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What makes energy consumption behavior visible? Conceptualization, scale development and validation of customized information feedback

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  • Zha, Donglan
  • Zhang, Chaoqun
  • Jiang, Pansong
  • Wang, Fu

Abstract

Customized information feedback (CIF) can significantly mitigate carbon emissions by stimulating changes in energy consumption behaviors among businesses and residents. However, the lack of conceptual clarity and standardized has hindered research into its mechanisms and impact on energy consumption. This study aims to bridge this crucial research gap by developing and validating a CIF scale and dimensional structure. In study 1, grounded theory methodology is utilized to define and identify the five dimensions of CIF: content presentation, time granularity setting, delivery medium selection, translation internalization, and environment creation. Study 2 then develops a dependable and validated 20-item CIF scale, subsequently affirmed for applicability and the nomological network in Study 3. Overall, our findings establish a fundamental measurement scale for quantitative studies of CIF, while also developing a theoretical framework for designing field experiments and interventions. Furthermore, this study contributes to the advancement of the existing literature on environmental behavior.

Suggested Citation

  • Zha, Donglan & Zhang, Chaoqun & Jiang, Pansong & Wang, Fu, 2024. "What makes energy consumption behavior visible? Conceptualization, scale development and validation of customized information feedback," Journal of Business Research, Elsevier, vol. 182(C).
    • Handle: RePEc:eee:jbrese:v:182:y:2024:i:c:s0148296324002650
    DOI: 10.1016/j.jbusres.2024.114761
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