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Post-purchase product satisfaction: Incorporating the effects of involvement and time

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  • Richins, Marsha L.
  • Bloch, Peter H.

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  • Richins, Marsha L. & Bloch, Peter H., 1991. "Post-purchase product satisfaction: Incorporating the effects of involvement and time," Journal of Business Research, Elsevier, vol. 23(2), pages 145-158, September.
    • Handle: RePEc:eee:jbrese:v:23:y:1991:i:2:p:145-158
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    Cited by:

    1. Shirley Pon, 2017. "The Effect of Information on TOU Electricity Use: an Irish residential study," The Energy Journal, International Association for Energy Economics, vol. 0(Number 6).
    2. Pon, Shirley, 2015. "Effectiveness of Real Time Information Provision with Time of Use Pricing," FCN Working Papers 8/2015, E.ON Energy Research Center, Future Energy Consumer Needs and Behavior (FCN), revised Oct 2015.
    3. Biyalogorsky, Eyal & Heiman, Amir & Muller, Eitan, 2022. "The differential effects of time and usage on the brand premiums of automobiles," International Journal of Research in Marketing, Elsevier, vol. 39(1), pages 212-226.
    4. repec:dgr:rugsom:10008 is not listed on IDEAS
    5. Linda Lai, 2011. "Maximizing and customer loyalty: Are maximizers less loyal?," Judgment and Decision Making, Society for Judgment and Decision Making, vol. 6(4), pages 307-313, June.
    6. Mohsina Fatema* & Md. Aminul Islam & Rosni Bakar, 2018. "Halal Purchase Intention- A Study on Islamic Banks of Bangladesh," The Journal of Social Sciences Research, Academic Research Publishing Group, vol. 4(12), pages 402-412, 12-2018.
    7. Diep Ngoc Su & Duy Quy Nguyen-Phuoc & Lester W. Johnson, 2021. "Effects of perceived safety, involvement and perceived service quality on loyalty intention among ride-sourcing passengers," Transportation, Springer, vol. 48(1), pages 369-393, February.
    8. Whang, Haesung & Yong, Sunghwa & Ko, Eunju, 2016. "Pop culture, destination images, and visit intentions: Theory and research on travel motivations of Chinese and Russian tourists," Journal of Business Research, Elsevier, vol. 69(2), pages 631-641.
    9. Tuu, Ho Huy & Olsen, Svein Ottar, 2010. "Ambivalence and involvement in the satisfaction–repurchase loyalty relationship," Australasian marketing journal, Elsevier, vol. 18(3), pages 151-158.
    10. Bijmolt, T.H.A. & Bl, 2010. "Should they stay or should they go? Reactivation and termination of low-tier customers," Research Report 10008, University of Groningen, Research Institute SOM (Systems, Organisations and Management).
    11. repec:cup:judgdm:v:6:y:2011:i:4:p:307-313 is not listed on IDEAS
    12. Khan Md Raziuddin Taufique & Chamhuri Siwar & Basri Talib & Farah Hasan Sarah & Norshamliza Chamhuri, 2014. "Synthesis of Constructs for Modeling Consumers’ Understanding and Perception of Eco-Labels," Sustainability, MDPI, vol. 6(4), pages 1-25, April.
    13. Lai, Wen-Tai & Chen, Ching-Fu, 2011. "Behavioral intentions of public transit passengers--The roles of service quality, perceived value, satisfaction and involvement," Transport Policy, Elsevier, vol. 18(2), pages 318-325, March.
    14. Lee, Wan-I & Chang, Chih-Yuan & Liu, Yu-Lun, 2010. "Exploring customers’ store loyalty using the means-end chain approach," Journal of Retailing and Consumer Services, Elsevier, vol. 17(5), pages 395-405.
    15. Russell-Bennett, Rebekah & McColl-Kennedy, Janet R. & Coote, Leonard V., 2007. "Involvement, satisfaction, and brand loyalty in a small business services setting," Journal of Business Research, Elsevier, vol. 60(12), pages 1253-1260, December.
    16. Brodie, Roderick J. & Ilic, Ana & Juric, Biljana & Hollebeek, Linda, 2013. "Consumer engagement in a virtual brand community: An exploratory analysis," Journal of Business Research, Elsevier, vol. 66(1), pages 105-114.

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