IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v47y2000i2p91-107.html
   My bibliography  Save this article

Organizational Values: The Inside View of Service Productivity

Author

Listed:
  • Dobni, Dawn
  • Ritchie, J. R. Brent
  • Zerbe, Wilf

Abstract

No abstract is available for this item.

Suggested Citation

  • Dobni, Dawn & Ritchie, J. R. Brent & Zerbe, Wilf, 2000. "Organizational Values: The Inside View of Service Productivity," Journal of Business Research, Elsevier, vol. 47(2), pages 91-107, February.
    • Handle: RePEc:eee:jbrese:v:47:y:2000:i:2:p:91-107
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148-2963(98)00058-7
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Morris, Michael H. & Paul, Gordon W., 1987. "The relationship between entrepreneurship and marketing in established firms," Journal of Business Venturing, Elsevier, vol. 2(3), pages 247-259.
    2. Gronroos, Christian, 1990. "Relationship approach to marketing in service contexts: The marketing and organizational behavior interface," Journal of Business Research, Elsevier, vol. 20(1), pages 3-11, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Law, Kris M.Y. & Breznik, Kristijan, 2018. "What do airline mission statements reveal about value and strategy?," Journal of Air Transport Management, Elsevier, vol. 70(C), pages 36-44.
    2. repec:mgs:ijoied:v:1:y:2015:i:1:p:17-26 is not listed on IDEAS
    3. Mathew, Jossy & Ogbonna, Emmanuel & Harris, Lloyd C., 2012. "Culture, employee work outcomes and performance: An empirical analysis of Indian software firms," Journal of World Business, Elsevier, vol. 47(2), pages 194-203.
    4. Manuel Vallejo, 2011. "A model to study the organizational culture of the family firm," Small Business Economics, Springer, vol. 36(1), pages 47-64, January.
    5. Jancenelle, Vivien E., 2021. "Tangible−Intangible resource composition and firm success," Technovation, Elsevier, vol. 108(C).
    6. Johannes Hofmeister & Dominik K. Kanbach & Jens Hogreve, 2024. "Service productivity: a systematic review of a dispersed research area," Management Review Quarterly, Springer, vol. 74(3), pages 1249-1281, September.
    7. Dobmeier, Mirjam, 2016. "Understanding and managing service productivity: A literature review," jbm - Journal of Business Market Management, Free University Berlin, Marketing Department, vol. 9(1), pages 518-540.
    8. Jonsen, Karsten & Galunic, Charles & Weeks, John & Braga, Tania, 2015. "Evaluating espoused values: Does articulating values pay off?," European Management Journal, Elsevier, vol. 33(5), pages 332-340.
    9. Roland Helm & Martin Kloyer & Christin Aust, 2018. "R&D Collaboration Between Firms: Hard And Soft Antecedents Of Supplier Knowledge Sharing," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 24(01), pages 1-42, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Chahal, Hardeep & Gupta, Mahesh & Lonial, Subhash & Raina, Swati, 2019. "Operational flexibility-entrepreneurial orientation relationship: Effects and consequences," Journal of Business Research, Elsevier, vol. 105(C), pages 154-167.
    2. Cambra-Fierro, Jesús & Polo-Redondo, Yolanda & Trifu, Andreea, 2021. "Short-term and long-term effects of touchpoints on customer perceptions," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
    3. Ndubisi, Nelson Oly, 2012. "Mindfulness, reliability, pre-emptive conflict handling, customer orientation and outcomes in Malaysia's healthcare sector," Journal of Business Research, Elsevier, vol. 65(4), pages 537-546.
    4. Srivastava, Abhishek & Lee, Hun, 2005. "Predicting order and timing of new product moves: the role of top management in corporate entrepreneurship," Journal of Business Venturing, Elsevier, vol. 20(4), pages 459-481, July.
    5. John A. Pearce II & David A. Fritz & Peter S. Davis, 2010. "Entrepreneurial Orientation and the Performance of Religious Congregations as Predicted by Rational Choice Theory," Entrepreneurship Theory and Practice, , vol. 34(1), pages 219-248, January.
    6. Ta-Kai Yang & Min-Ren Yan, 2019. "Exploring the Enablers of Strategic Orientation for Technology-Driven Business Innovation Ecosystems," Sustainability, MDPI, vol. 11(20), pages 1-19, October.
    7. Gibreel T. & Zaibet L. & Al-Akhzami S. & El-Haj A., 2022. "Personal Motivations and Entrepreneurship Career Intentions: Testing Theory of Planned Behaviour," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 6(7), pages 739-751, July.
    8. Bradley A. George & Louis Marino, 2011. "The Epistemology of Entrepreneurial Orientation: Conceptual Formation, Modeling, and Operationalization," Entrepreneurship Theory and Practice, , vol. 35(5), pages 989-1024, September.
    9. Dev K. Dutta & Vishal K. Gupta & Xiujian Chen, 2016. "A Tale of Three Strategic Orientations: A Moderated-Mediation Framework of the Impact of Entrepreneurial Orientation, Market Orientation, and Learning Orientation on Firm Performance," Journal of Enterprising Culture (JEC), World Scientific Publishing Co. Pte. Ltd., vol. 24(03), pages 313-348, September.
    10. Marciánová, Pavla & Pirožek, Petr, 2023. "The entrepreneurial orientation of general practitioners—Current theory and practice in the Czech Republic," Health Policy, Elsevier, vol. 131(C).
    11. Nanda Kumar & Izak Benbasat, 2006. "Research Note: The Influence of Recommendations and Consumer Reviews on Evaluations of Websites," Information Systems Research, INFORMS, vol. 17(4), pages 425-439, December.
    12. Samet Ka?ik & Erkut Altinda? & Volkan ?ngel, 2016. "SMEs and Electronic Commerce: The Case of Istanbul," Business and Management Research, Business and Management Research, Sciedu Press, vol. 5(1), pages 1-18, March.
    13. Robert H. Brockhaus Sr., 1994. "Entrepreneurship and Family Business Research: Comparisons, Critique, and Lessons," Entrepreneurship Theory and Practice, , vol. 19(1), pages 25-38, October.
    14. Pitt, Leyland F. & Foreman, Susan K., 1999. "Internal Marketing Role in Organizations: A Transaction Cost Perspective," Journal of Business Research, Elsevier, vol. 44(1), pages 25-36, January.
    15. Glavas, Charmaine & Mortimer, Gary & Ding, Han & Grimmer, Louise & Vorobjovas-Pinta, Oscar & Grimmer, Martin, 2023. "How entrepreneurial behaviors manifest in non-traditional, heterodox contexts: Exploration of the Daigou phenomenon," Journal of Business Venturing Insights, Elsevier, vol. 19(C).
    16. Gonzalo Maldonado-Guzman & Maria del Carmen Martinez-Serna & Sandra Yesenia Pinzon-Castro, 2017. "Entrepreneurial Orientation and Growth in Mexican Small Business," Journal of Management and Sustainability, Canadian Center of Science and Education, vol. 7(1), pages 94-102, March.
    17. Haj-Salem, Narjes & Chebat, Jean-Charles, 2014. "The double-edged sword: The positive and negative effects of switching costs on customer exit and revenge," Journal of Business Research, Elsevier, vol. 67(6), pages 1106-1113.
    18. Noor Ismail & Olli Kuivalainen, 2015. "The effect of internal capabilities and external environment on small- and medium-sized enterprises’ international performance and the role of the foreign market scope: The case of the Malaysian halal," Journal of International Entrepreneurship, Springer, vol. 13(4), pages 418-451, December.
    19. Bhuian, Shahid N. & Menguc, Bulent & Bell, Simon J., 2005. "Just entrepreneurial enough: the moderating effect of entrepreneurship on the relationship between market orientation and performance," Journal of Business Research, Elsevier, vol. 58(1), pages 9-17, January.
    20. Michael H. Morris & Justin W. Webb & Rebecca J. Franklin, 2011. "Understanding the Manifestation of Entrepreneurial Orientation in the Nonprofit Context," Entrepreneurship Theory and Practice, , vol. 35(5), pages 947-971, September.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:47:y:2000:i:2:p:91-107. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.