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Linking flight attendants’ job crafting and OCB from a JD-R perspective: A daily analysis of the mediation of job resources and demands

Author

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  • Shin, Yuhyung
  • Hur, Won-Moo

Abstract

This study aims to examine the mediating effect of increasing job resources and challenge job demands on the relationship between flight attendants’ daily job crafting and daily organizational citizenship behavior (OCB). Drawing on the job demands-resources model, we proposed that daily task, relational, and cognitive crafting would be positively associated with daily OCB by increasing job resources and challenge job demands. To test this proposition, we collected daily diaries from 50 Korean flight attendants for ten consecutive working days and conducted multilevel modeling and a bootstrapping analysis. Findings showed that daily task, relational, and cognitive crafting were positively related to daily OCB though the mediating process of increasing job resources and challenge job demands. Our post-hoc analysis revealed that the proposed mediating model was more viable than the alternative causal model. These findings offer novel insight for job crafting and OCB literature.

Suggested Citation

  • Shin, Yuhyung & Hur, Won-Moo, 2019. "Linking flight attendants’ job crafting and OCB from a JD-R perspective: A daily analysis of the mediation of job resources and demands," Journal of Air Transport Management, Elsevier, vol. 79(C), pages 1-1.
    • Handle: RePEc:eee:jaitra:v:79:y:2019:i:c:3
    DOI: 10.1016/j.jairtraman.2019.101681
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    Citations

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    Cited by:

    1. Yuhyung Shin & Won-Moo Hur, 2021. "Do Organizational Health Climates and Leader Health Mindsets Enhance Employees’ Work Engagement and Job Crafting Amid the Pandemic?," IJERPH, MDPI, vol. 18(22), pages 1-18, November.
    2. Yuhyung Shin & Won-Moo Hur & Kyungdo Park, 2021. "The Power of Family Support: The Long-Term Effect of Pre-COVID-19 Family Support on Mid-COVID-19 Work Outcomes," IJERPH, MDPI, vol. 18(19), pages 1-12, October.
    3. Haixia Wang & Pei Liu & Xiaoying Zhao & Aimei Li & Chenjie Xiao, 2022. "Work-Related Use of Information and Communication Technologies After Hours (W_ICTs) and Work-Family Conflict: A Moderated Mediation Model," SAGE Open, , vol. 12(3), pages 21582440221, August.
    4. Marcello Nonnis & Davide Massidda & Claudio Cabiddu & Stefania Cuccu & Maria Luisa Pedditzi & Claudio Giovanni Cortese, 2020. "Motivation to Donate, Job Crafting, and Organizational Citizenship Behavior in Blood Collection Volunteers in Non-Profit Organizations," IJERPH, MDPI, vol. 17(3), pages 1-17, February.
    5. Kang, David Yeonjun & Hur, Won-Moo & Shin, Yuhyung, 2023. "Smart technology and service employees’ job crafting: Relationship between STARA awareness, performance pressure, receiving and giving help, and job crafting," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
    6. Kamran Iqbal & Muhammad Naveed & Qazi Abdul Subhan & Tehreem Fatima & Saeed T. Alshahrani, 2022. "When Self-Sacrificial Leaders Induce Employees’ Citizenship Behaviors? Uncovering the Nexus of Psychological Empowerment and Psychological Well-Being," SAGE Open, , vol. 12(1), pages 21582440221, March.
    7. Karatepe, Osman M. & Kim, Taegoo Terry, 2020. "Investigating the selected consequences of boreout among cabin crew," Journal of Air Transport Management, Elsevier, vol. 82(C).
    8. Jing Xiu & Zhenduo Zhang & Zhigang Li & Junwei Zheng, 2019. "How Do Coworkers Aid in Coping with Emotional Exhaustion? An Experience Sampling Method Approach," IJERPH, MDPI, vol. 16(16), pages 1-14, August.

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