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How does the terrorist experience alter consumer behaviour? An analysis of the Spanish case

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  • Baumert, Thomas
  • de Obesso, María Mercedes
  • Valbuena, Esther

Abstract

Although the number of terrorist casualties has recently decreased, terrorism still presents a threat to society. Within the last 20 years there has been a significant increase in the number of monographic studies about terrorist incidents’ impact on consumer behaviour. However, the present study is the first to analyse whether a terrorist threat specifically alters the consumer behaviour of direct victims. According to the literature, the impact of terrorism on many sectors is lower than originally expected and, if significant, only short term. We hypothesize that this influence is more significant and lasts longer with direct victims, who have undergone traumatic experience. For this purpose, we explore how victims of terrorism in Spain respond to hypothetical scenarios describing a terrorist plot against airplanes at an international airport. In addition, we check if there are significant differences between participants when confronted with situations in which they have to opt between taking or cancelling a planned trip by plane under the menace of a (hypothetical) terrorist attack.

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  • Baumert, Thomas & de Obesso, María Mercedes & Valbuena, Esther, 2020. "How does the terrorist experience alter consumer behaviour? An analysis of the Spanish case," Journal of Business Research, Elsevier, vol. 115(C), pages 357-364.
    • Handle: RePEc:eee:jbrese:v:115:y:2020:i:c:p:357-364
    DOI: 10.1016/j.jbusres.2019.11.085
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    References listed on IDEAS

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    Cited by:

    1. Cruz-Cárdenas, Jorge & Zabelina, Ekaterina & Guadalupe-Lanas, Jorge & Palacio-Fierro, Andrés & Ramos-Galarza, Carlos, 2021. "COVID-19, consumer behavior, technology, and society: A literature review and bibliometric analysis," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    2. Gilboa, Shaked & Seger-Guttmann, Tali & Partouche-Sebban, Judith, 2022. "Increasing customer loyalty and WOM in an age of terror: Cross-cultural development and validation of the customers’ reactions to terror scale (CRTS)," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
    3. Rosa Maria Dangelico & Valerio Schiaroli & Luca Fraccascia, 2022. "Is Covid‐19 changing sustainable consumer behavior? A survey of Italian consumers," Sustainable Development, John Wiley & Sons, Ltd., vol. 30(6), pages 1477-1496, December.

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