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Not so different after all? A netnographic exploration of user engagement with non-human influencers on social media

Author

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  • Xie-Carson, Li
  • Benckendorff, Pierre
  • Hughes, Karen

Abstract

This study examines the phenomenon of non-human influencers on social media, including living entities such as animals and plants, as well as non-living entities such as objects, toys, mascots, robots, licensed characters, and virtual influencers. Using more-than-human netnography, the study analyses 1112 user comments from 52 Instagram posts to identify and describe the key source and content factors that drive user engagement with non-human influencers. The findings suggest that users engage with non-human influencers for a variety of reasons, including entertainment value, emotional connection, and educational content. The study contributes to the conceptualisation of non-human influencers by proposing a framework mapping the engagement factors and presenting research questions for future exploration. The implications of this study are significant for brands and businesses seeking to work with non-human influencers in their marketing strategies.

Suggested Citation

  • Xie-Carson, Li & Benckendorff, Pierre & Hughes, Karen, 2023. "Not so different after all? A netnographic exploration of user engagement with non-human influencers on social media," Journal of Business Research, Elsevier, vol. 167(C).
    • Handle: RePEc:eee:jbrese:v:167:y:2023:i:c:s0148296323005088
    DOI: 10.1016/j.jbusres.2023.114149
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    References listed on IDEAS

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    Cited by:

    1. Jiang, Kan & Zheng, Junyuan & Luo, Shaohua, 2024. "Green power of virtual influencer: The role of virtual influencer image, emotional appeal, and product involvement," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
    2. Liu, Fanjue & Lee, Yu-Hao, 2024. "Virtually responsible? Attribution of responsibility toward human vs. virtual influencers and the mediating role of mind perception," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).

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