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An integrated software platform for airport queues prediction with application to resources management

Author

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  • Chiti, Francesco
  • Fantacci, Romano
  • Rizzo, Andrea

Abstract

Currently, one of the main issue for both Airport Operators and Passengers is to provide a quick access to the Airport facilities and to prevent congestion during peak periods. Towards this end, this paper proposes an integrated service software platform, that aims at enhancing both the airport management efficiency and the travel experience. Through the use of an analytical approach based on the queueing theory, the proposed platform is able to carefully forecast the waiting time at the security desks as well the required the number of active Security Control Counters, in order to improve the overall efficiency. The accuracy of the obtained analytical predictions has been validated by comparisons with real data obtained from a measuring campaign carried out in an airport environment. Based on the obtained results, the proposed platform can be considered as a practical support to achieve an efficient resource airport management and to improve the passengers Quality of Experience.

Suggested Citation

  • Chiti, Francesco & Fantacci, Romano & Rizzo, Andrea, 2018. "An integrated software platform for airport queues prediction with application to resources management," Journal of Air Transport Management, Elsevier, vol. 67(C), pages 11-18.
    • Handle: RePEc:eee:jaitra:v:67:y:2018:i:c:p:11-18
    DOI: 10.1016/j.jairtraman.2017.11.003
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    References listed on IDEAS

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    1. Ronald R. Gilliam, 1979. "An Application of Queueing Theory to Airport Passenger Security Screening," Interfaces, INFORMS, vol. 9(4), pages 117-123, August.
    2. Kirschenbaum, Alan (Avi), 2013. "The cost of airport security: The passenger dilemma," Journal of Air Transport Management, Elsevier, vol. 30(C), pages 39-45.
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    Cited by:

    1. Halpern, Nigel & Mwesiumo, Deodat & Suau-Sanchez, Pere & Budd, Thomas & Bråthen, Svein, 2021. "Ready for digital transformation? The effect of organisational readiness, innovation, airport size and ownership on digital change at airports," Journal of Air Transport Management, Elsevier, vol. 90(C).

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