsevier, vol. 167(C).
- Gill, Carol & Metz, Isabel & Tekleab, Amanuel G. & Williamson, Ian O., 2020. "The combined role of conscientiousness, social networks, and gender diversity in explaining individual performance in self-managed teams," Journal of Business Research, Elsevier, vol. 106(C), pages 250-260.
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- Mohamed Habuba Halima & Yongjun Li & Usman Ghani & Ataullah Kiani & Atamba Cynthia, 2021. "Impact of Online Crisis Response Strategies on Online Purchase Intention: The Roles of Online Brand Attitude and Brand Perceived Usefulness," SAGE Open, , vol. 11(1), pages 21582440211, March.
- Chiara Mio & Marco Fasan & Carlo Marcon & Silvia Panfilo, 2022. "Exploring Corporate Crisis Communication after COVID-19: The Role of Enterprise Risk Management in (Re)Building Trust," Working Papers 05, Venice School of Management - Department of Management, Università Ca' Foscari Venezia.
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- Schoofs, Lieze & Claeys, An-Sofie, 2021. "Communicating sadness: The impact of emotional crisis communication on the organizational post-crisis reputation," Journal of Business Research, Elsevier, vol. 130(C), pages 271-282.
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Keywords
Crisis communication; Gender similarity; Empathy; Organizational reputation; Crisis response strategy; Apologies;All these keywords.
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