Giant fight: Customer churn prediction in traditional broadcast industry
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DOI: 10.1016/j.jbusres.2021.01.022
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Cited by:
- Chen, Yan & Zhang, Lei & Zhao, Yulu & Xu, Bing, 2022. "Implementation of penalized survival models in churn prediction of vehicle insurance," Journal of Business Research, Elsevier, vol. 153(C), pages 162-171.
- Hugo Ribeiro & Belem Barbosa & Antonio C. Moreira & Ricardo Rodrigues, 2024. "Customer Experience, Loyalty, and Churn in Bundled Telecommunications Services," SAGE Open, , vol. 14(2), pages 21582440241, April.
- Ibrahim Al-Shourbaji & Na Helian & Yi Sun & Samah Alshathri & Mohamed Abd Elaziz, 2022. "Boosting Ant Colony Optimization with Reptile Search Algorithm for Churn Prediction," Mathematics, MDPI, vol. 10(7), pages 1-21, March.
- Yunjie Liu & Mu Shengdong & Gu Jijian & Nadia Nedjah, 2022. "Intelligent Prediction of Customer Churn with a Fused Attentional Deep Learning Model," Mathematics, MDPI, vol. 10(24), pages 1-16, December.
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Keywords
Customer relationship management; Customer churn; Customer retention; Customer behavior; Data mining; Cable networks provider;All these keywords.
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